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Project Manager Customer Service

United States
August 09, 2012

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Lisa Martinez

**** * ***** **. *** Bernardino, CA 92407 951-***-****

Project Manager

* *****’ experience leading projects for information systems, promotions, and campaigns. Highly competitive, passionate, persuasive and articulate, able to achieve results others believed to be impossible. I have implemented technology solutions/information systems to the health care, and government environments/industries. I have excellent skills in IT project management, business process, pre-sales, development, documentation, testing, and training. Experienced in information systems project management.

The key strengths that I possess for success in this position include, but are not limited to, the following:

Motivating staff to peak performance levels.

Proven record of initiative and success in campaign management, writing, and project management within environments from small projects to large-scale projects.

Provide exceptional contributions to customer service for all customers.

Strive for continued excellence.

Strong communication skills

I am a self-starter.

Eager to learn new things

Excellent organizational skills


Project Management • Client Satisfaction• Campaign Management • Account Development • Market Research • Quality Assurance • Competitive/Strategic Planning • Prospecting/ Client Cultivation • Direct Mail Marketing • Scrum • Agile Methodologies • AtTask •Visio • MS Project • Microsoft Office • Test Plans • Software design and Mockups • Web Based Software Applications • knowledge of full development lifecycles • Software Development Life Cycle (SDLC) • Project Management Life Cycle (PMLC)


UNIVERSITY OF REDLANDS – Redlands, CA-Degree expected December 2013

MBA in Information Systems


BA in Political Science/Law and Society

UNIVERSITY OF CALIFORNIA LOS ANGELES – Los Angeles, CA-Graduated August 2008

Certificate in Entertainment and Media Management

REDLANDS SENIOR HIGH SCHOOL- Redlands, CA- Graduated June 2006


Technology Summary

Methodologies: Agile, Scrum

Systems: Windows 2000/XP/2K3/7/8, Mac OS

Databases: Oracle, SQL

Software: MS Project, MS Visio, MS Office, AtTask


ISD Corporation, Corona, CA February 2012- Present

Project Manager (Judicial Court Information Systems)

• I am expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality.

• Build relationships with clients to encourage new and repeat business opportunities.

• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.

• Review all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.

• Maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.

• Also I ensure that all processes and procedures are completed, quality standards are met, and that projects are profitable

• Manage multiple projects through Software Development Life Cycle (SDLC) and Project Management Life Cycle within set timeline, resources and budget.

• Held regular status meetings with project team and daily burn downs.

• I provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.

iMedRIS Data Corporation, Redlands, CA February 2010- February 2012

Project Manager (Medical Research Information System)

• Served as the lead project contact for a medical research information software system on multiple projects.

• Create and executed project work plans and revises as appropriate to meet changing needs and requirements.

• Manage multiple projects through Software Development Life Cycle (SDLC) and Project Management Life Cycle within set timeline, resources and budget.

• Held regular status meetings with project team and daily burn downs.

• Effectively communicated relevant project information to superiors.

• Deliver engaging, informative, well-organized presentations.

• Communicated effectively with clients to identify needs, updates, and evaluate alternative business solutions.

• Continually sought opportunities to increase customer satisfaction and deepen client relationships.

37th Senate District Riverside, CA June 2009 - December 2010

District Representative/Public Relations Project Manager (Public Relations Projects)

• Organized public relations and press releases for the office.

• Kept logs of events that needed to be attended.

• Scheduled and set up for non-profit and charity events.

• Accurately filed client information in adherence to client confidentiality policies and procedures.

• Maintained case information system software and established an official file for candidates that meet state and agency guidelines.

• Prepared and maintained weekly programmatic site reports, including but not limited to, Individual Demographics Tally Sheets, Household characteristics Tally Sheets, etc. Ensure compliance regarding intake, case management and outreach practices that commiserate with national, state and agency guidelines. Screen incoming call, which can entail setting up appointments and/or linkage for services to appropriate resources.

CBS Radio/KFROG 95.1 Colton CA August 2006 - August 2009

Promotions Assistant (Promotions Projects)

• Set and scheduled events for concerts and charities and assisted in maintaining the promotional calendar

• Assisted the Promotions Director to develop and execute both revenue generating and promotional initiatives that increase the size of the station’s listening audience through, but not limited, to the effective use of print/web ad design, scriptwriting, and event planning.

• Assisted with the written debriefs of station events including; promotion title, client, execution dates of promotion and the amount of exposure received.

• Assisted with the maintenance of a complete inventory of prizes in “prize closet” and, station vehicle inventory (booth, banner, bumper stickers, etc.).

• Assisted with the pre-event and on-site event coordination of live remotes, scheduling on-air talent appearances, concerts and other station events. Assist in the collections of content for bi-weekly email newsletter.

• Assisted with written proposals developed by the Promotions Direct for potential clients.

DSP Consulting Riverside, CA August 2008 - December 2008

Public Relations Project Manager (Public Relations Projects)

• Organized several different political campaigns and did data entry work.

• Assisted with campaign prospect identification and management, research and development of donor profiles, and manage information in access database and paper files.

• Coordinated internal and external mailings, including donor communications and event invitations.

• Prepared mailing lists, mail package contents, and coordinate with print and mail house vendors. Provided logistical support in planning and executing campaign events and programs, designed to cultivate and relationships with donors and maximize giving potential.

• Provided assistance for campaign grant requests, including coordinating supplemental documents, preparing proposal package, tracking proposals, and compiling updates to funders.

• Maintained campaign marketing materials and donor recognition lists.

• Generated campaign acknowledgments and pledge reminders and prepare other donor communications, requests for information and other correspondence.


• Citizenship Award 2006

• National Honor Roll Society 2006

• National Leadership Forum 2006

• California Speech State Champion 2002-2006


• Board of Directors of the Kiwanis Club 2006- 2007

• East Valley Association of Realtors 2006- 2007

• Speech and Debate 2002-2006

• Chief Financial Officer 2002-2006


• Tommy Carr- Colleague-909-***-****

• Kevin Fitzgerald- Oklahoma Health Science Center Project Manager-405-***-****

• Barbara Legate- UT Houston Systems Analyst-713-***-****

• Liz Tioupine- UCSF System Administrator-415-***-****

• Faris Zuriekat- iMedRIS Senior developer-909-***-****

• Adam Sands- Colleague-909-***-****

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