Customer Service Administrative Assistant

ANDREA BERNARD

925-***-**** • **********@*****.***

Executive Assistant

Summary of Qualifications:

• Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve goals

• Independent and self-motivated professional with excellent computer, and writing skills with the ability to grow positive relationships with clients and colleagues at all organizational levels

• Superior attention to detail, calm under pressure, proactive and confident

• Ability to work under pressure and accomplish work in an efficient and timely manner

• Computer skills include: MS Word, Excel, PowerPoint, PeopleSoft

Objective:

Seeking a long-term, Executive Assistant position focused on performing a variety of high-level projects in support of organizational and executive level goals.

Robert Half International • San Ramon, CA 94583• 01/2012-Present

RHI is a recognized leader in professional staffing and consulting services.

Payroll and Billing Administrative Assistant

• Contribute to team effort by accomplishing related results as needed by all staff

• Maintain employee confidence and protects payroll operations by keeping information confidential

• Prepare and remit federal, state, and local tax reports in a timely fashion

• Interpret and respond to a high volume of legal garnishment actions and requests while maintaining employee garnishment records in SAP to ensure appropriate withholding; and maintaining timekeeping master files and making related time adjustments

• Review returned invoices, and update client addresses

• Print up invoices and prepare billing statements, and proofing other billing data and accounting records for accuracy

Protection Plus Solutions • Danville, CA 94526• 09/2010-01/2012

Provides custom employee background investigation solutions, criminal and civil records checks.

Executive Assistant – Compliance Officer

• Manage most aspects of day-to-day office functions

• Manage all executive level administrative tasks including scheduling meetings and conference calls, and arranging travel

• Work with Fortune 500 Companies background screening solutions daily

• Maintaining drug screening online data base services

• Maintain the office supply inventory and order additional supplies as needed

• Maintain the efficient operation of all office equipment by performing minor service duties and arranging for routine and necessary maintenance as needed

• Answer multi-line telephone, take accurate messages, and screen/direct telephone calls in a professional manner

• Meet with clients, special interest groups and others on behalf of management

• Processing incoming/outgoing mail and facsimile as well as sorting and distributing to appropriate individuals

• Review and summarize miscellaneous reports and documents; prepare background documents and outgoing mail as necessary

• Utilize Microsoft Word, Excel, and PowerPoint

• Phone interpretation of background screening summary

• Work with law enforcement agencies including FBI

• Prepare monthly invoices for clients and budget control management

Regus Management Ltd • San Ramon, CA 94526• 07/2007-12/2008

Provides serviced office space, virtual offices and meeting rooms in business.

Client Service Representative II – Executive Assistant

• Performed various administrative duties, such as assist with executive level clients with expense reports, large copying/binding projects, mass mailing projects, expense reports, event planning

• Provided consistently high quality and timely customer service to achieve individual goals and targeted performance levels

• Effectively resolved problems related to Clients requests

• Telecom and IT experience

• Process invoices/billing

• Front Desk Coordinator

• Coordinated internal meetings by preparing agendas and other written material

• Utilized knowledge of Microsoft Word, Excel, and PowerPoint

Private Eyes, Inc. • Walnut Creek, CA 94526• 01/2005-06/2007

Provides custom employee background investigation solutions, criminal and civil records checks.

Verifier/Client Service Representative

• Conduct pre-employment background checks, managed a high-volume workload within a deadline-driven environment

• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity

• Heavy inbound/outbound calling

• Various Administrative Duties

• Provided Excellent Customer Service

• Sell and promote value-added products and services

• Performed market research surveys on customer needs and requirements

• Prepare background reports

Unity Marketing Group • Danville, CA 94526• 01/2003-01/2005

Company Description – Include a brief description of the company here.

Administrative Assistant/Data Entry Clerk

• Filing, e-mail, copying, scanning, faxing, data entry

• Filed and retrieved all corporate documents and reports

• Inbound/Outbound calling

• Process form and other documents

• Answer on direct calls promptly

• Experience in MS Office suite (Excel, PowerPoint, and Word)

EDUCATION

Diablo Valley College – Pleasant Hill, CA

General Studies, 2003-2009

Monte Vista High School-Danville, CA

High School Diploma, 1999-2003

National Association of Background Screeners – Certification Course

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