Sales Management and Marketing, Customer Service,Telecom, Computer

QUALIFICATIONS

• ** years overall management experience

• 10 years executive expectation management

• 10 years client engagement management and development

• 5 years internet marketing and social media management

• 5 years regional telecommunications provider project management

WORK EXPERIENCE & ACHIEVEMENTS

Executive Escalations and Project Manager 1998-2010

QWEST Communications, Phoenix AZ

• Managed numerous special projects for platinum customers

• Developed corporate processes and procedures

• Responsible for executive account expectation management

• Actualized customer engagement and communications initiatives

• Handled Senior Level Escalations, Expedites, Sales and Installation

• Personally “Saved” over 1million dollars of potentially lost revenues

Business Sales Manager 1994-1998

Insight Direct, Tempe AZ

• Established and oversaw new division

• Managed team of 10 personnel, $7m/year overall gross sales

• $2m+/year individual gross sales

Licensed Securities Broker 1990-1994

First American Biltmore, Phoenix AZ

• 300+ clients, consistent positive cash flow and returns (15%+/year)

• Top 5% revenue generator for firm

Sales and Marketing Manager 1987-1990

Currency & Metals Investments, Inc., Phoenix AZ

• Cultivated company from 3 to 75 people, with $25m/year annual sales

• Responsible for personnel, marketing, and development

PROFICIENCIES

Licenses achieved:

• Previously licensed financial analyst and securities/commodities broker

Software and Systems:

• Commercial and Government telecom communications management

• Microsoft Office 2010, including PowerPoint and Project

• Lotus Notes

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