RAFAEL R QUIÑONES APONTE

787-***-**** mobile e-mail: gpxrfc@r.postjobfree.com

PROFESSIONAL PROFILE

More than 20 years of solid experience with a world class medical device industry as well as Federal and local Government agencies. Poses natural ability to bring people and tasks together to reach organizational goals; Results oriented with strong interpersonal and communications skills team player; Proven to be a highly organized and detail focused; Fully bilingual (Spanish and English). Supported fiber optic backbone, TCP/IP LANs (over 90 file & app servers, 500 PCs and 50 shared printers), metropolitan WAN (3 remote sites);Thorough knowledge of MS Office (Word, Excel, PowerPoint, OutLook), UNIX Operating System, Oracle and SQL; fully familiar with federal regulations and industry standards.

KEY ACCOMPLISHMENTS

• Recipient of the “Premiación de la Excellencia” Award as a result of completing a facility relocation project with minimal downtime and successful operation start-up.

• Implemented a critical back-up system that addressed a corporate audit finding, allowing for a successful external audit inspection back-up system was implemented across several sites.

• Designed and implemented an inventory system for all information system related software and hardware system is currently used on a site, location and regional basis.

• Evaluated numerous new software/solutions and hardware to determine compatibility with existing software and hardware.

• Resolved and troubleshot hundreds technology emergencies.

• Drove customer issue escalation resolution, decreasing backlog of customer issues by 20%.

• Provided 2nd and 3rd level support for 100 clients in isolating and troubleshooting communication problems for public and private nationwide WANs.

EXPERIENCE

MEDTRONIC, Juncos, PR. 2000 – 2011

SR. IT Business System Analyst: For a major medical device company, responsible for Monitoring Backups, Implement MF printer strategy across BU's; Collaborated with multiple vendors to bring new technology in-house. Compiled and documented various statistical data; Assisted in the strategic implementation of several Windows OS migrations, with planning, implementing, and testing systems. Configured and installed computers for home users to bring support to manufacturing areas. Designed and maintained a database of all computer hardware and software (CMDB) Create the material master, BOMS and other configuration for using with FactoryWorks software in the production manufacturing. Designed, documented, requisitioned, and coordinated the integration of workstations and servers and evaluated software solutions; Installed hardware, operating system software, and application software on workstations. Installed and upgraded software.

RAFAEL R QUIÑONES APONTE

787-***-**** mobile e-mail: gpxrfc@r.postjobfree.com

EXPERIENCE, cont.

US DEPARTMENT OF COMMERCE, BUREAU OF THE CENSUS, San Juan, PR 1999 – 2000

Computer Specialist: Responsible for LCO management staff of corrective actions when needed; and Advice supervisors of LCO noncompliance with performance standards and corrective actions that LCO management is Pursuing; Makes contingency plans for emergency situation; Resolve more advanced technical problems critical to Census operation; Notifies system down-time. Administration of Novell Network. Maintain the RCC automation system and monitoring 9 LCO (Local Census Office) in Puerto Rico; Troubleshoot the RCC automation system; Support RCC staff who use software applications; Report problems which RCC automation staff cannot resolve to DOTS and implement solutions that recommends; Conduct on-site visitations to LCO's; Train LCO Automation Technicians (LCOATs) in the LCO automation system; Support LCOATs in maintaining the LCO automation system; Help the LCOAT troubleshoot the LCO automation system; Review LCO management reports to asses an individual LCO's adherence to expected performance standards; Advise LCO management staff of corrective actions when needed; and Advice supervisors of LCO noncompliance with performance standards and corrective actions that LCO management is Pursuing; Makes contingency plans for emergency situation; Resolve more advanced technical problems critical to Census operation; Notifies system down-time.

EDUCATION

M.S., Information Systems (in final process)

EDP College, 560 Ponce de Leon Ave, Hato Rey PR 00965

B.S., Computer Science

Interamerican University, Metropolitan Campus, San Juan, PR

B.A., Business Administration

Interamerican University, Metropolitan Campus, San Juan PR

Associate Degree, Electronic Technician

Electronic Collegue & Coputer Programming, San Juan PR

SPECIALIZED TRAINING

Veritas Netbackup 6.0 for UNIX. Symantec, NY, Intermediate System Administration Solaris 9 OS. Sun Educational Service, New Jersey, UNIX introduction Level 1. SDT, San Juan PR, UNIX Introduction Level 2. SDT, San Juan PR, Computer System Validation Training. Technip BioPharm, Juncos PR, Effective Root Couse Analysis. Business Excellence Consulting, Caguas PR, Effective CAPA Systems. Business Excellence Consulting, Caguas PR, Human Error and Human Factor in FDA Regulated Industry. Business Excellence Consulting, Project Management Methodology. Universidad Politecnica de Puerto Rico.

Contact this candidate