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Sales Customer Service

Alameda, California, 95124, United States
May 25, 2010

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**** **** ***

San Jose, CA *****-2244,

H 408-***-**** / C: 408-***-****

Core Competencies

• Results-Oriented Sales Professional

• Excellent Communication Skills • Effective Account Management

• Solution-Based Sales • Market Expansion

• Strategic Planning

• Conversational French

• High-performing sales and marketing manager with a strong record of achievement for increasing market share and profits.

• Able to penetrate new territories, identify untapped markets, and capture new accounts.

• Love to solve thorny customer problems. Excellent client retention record, outstanding ability to manage internal and external business relationships.

• Superior multi-tasking and problem resolution abilities.

• Entrepreneurial attitude.

• Committed and able specialist for building brand awareness and developing an effective organizational culture.


Self-Employed - San Jose 2007-present

Provide health-focused classes

• Recruited 178 clients and retained 72%.

• Created results definitions and metrics.

• Provided consultations and referrals.

• Accomplished while attending University full time.

SelfCHARGE - Redmond WA September 2006 – December 2007

Regional Sales Manager (Purchased by MicroPower in February 2007)

SelfCHARGE specialized in designing and manufacturing custom battery systems for portable medical, automatic data collection, and commercial military markets. In addition to a record of technical excellence and superior quality, SelfCHARGE was known for its engineering expertise and attentive customer care.

• Key strategist who mined databases for new business, and worked with existing customer to deliver product quickly and accurately.

• 100% customer retention.

• Exceeded sales goal by 300%.

• Set schedules and developed territory. Researched and cold called over 1000 potential clients, and expanded relationships with current customers.

• Quickly became known for effective people management, strong client care, and ability to acquire new business from companies previously working with another vendor.

• Researched, developed, and wrote in-depth and highly technical business proposals that laid groundwork for new sales.

• Collaborated with rest of team (engineering, purchasing, project management) to create products with solid integrity and value.

• Managed business end of sale, prepared quotes and proposals, completed purchase orders, developed and nurtured mutually beneficial relationships with customer base, and ensured product delivery matched contract for quality and time tables.

B. J. Wolfe Enterprises Inc.. – San Jose / Agoura Hills, CA 1999 - 2006

Regional Sales Manager

Wolfe provides engineering support and power supply inventory for OEM customers. BJWE is known for attentive customer service and technical expertise.

• Established company's first Northern California sales office.

• Spearheaded sales efforts to sustain business growth in highly competitive product sector.

• Cold called potential customers, generated sales leads, and coordinated packaging solutions for clients in collaboration with customer service team, design engineering groups, and management.

• Compiled comprehensive profiles of potential clients and tailored sales presentations according to customer needs, recommended appropriate products.

• Developed quotes, negotiated annual agreements, entered orders, and provided follow up with suppliers as needed.

• Expanded sales presence in regional market, and developed productive and long-term business-to-business relationships.

• Documented, recognized reputation for outstanding account management and client retention.

• Consistent record of expanding market share by 8% per year. Worked closely with manufacturing and advertising team.

Phase One Power – San Jose CA / Portland OR 1998 - 1999

Regional Sales Representative

Phase One provides a wide line of power supplies and practical expertise to OEM clients.

• Provided leadership for sales initiatives to expand market share by 50%, identified growth opportunities, and developed strategies to improve product management and sales.

• Promoted goods through needs-based selling approach, conferred with clients to analyze needs and develop customer action plans. Established new Northern California sales office.

• Implemented cold calling strategies, prospected new customers for inside/outside sales.

Volunteer Work¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬_____________________________________________________________

Board Member and Chair of Area Developmental Disabilities Board VII (2004 - 2010). Chair 2007-2010. State agency to protect and advocate for people with developmental disabilities.

• Chaired and kept Board united during turbulent year when the Board lacked Executive Director.

• Recruited, appointed, and led committee to run Board, choose new Executive Director, and determine Board direction. Group included state and local experts prominent in developmental disabilities field.

• Helped 100+ families negotiate contracts with State agencies to provide mandated services.


Bachelor of Business Administration, Marketing Specialization, 2009. GPA 4.0

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