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Customer Service Project Manager

Location:
Mumbai, MH, 400018, India
Posted:
October 09, 2012

Contact this candidate

Resume:

Mob: +91-996**-***** MALLESHAM PENTA

Email: gp9cxk@r.postjobfree.com

SAP Security

EXPERIENCE SUMMARY:

Experience in SAP Security : 2 years

Total Experience : 6.0 years

Ticketing Tools worked on : REMEDY, BMC-OSD & Solution Manager

PROFESSIONAL SUMMARY:

Hands on experience of 2 years in SAP R/3 for SECURITY support projects.

Good team and individual player.

Excellent communication and PR skills.

Ready to relocate anywhere as per requirement. Preferably Mumbai, Pune, Hyderabad & Bangalore.

SAP SKILLS:

SAP Security

Role Maintenance – Creation & modification of Roles.

Good knowledge of SAP Authorizations concept.

User Administration and Maintenance in Central User Administration.

Mass user maintenance.

Troubleshooting of authorization related issues.

Troubleshooting & Diagnosis of day to day Security related requests.

Have worked on Virsa tool to check for SOD checks and assigning Firefighter access.

SAP Basis

Basic knowledge of Monitoring.

CURRENT PROJECT:

Client : XEROX CORPORATION (UK) SAP SECURITY SUPPORT

Duration : From Aug’ 2010 - till date

Description:

Xerox Corporation (NYSE:XRX) is the world's leading document management technology and services enterprise. A $17 billion company, Xerox provides the document industry's broadest portfolio of offerings. Digital systems include color and black-and-white printing and publishing systems, digital presses and "book factories," multifunction devices, laser and solid ink network printers, copiers and fax machines. Xerox's services expertise is unmatched and includes helping businesses develop online document archives, analyzing how employees can most efficiently share documents and knowledge in the office, operating in-house print shops or mailrooms, and building Web-based processes for personalizing direct mail, invoices, brochures and more. Xerox also offers associated software, support and supplies such as toner, paper and ink.

Roles and Responsibilities:

• Working on SAP versions ECC 6.0 (total of 13 systems) for European operations of the company, to handle Security and Authorisation activities of various modules SD / MM / PP / PM / FICO / BW / HR

• User creation and maintenance using CUA.

• Mass user maintenance, Resetting, Deletion of Users, Assigning Fire Fighter Ids.

• Troubleshooting authorization related issues using SU53.

• A good understanding and following the defined project specific processes for user creation and maintenance.

• Creation/maintenance of the roles in Development and transport to Quality environment.

• Finding SOD conflicts using Virsa Tool.

• Attending con-calls meetings held regularly by Project Manager, team, our on-site managers/consultants for fast resolving of the high priority requests/tickets.

NON SAP EXPERIENCE:

Duration : From Mar’ 2006 – July’2010

Worked with Maersk Global Service Centres as a Executive . The responsibility involved Customer Service and Documentation Process.

Roles & Responsibilities:

Logistics Management, Customer Service, Data Quality Management

Creation of documents like S/O (Shipping Order, FCR (Forwarder’s Cargo Receipt), HSWB (House Sea Way Bill), C/S (Container Stuffing), B/L (Bill of Lading), S/A (Shipping Advise) for the clients like H&M, Halfords, Liz Claiborne Inc, Marks & Spencer, Land Of Leather, Reebok, Nike, Puma, Tesco Stores etc..which involves full cycle i.e. right from taking the charge of cargo from the shippers warehouse till the cargo reaches the importers doorstep.

Solving queries of Origins through E-mail & Telephone.

Keeping track on errors, if any & rectifying the same.

Preparing MIS report.

ACADEMIC & TECNHICAL QUALIFICATIONS:

2009 Linux course from Linobox Technology, Mumbai

2005 Bachelor of Science in Chemistry from Mumbai University.

TRAININGS:

2010 - In-house training for SAP Security by SIEMENS

2011 - In-house training for Oracle 10g by SIEMENS

PERSONAL PROFILE:

Permanent Address : Om Dattaji Nagar, Room No. B-6, D.S.Road, Worli

Mumbai 400 018

Contact No’s : +91-996**-*****

Date of Birth : 14th Nov, 1983

Notice Period : As per requirements.

Place:

Date:

(Mallesham Penta)



Contact this candidate