Customer Service Sales
Resume:
Jennie I. Moriarty
Tewksbury, Massachusetts 01876
*********@*******.***
SUMMARY
A dedicated and hardworking administrative professional with extensive experience in all aspects of general business administration, revenue, forecasting, financial/sales reporting, reconciliations, customer service, and record maintenance. Uses exceptional interpersonal skills to build and maintain effective business relationships, promoting lasting success for a corporation. A versatile and proactive performer who leverages strong analytical abilities to solve problems quickly, ensuring smooth operations for an organization.
EXPERIENCE
SUNOPTA INGREDIENTS, Chelmsford, Massachusetts
Customer Service Administrator, 2002-2012
Maintained weekly revenue and sales summary reports, as well as daily forecast/product spreadsheets. Reconciled invoiced and open orders daily, as well as GL & Revenue reports for month end. Processed customer orders. Prepared and issued daily/weekly shipment reports. Oversaw sample request entry and processing. Fielded customer questions and ensured prompt response. Coordinated maintenance of sales-oriented databases, including CRM, as well as call report and customer contact databases. Served as point of contact for field sales managers. Responded to administrative needs of field sales managers.
• Increased productivity by streamlining daily administrative tasks.
• Created and developed complex spreadsheets to increase user ability.
• Updated and maintained multiple databases, decreasing work overlap.
SIEMENS, Burlington, Massachusetts
Business Administrator, 1987-2002
Audited billing spreadsheets for invoicing and travel expense reports for payment. Held responsibility for auditing and coding vendor invoices for payment. Tracked profit and loss costs for management team. Ran and prepared forecast reports. Maintained and input journal entries. Oversaw maintenance of subcontractor contracts and billing. Created purchase orders. Invoiced customers.
Customer Response Call Coordinator, 1986-1987. Recorded customer service calls. Coordinated customer calls to field representatives. Opened, closed, and tracked calls.
Product Support and Training Administrator. Arranged training class for field personnel. Audited vendor invoices for payment. Maintained detailed record keeping, filing, and typing.
Dispatcher, 1985-1986. Oversaw customer and field communications. Held responsibility for opening, closing, and tracking calls.
COMPUTER EXPERIENCE
Microsoft Office, Excel, Word, Oracle, SAP, Qlikview, CRM, Filemaker, Fourth Shift
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