Customer Service Manager

GISELLE LEMOS

** ******* **. – Toronto, Ontario, M1K4T7 – Phone: 416-***-****

************@*******.***

Objective:

To obtain a position where I can gain experience and grow with the company using my existing skills.

Skills and Abilities:

- 6 years experience in customer service with a focused customer retention role

- Ability to deal with difficult situations and clients with tact and diplomacy

- Exceptional interpersonal and communication skills utilized daily while working with children and parents

- Honest, dedicated, and enthusiastic

- Advanced knowledge in Word and Excel

Work Experience:

Branch Manager January 2006 – Present

The Joy of Music Inc., Scarborough, ON

- Administering phone calls to students and parents

- Garnering new clientele for teachers at all three music school branches, with a strong focus on customer retention

- Coordinating and managing teacher’s weekly schedules

- Managing operation of branch by maintain supplies, and facilitating maintenance of instruments and equipment

- Managing branch accounts and organizing monthly staff pay

Piano Instructor May 2005 – Present

The Joy of Music Inc., Scarborough, ON

- Training students of all ages in piano practical and theory

- Preparing individualized study plans for each student.

- Preparation to excel in Royal Conservatory of Music exams, competitions and performances

- Collecting and maintaining lesson payments

- Exercising tact in difficult or tense situations with students and parents

Volunteer Experience:

Children’s Faith Program Teacher September 2010 – Present

St. Gabriel’s Parish, Toronto, ON

- Teaching a Grade 4 class, of 6-8 students, along with an assistant

- Creating lesson plans based on the curriculum provided

- Developing activities and games to teach and motivate the students

Classroom Volunteer September – December 2010 Sacred Heart Catholic School, Scarborough, ON

- Assisted in classroom management, activities and seatwork

- Worked with students as a group and individually

- Facilitated the students in developing motor skills, language, creativity and cooperative interaction

Youth Ministry Member September 2001 – June 2008

St Maria Goretti Parish, Scarborough, ON

- Volunteered at St. Francis Table restaurant for the poor, prepared and served meals

- Contributed to various fundraising events including preparing and selling goods for bake sales, and pancake breakfasts

- Participated in Share Life walk-a-thons

- Performed in concerts, and sang in the church choir

Education & Training:

Honours Bachelor of Science, 2009

University of Toronto

Intermediate Piano Pedagogy Certificate, 2011

Royal Conservatory of Music

*References available upon request*

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