Head/Director Level Leader

QUALIFICATIONS PROFILE

Self-motivated, focused, results-driven senior-level professional equipped with comprehensive experience in diverse areas of information technology for fortune 500 companies and consulting service firms. Proven expertise in formulating and executing effective technology initiatives that drive profitable and efficient operations. Known for thoughtfully defining execution plans, goals, objectives, and measures to proficiently organize operational strategies and ensure quality results. Recognized aptitude in building consensus across diverse and competing agendas. Highly adept at performing challenging tasks with precision and attention to detail.

KEY STRENGTHS

Leadership & Team Building

Strategic Planning

Program & Project Management

Six Sigma Methodologies

Systems Development

Cost Analysis, Reduction & Control

Governance

Risk Management

Relationship Building

Communication & Presentation

Continuous Process Improvement

Analysis & Problem Resolution

PROFESSIONAL EXPERIENCE

ING - Atlanta, GA

Global financial services company providing insurance, banking and asset management services to retail and institutional clients.

HEAD OF RISK PROGRAM STRATEGY AND MANAGEMENT (REPORTING TO CIO) 2009-PRESENT

Defined an enterprise information technology strategy to address identified environment risks. Assumed responsibility for delivery of a multi-year, multi-million dollar strategic program designed to reduce risk exposure in various areas.

HEAD OF SOLUTIONS DELIVERY, PMO, & SIX SIGMA (REPORTING TO CIO) 2007-2009

Established the Solutions Delivery shared service function and directed numerous functional areas including the Project Management Office and Six Sigma. Defined strategic direction and goals. Delivered systems development life cycle standards and governance to distributed virtual teams. Administered $5 million operating budget and managed $40 million strategic project portfolio. Improved overall delivery quality while simultaneously reducing risk.

Key Accomplishments:

- Played a pivotal role in the successful development and implementation of tollgate governance process to manage project risk across the enterprise

- Developed, deployed, and governed standard development practices across geographically dispersed independent application development teams

- Established communities of excellence to share best practices

- Leveraged quality improvement methodologies (Six Sigma) to drive productivity initiatives that achieved more than $3 million in annual expense savings

DIRECTOR, ERP APPLICATIONS 2006-2007

Managed customer demand while sustaining application availability / currency, delivering requested technology enhancements, and ensuring compliance with both internal and external requirements. Proactively involved in strategic planning and information technology support for corporate business teams.

Key Accomplishments:

- Provided IT business analyst support for corporate finance and human resource systems

- Managed a $3 million team operating budget and contributed in the planning and management of a $10 million dollar multi team operating budget

- Developed a staff augmentation model leveraging onshore and offshore resources that led to a managed service model to deliver just in time support for unplanned demand

- Implemented industry best practices to increase productivity and enhance the effectiveness of corporate programs and services

PROGRAM MANAGER 2004-2006

Identified and captured opportunities to improve operational efficiency; led projects that strengthened IT platforms, applications, and security. Managed expectations and communications with executive management to obtain commitment, funding, and support for strategic initiatives. Delivered cost effective solutions to solve complex business problems.

Key Accomplishments:

- Developed information technology strategies for the corporate finance organization in support of key business objectives

- Efficiently managed multi-million dollar project budgets

- Spearheaded large project teams including internal and external functional and technical resources as well as on shore and off shore resources

PeopleSoft, Inc. - Atlanta, GA

Leading provider of enterprise software; acquired by Oracle in January 2005.

PRODUCT MANAGER / STRATEGIST 2002-2004

Directed development and virtual cross-functional teams in defining, delivering, and launching new application features in compliance with PeopleSoft’s release process model. Conducted technical feasibility studies so as to verify the viability of proposed solutions.

Key Accomplishments:

- Established partnership with PeopleSoft development, sales, and consulting resources as well as key strategic customers to identify new solutions aligned with strategic business plans

- Led the implementation and improvement of product vision and strategy

- Initiated the development of sales and marketing content including product demonstrations, presentations, training materials, white papers, etc.

UPGRADE MANAGER 1999-2002

Mentored and directed a team of 15 upgrade consultants responsible for more than $4 million in annual upgrades; completed quality reviews to appraise service quality and assess improvement opportunities. Conducted project reviews to evaluate employee performance; recommended strategies to improve execution efficiency and reliability. Determined appropriate pricing for upgrade laboratory services to achieve desired profitability and margins based on sales projections. Recognized as a goal-oriented leader with extensive experience in coordinating successful sales and marketing plans to strategically accelerate revenue growth and maximize profits.

Key Accomplishments:

- Functioned as the primary point of contact regarding customer upgrade issues and provided prompt response to ensure timely completion of an upgrade project

- Worked collaboratively with regional upgrade managers to define and deliver consistent, cost effective, high quality upgrade laboratory services

- Streamlined internal upgrade laboratory practices and provided oversight to ensure efficient execution of standard practices

- Successfully created and reviewed content for PeopleSoft’s upgrade methodology

IMPLEMENTATION PROJECT MANAGER 1997-1999

Managed all aspects of PeopleSoft implementation projects for strategic customers. Outlined and managed project scopes and schedules. Assembled and guided project teams known for on-time quality delivery of value added services.

Key Accomplishments:

- Consistently exceeded client expectations by completing quality deliverables ahead of schedule

- Collaborated with third party vendors to design and integrate other software packages with PeopleSoft

EARLIER CAREER

Price Waterhouse - Atlanta, GA

Global public accounting and consulting firm.

SYSTEMS ANALYST 1996-1997

Developed and implemented successful business strategies and recommended operational process improvements to enhance overall productivity.

AUDITOR (CPA Certification) 1994-1996

Completed physical inventory observations and external audit examinations.

CREDENTIALS

BACHELOR OF SCIENCE IN BUSINESS WITH CONCENTRATION IN ACCOUNTING

Indiana University - Bloomington, IN

Certified Public Accountant (CPA)

TECHNICAL PROFICIENCY

C++ - PowerBuilder - PeopleSoft Financials - PeopleSoft Human Capital Management - People Tools - Hyperion - Clarity - Quality Center - Microsoft Office Suite (Word, Excel, Visio, Project, and PowerPoint)

AFFILIATIONS

Member, Women in Technology (Atlanta Chapter) Member, ING Women’s Resource Group

Mentor, Pathbuilders Percepta Mentee, Pathbuilders Achieva

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