Receptionist/Marketing/Customer Service

DIANA E.URBINA

*****FARNDON ST. SOUTH EL MONTE, CA 91733 PHONE:817-***-**** EMAIL:********@*****.***

OBJECTIVE

To obtain a position that will enable me to utilize my strong organizational skills, educational background, and ability to work well with others.

PROFESSIONAL EXPERIENCE

MC Family Dentistry Los Angeles, CA 08/09- 04/10

Receptionist

 Answer phones

 Copy/Fax/File

 Schedule appointments

 Greet patients

Law Offices of Omar Zambrano Baldwin Park, CA 02/09-08/09

Receptionist/ Marketer

 Answer heavy phones

 Copy/ Fax/ Email Clients

 Assist Attorney/Paralegal

 Call new clients to schedule appointments

Children’s Dental Group South Gate, CA 02/08-12/08

Quality Assurance Representative/Marketer

 Call all new patients to verify that their experience in the office was satisfactory

 Call patients to schedule appointments

 Promote at local schools and present them with information of our office in hopes of recruiting potential patients

 Attend special events in order to promote our office

Hilton Checkers Hotel Downtown Los Angeles, CA 04/06-11/06

Front desk receptionist/Concierge

 Assisted guests with checking in and out of the hotel

 Answered and directed incoming calls to the appropriate departments

 Assisted as a back-up operator when needed

 Was in charge of booking room reservations

 Booked dinner reservations, tours and special events for guests

EDUCATION

Rio Hondo College Whittier, CA 08/09-present

Cal-State Northridge Northridge, CA 08/05-08/06

South El Monte High School South El Monte, CA 9/01- 6/05

 Received Governor’s Award

 Received Principal’s honor Roll Award all four years of high school

 Graduated with Honors

 Was part of the dance team



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