Customer Service Quality Assurance

Antonio Mangham

P.O. Box ****** Decatur, Georgia 30037 404-***-**** *******.*******@*****.***

Objective To obtain an Administrative position that offers opportunities for professional development and advancement.

Qualifications

Summary Consistently received outstanding performance evaluations in all positions held.

Proficient in planning and completing projects to high standards in time-critical situations.

Strengths include excellent leadership, organizational and problem solving skills.

Able to easily establish and maintain effective business & customer relationships.

Computer proficient: Windows 95, Word, Excel, PowerPoint, Lotus 1-2-3, D-Base, DOS, IBM computer, email, and Internet. Type 7500 Keystrokes and 10-Key.

Education Herzing College - Associates in Business Information System, (July 1990).

Professional

Experience

MACY’S OPERATIONS & LOGISTICS,Stone Mountain, Georgia (March 2009 – Feb 2011)

ARO Specialist, (June 2009 – Feb 2011)

• Promoted to this position due to outstanding performance as a Contingent Warehouseman.

• Confirmed warehouse shipments including accuracy of all transactions.

• Coordinated appointments for future shipments including problem solving.

• Completed all duties in a timely and efficient manner to high quality standards.

Contingent Warehouseman, (March 2009 – June 2009)

• Performed shipping and receiving, loading & unloading items and related duties as assigned.

ADECCO/MERIDIAN/AMERICAN RACING, Duluth, Georgia

Shipping & Receiving Assistant, (Aug 2007 – Aug 2008)

• Performed shipping & receiving of products from retail stores.

• Sorted items in numerical order prior to shipment to designated department stores through UPS.

• Pulled and processed orders in accordance with established procedures.

CRAWFORD & COMPANY/BROADSPIRE, Atlanta, Georgia

Coordinator I - Adjudication, (Jan 2005 – July 2007)

• Assisted in coordinating mail processing, data entry, editing, bill entry and overall adjudication procedures.

• Reviewed medical provide bills to ensure accuracy of all transactions.

• Ensured compliance with relevance of diagnosis and adherence to Worker’s Compensation guidelines.

• Approved recommendations for payment.

• Completed other duties and responsibilities in a timely and accurate manner to meet time constraints.

• Participated in special projects including problem solving.

Provider Bill Analyst- Temporary Employee, (Feb 2001 – April 2001)

Provider Bill Analyst - Permanent Employee, (April 2001 – Jan 2005)

• Responsible for monitoring and keying high volume of workmen compensation medical claims with use of ICD-9 and CPT codes.

• Administered maintenance of claims via Sisdat, CNA, systems to ensure proper payments are processed for all claims daily.

• Cross-referenced all workmen compensation cover sheets to claims forms for quality assurance.

ADECCO/CTDI , Tucker, Georgia

Inventory Specialist, (Jan 2000 – Jan 2001)

• Performed general shipping and receiving duties of company equipment and products.

• Disassembled computer units and ATM’s and placed into company inventory in warehouse facility.

UNITED STATES POSTAL SERVICE , Hapeville, Georgia

Casual Clerk, (March 1999 – Sept 1999)

• Processed high volume of mail by inputting mail into automated machine.

ICS/Lason, Norcross, Georgia

Primary Scanner, (Jan 1996 – Oct 1998)

Scanned documents through computer system. Ensured that images from those documents were readable.

TRC/Equifax/Integratec, Stone Mountain, Georgia

Customer Service/Data Entry/Customer Service/Activation Representative, (March 1995 – Sept 1995)

• Entered information into computer.

• Dealt with insurance agents over the telephone by giving them information.

• Activated credit card accounts by verifying information from the computer.

Contact this candidate