Customer Service Representative IV

Location:

Posted:

April 26, 2008

Terry T. Myers Boakye

Objective

I am looking for an opportunity to use my 20 years of experience of Customer Service and training as an asset to your organization.

Experience

11/1988 – Present City of Richmond Richmond, VA

Customer Service Representative IV

 Call Center, Correspondence and Personal Contact Customer Service.

 Dispatch service orders, adjust accounts, and investigate billing issues.

 Use a Customer Information System for billing, called Banner for 99% of tasks.

1/1988 – 3/1988 AARP Pharmacy Service Richmond, VA

Accounting Clerk

 Was in charge of editing, crediting, refunding and collecting on member accounts.

 Stopped and released shipments of products.

 Utilized automated accounting system for 99% of task.

3/1984 – 1/1988 Manpower Temporary Services Richmond, VA

Accounting / Data Entry Clerk

 I was responsible for accounts payables, payroll and cost accounting for companies.

 Was bonded to work in Bank Vault processing UPS Deposits daily.

 Prepared Taxes for small businesses and professionals.

11/1978 – 12/1984 Boddie-Noell Enterprises/ Hardees Richmond, VA

Assistant Manager

 Was responsible for Hiring, training and scheduling employees.

 Money management, inventories, product ordering, bank deposits, etc.

 Food Preparation, customer service and equipment safety responsibilities.

Education

9/1976 -6/1979 Huguenot High School Richmond, VA

General Diploma

Skills: Microsoft Word, Excel Spread Sheet, Power Point Presentation, Online Capabilities.

References

References are available on request.