Customer Service Manager

Joseph L. Joseph

Objective Seeking Sales position where my background and abilities will be used effectively.

Summary of qualifications

Sales and Marketing

** ***** ** ****** *** comprehensive experience in Sales and Retail

Outstanding communication and public relation strengths, have been instrumental in building and maintaining strong relationships with clients

Recognized for consistently meeting and exceeding sales goals through various sales awards and excellent performance evaluation throughout career.

Experienced in cold calling and teleprospecting

Self-motivated, reliable and customer serviced oriented.

Strong work habits and ethics

Work experience 2009 – 2010 Ricoh Business Solutions Cerritos CA

• Senior Account Executive – Business Management

• Responsible for 125 corporate accounts located in Long Beach and Signal Hill

• Maintain and grow existing business base within my territory through Ricoh’s latest technology and document solutions to improve work flow productivity.

• Develop marketing and business strategies to increase business growth and company recognition.

• Knowledgeable in Microsoft Office applications, Salesforce CRM base

• Year to date – April 2010 – Dec 2010 – 79% of quota

2003 – 2009 Sprint Nextel Business Irvine CA

Business Management and Acquisition – Business Solutions

Responsible for 111 corporate accounts located in North and South Orange County , Riverside County

Professional and consultative in presentations to ensure lower churns and introduce new applications ( i.e. Mobile Workforce , GPS Tracking , Broadband Cards , RIM application and Smart PDA Devices ) are discussed and professionally recommended to ensure client’s lower cost and improve productivity.

Built a strong relationship by setting expectations, gain new business and penetrate existing accounts.

Individual Liable (Corporate Account) are reached out through Employee Benefit Program.

Knowledgeable in Microsoft Office applications, Sales Force CRM program (funnel management)

General Business / AE 2 Sprint Nextel Long Beach CA.

Demonstrated professional sales presentations on appointments and follow up procedures.

Sales Representative of the Month of May to July 2003 110 % of Quota.

Built customer base through cold calling and telemarketing.

Business relationship with clients on a day-to-day basis.

Certificate of Achievement for the Month of May 2004, 250 % of Quota

Certificate of Achievement for the Month of August 2004, 100 % of Quota

Pinnacle Award. Top Performing Account Executive in So. Cal and No

Cal. For the Month of September 2004, 453% of Quota.

Year to date Jan – Dec 2005, 118% of Quota.

Year to date Jan – Dec 2007, 115% of Quota

1999 – 2003 Metrocall (America’s Wireless) Orange, Ca.

PCS – Corporate Account Executive (AT&T Wireless) (Nextel)

Hired as an Account Executive to build customer base through cold calling and teleprospecting.

Experience in outside retail events to maximize customer growth and succeeded in soliciting new business accounts.

Succeeded in a competitive quota driven environment

Six time Salesman of the Month (2000)

Four time Salesman of the Month (2001)

Two time Eagle Award winner (May and August 2000)

Two time Eagle Award winner (October and December 2001)

National Award Winner for the year 2000, achieving 155% of Quota for the year.

National Award Winner for the year 2001, achieving 160% of Quota for the year.

1995 – 1999 Wireless Communication Incorporated Newport Beach CA

PCS – Retail Manager (AT&T , Verizon , Sprint)

• Responsibilities include hiring and training of Sales and Customer service representatives

• Responsible for inventory of company assets

• Ensuring clients are well informed of wireless benefits and features

• Handle corporate and government accounts

• Responsible for setting up booths during holidays and special events and staffed with well trained and energetic employees.

• Store Manager of the Year 1996 and 1997

1984 - 1995 Rent-A-Center Inc. Norwalk, Ca.

Store Manager / Market Manager

Hire as a Store Manager to build customer base in a retail environment.

Hired and Trained new recruits in areas of Sales and Customer Service

Store Manager of the Year 1990, 1991, 1993, 1994

Promoted to Market Manager after 6 years of superior performance.

Supervised 15 store in various counties in so. California.

Hired Store and Asst. Managers and conducted various training in Customer Service based on RESPECT.

Community activities Ambassador Hispanic Chamber of Commerce of Orange County

Education St Thomas Aquinas, Manila (High School)

University of the Philippines (Marketing Management)

References

Excellent references available upon request

Bilingual (English / Spanish)

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