Customer Service Management
Resume:
Calynn R D'Alessio
Burbank, CA 91505
Phone: 818-***-****
Cell: 818-***-****
Professional Summary
Order Management Representative, specializing in Account Management and Customer Service. Key strengths include establishing and maintaining relationships with accounts by providing outstanding customer service. Additional skills include Multi-tasking and problem solving.
Experience
2004 to 2009
WARNER HOME VIDEO Burbank, CA
A global Entertainment Company, part of Time Warner that creates, produces, distributes and markets theatrical motion pictures and television programs on DVD's and Games.
Order Management Representative/Customer Service-Non-VMI Managed Retailer, Distributor and Revenue Sharing accounts Established and maintained relationships with customers by providing excellent customer service.
Ran reports daily in SAP, retrieving information on orders that were new or outstanding.
Manually keyed in Purchase orders and created invoices to ensure customer orders were processed in a timely manner.
Provided Proof of delivery on all New Release shipments by confirming orders have reached the proper destination.
Created Custom Packs when requested by sales, standup and counter displays for customers aisles to promote better selling advantage.
Interacted daily with Operations for availability and production status of inventory to fulfill customers orders.
Coordinated.
1998 to 2004
Order Management Representative/Customer Service
Managed VMI and Club accounts Helped launch the release of movies on DVD, which resulted in a highly successful National out-come.
Created Custom Packs and handled special promotions, helping the customer to build multi-titled packages for better selling points.
Ensured all product information is setup for Accounts in database, which created price stickers with the correct information the customer provided for resets.
CALYNN D'ALESSIO PAGE 2 Provided Proof of delivery on all New Release shipments by confirming orders have reached the proper destination.
Responsible for maintaining Master Product and Store List to keep the system updated with the most current information.
Worked daily with Operations on inventory availability and status of production, to have ample product for my customers.
Applied special charges or codes for special promotions to ensure customer received the correct price.
Communicated upcoming ads and promotion.
1995 to 1998
Sr. Secretary
Assisted Director and Managers in all secretarial duties and reports, providing the the information to meet deadlines in a timely manner Handled all travel arrangements and calculated expense reports, to ensure Management received itinerary and reimbursements.
Responsible for ordering office supplies and kitchen supplies, creating an area for the staff to be productive in a fast paced office.
Created and maintained filing system and managed calendar for 4 Upper-management Executives.
Created PowerPoint presentations as requested by Management for meeting, created a successful outcome.
Managed phones, greeted clients and screened calls to ensure minimum interruption.
Promoted to Order Management Representative/Customer Service VMI.
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