Customer Service Representative

Shirley A. Bentley 813-***-**** (home)

**** *. ********** ***. 813-***-**** (cell)

Tampa, FL 33629 **********@*******.***

Objective

Position as a Customer Service Representative or Administrative Assistant, would like to continue with

Property & Casualty

Licenses

Notary Public

440 Licensed Insurance Agent

Training

CE classes related to Property & Casualty (Ethics, Wind Mitigation, Flood, Homeowners)

TAM software computer system

Microsoft Word 2010

Skills & Abilities

Fluent in English and Spanish

Leadership, Supervisory skills and over 10 years of extensive experience in administration

Excellent written and verbal communication, quick learner

Organized and detail oriented, able to meet deadlines

Dedicated, trustworthy team player

Employment

Nicholas Insurance Group

Customer Service Representative – 5/2009 to 7/2012

Assistant to the Property & Casualty Manager:

Verified new business applications have appropriate documentation

Processed changes customers requested to their home or auto policies

Processed mortgage changes and endorsements in changing coverages

Contacted customers to renew policies and receive payments

Processed reinstatements

Contacted carrier Underwriters on behalf of customers

Handled all document translations, contacts and transactions with Spanish speaking clients

West Shore Pharmacy

Sales Associate – 4/2008 to 5/2009

Helping customers with their Postal needs (sub-station Post Office in the Pharmacy)

Taking customers payments for TECO, Brighthouse, Verizon, etc

Taking prescription information for the Pharmacist, delivering prescription medication to customers

Brier Grieves Insurance Agency

Clerk & 440 License CSR – 4/2005 – 4/2008

Started as file clerk, received my 440 Customer Service Representative license 10/2006

Assisted clients with their home and auto policies

Processed mortgage changes, dwelling coverages, lien holder changes

Processed auto changes to clients policies

Palma Ceia United Methodist Church Day School

Preschool Teachers’ Aide – 1/2001 – 5/2005

Taught 2 - 3 year olds

Taught children basic communication and social skills with their peers

Taught children basic numbers, letters, music, religion

Ronald McDonald House of Tampa Bay

Volunteer Coordinator – 2/1997- 7/2000

Trained and scheduled volunteers

Inputted daily check-ins/outs and monies received

Assisted House Manager with daily duties in assisting the family residents

Hand wrote thank you notes for any donations received to the House

Junior League of Tampa

Member – 1993 - Present

Panama Canal Society

2nd Vice-President and Board Member– 5/2011 to Current

Organize the yearly Panama Canal Reunion for 3000 people in Orlando.

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