Customer Service Administrative Assistant
Resume:
Kim F. Conley
P.O. Box ***
Elliston, Va. *****
*******@*******.***
Objective To acquire a position within a company, which effectively utilizes my skills and experience.
Education Fast Track Health Care Education – Salem, Va.
Medication Aide
Certified Nursing Assistant
National Business College – Salem, Va.
Secretarial Science – Certificate in Data Entry and Keyboarding
J. Sargeant Reynolds Community College – Richmond, Va.
Introduction to Business, Filing and Records Management
Experience Nice & Clean Services Elliston, Va.
11/08 – pres. Owner/ Operator
Performed residential, commercial, and new construction cleaning services. Performed all job estimates, maintained
bank account, deposits and invoicing. Creation of all advertising and marketing material. Inventoried and maintained
all cleaning equipment and supplies. Maintained scheduling and special projects.
Independent Contractor
10/08 – pres.
Performed mystery shopping, store auditing and some merchandising.
EchoStar Dish Network Christiansburg, Va.
2/08 – 10/08 Technical Support Representative
Answered inbound technical support and customer service calls, relating to satellite
services and products. This includes hardware systems/accessories and customer inquires
regarding technical, billing, and general information requests. To perform the necessary
functions by guiding customers through the steps to fix their technical problems or what-
ever is necessary concerning the customer’s account.
Richfield Nursing Home Salem, Va.
04/07 – 10/07 Certified Nursing Assistant
Responsibilities include providing various client-related services to meet the personal care needs and to promote
comfort and independence to acutely ill and-or chronically ill patients. Report to nursing staff any new changes
concerning patients. Insure all safety devices perform correctly and used consistently. Maintain safe atmosphere
for all patients. Feed all patients that are not capable of feeding themselves. Completion of activities of daily
living paperwork.
Magnets USA Roanoke, Va.
06/06 – 12/07 Home Production
Picked up supplies at the warehouse to complete each order by the specified time. Attach calendars, memo pads, sports
schedules, shopping lists, etc. to sticky part of business card magnets. Package in boxes and seal. Return completed
orders to the warehouse and pick up more orders. Part time, seasonal position.
Jackson Hewitt Roanoke, Va.
1/04 – 6/06 Administrative Assistant, Tax Preparer
Responsible for all accounts receivable and payable in Quickbooks Pro program for 7 office locations. Completed
payroll for approximately 35 employees during tax season. Bank reconciliations, credit card accounts, customer
service, petty cash, and supplies for all offices. Prepared all taxes and tax problems after tax season is over.
Tax Preparer – prepared and completed all types of taxes for customers. Resolved tax problems throughout the year for
customers.
Byrd & Goff Construction Salem, Va.
8/00 – 6/04 Administrative Assistant
Duties include weekly payroll for approximately 85 employees, typing proposals, submittals and correspondence,
equipment inventory, coding invoices for payment, and filing and records management. Responsible for weekly production
reports for each job and forwarding reports to main office. Maintain all necessary workers compensation forms and
information. Other duties include customer service, filing and maintaining office supplies.
Diebold, Inc. Roanoke, Va.
3/99 – 12/99 Customer Service Associate
Performed service maintenance on software driven ATM’s through paging service. Cleared paper and money jams, card
jams and troubleshooting of many different problems. Installed printers and printer ribbons and paper. Expected to
follow company call procedures and security procedures for many different banks. Maintained key system. Constant
contact with bank personnel involving problems and solutions.
Diebold, Inc. Roanoke, Va.
9/97 – 3/99 Administrative Assistant
Responsibilities included typing proposals and correspondence, preparation and data input of monthly reports for
Branch Manager. Prepared monthly installation and vacation schedules. Set up and maintained personnel files, call
and installation files. Created and maintained key system for bank keys. Maintained inventory on all ATM parts on a
bi-weekly basis. Performed dispatching of problem calls to Service Technicians, updating calls and ordering parts for
service calls. Ordered and set up pagers according to territory coverage. Cut safe deposit keys for banks and bank
customers. Performed communications between branch and Service Technicians. Receptionist duties of 5 line phone
system. Customer service. Maintained office supplies.
The Clean Team Elliston, Va.
2/97 – 9/97 Co-Owner/Operator
Performed residential, commercial and new construction cleaning services. Performed all job estimates. Maintained
all bank accounts, daily deposits and invoicing. Creation of all advertising and marketing materials. Inventoried
and maintained all supplies. Handled all customer inquiries. Maintained all scheduling and special projects.
Prior Alcatel Cable – Receptionist/Clerk
Experience Nice and Clean Services – Owner/Operator
CTC Distribution – Traffic Coordinator/Human Resources/Computer Operator
Salem Vent – Machine Operator/Assistant Shift Supervisor
Software Windows XP, MS Word, MS Works, MS Excel, Quicken, MS Home Publishing 2000, QuickBooks.
Interests Internet and computers, crafting, gardening, woodworking.
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