Customer Service Manager

Heathcliff E. Fields

**** *. ********* ***

Los angeles CA, 90045

Mobile: 310-***-****

Home:310-***-****

Email:************@*****.***

Objective To obtain a position in management and or a leadership role to work together with a team to obtain a common goal.

Employment History

2003-2006 Lowe's Company- Chino Hills, CA /Hawthorne, CA / Pico Rivera,CA / Norwalk, CA Loss Prevention Manager

* Accountable for overseeing routine store operations, daily reconciliation and audit of receivables.

* Responsible for planning development and execution of comprehensive programs.

* Organized educational meeting for staff on new store policies and procedures.

* Conducted training with all new employees.

* Demonstrated reductions in inventory shortage and employee accidents storewide.

* Assisted store in meeting inventory goals each an every inventory period.

* Assisted in putting over 140,000 dollars back to stores NBT line.

* Served as support to store management to ensurequality customer service..

* Assisted store management in meeting sales goals.

* Assisted in storewide meetings.

* District captain, In charge of overseeing multiple stores and traning all new LP managers.

* Working with Human resource department in handling workers comp/ general liability claims

* Responsible for training all associates in the proper handling of Hazardous material.

* Conducted power point presentations in all new store opening(250+ employees).

* Managed two to three Loss prevention specialist within our department.

2001-2003 Sav-On Drugs- Pasadena, CA / Los Angeles, CA

Loss Prevention Manager

Position required excellent customer service, merchandise knowledge, decision making skills.

* Interviewed all new employment under store managersdirection

* Assisted in merchandising and ordering product

* Assisted management in support of driving sales to increase store profit.

* Assisted management in meetings to raise store morale and employee awareness.

2008-2009 Best Buy- Los Angeles, CA

Loss Prevention/Swat

* Accountable for investigating all store shortages.

* Managed all department supervisor's on proper procedures in regards to asset protection.

* Teamed with store managers to help come up with new ideas and concepts to reduce store shortages.

* Managed a swat team responsible for conducting inventory counts and identifying high risk merchandise and areas of loss.

Volunteer Experience

2000-2001 Pop Warner Football- Highland, CA

Assistant Coach

* Worked along with the head coach by implementing specific coaching programs based on level of knowledge for improved performance.

Education

1999-2000 San Bernardino Valley College- San Bernardino, CA

* Psychology major

2000-2001 Santa Monica College- Santa Monica, CA

* Business Management

2001-2003 West Los Angeles College- Los Angeles, CA

*Business Management

References available on request

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