Consultant
Resume:
STEPHEN LABOON JR.
**** ********* *****, ******, ***** 76208
*******.******@*****.***
JOB POSITION
QUALIFICATIONS PROFILE
Goal-oriented, motivated, and committed professional, offering extensive experience and success in executing management processes, generating high-risk initiatives to obtain outstanding organizational success, and handling multiple projects simultaneously. Known for the ability to multitask, plan, and handle demanding operations and complex schedules, and meet all deadlines. Accurate and highly ethical in all work related duties, contributing immediately to corporate goals and objectives in all fields of endeavor. Dedicated to providing and implementing professional conduct; passionate in continually improving client services. Exceptional team player and creative problem solver, with the ability to grasp complex issues and concepts quickly and effectively. Proficient in using Microsoft Office Suite, Access, Project, POM/QM for Windows, Mac OS, Adobe Pro, Windows XP, and Windows 7. Formerly held a Secret Security Clearance.
- Established a reputation for continuously maintaining a very high rate of success of more than 95%, as judged by Quality Assurance and the Federal Aviation Administration.
- Earned promotion to Flight Service Specialist II from Flight Service Specialist I.
EDUCATION
Master of Business Administration in Strategic Management (Expected date of completion: December 2012)
UNIVERSITY OF NORTH TEXAS - DENTON, TX
Bachelor of Science in Air Traffic Management (2006)
EMBRY-RIDDLE AERONAUTICAL UNIVERSITY - DAYTONA BEACH, FL
PROFESSIONAL SKILLS
ACCOUNT MANAGEMENT
- Administered duly assigned tasks in auditing student accounts at worldwide campuses and determining payment issues within the student accounting office, applying best practices and problem solving skills.
- Developed and maintained good interpersonal relationship with students to work out repayment issues, in collaboration with the financial aid office or the registrar to validate claims made by the students.
- Contributed strategic insight in stopping student future enrollment and withdrawal from their current classes until payment is made.
STRATEGIC AND TACTICAL PLANNING
- Assumed full responsibility in determining any future or possible dangers of flight which include hazardous weather, flight restrictions affecting route, or conditions at airport of departure or arrival and warn the pilot which aid in flight planning.
- Played a vital role in coordinating, distinguishing, and executing appropriate priority in the occurrence of multiple needs and requests for assistance.
- Leveraged skills in improving the efficiency of mass vehicle movements by more than 15 percent through team motivation utilizing respect, communication, positive reinforcement, and active leadership.
PROBLEM ANALYSIS AND RESOLUTION
- Presided over the communication with facility directors to discuss and establish action plans to negotiate student payments.
LEADERSHIP AND TEAM BUILDING
- Leveraged leadership and team building skills as an integral member that leads the nation in lowest error count, driving the company to gain millions of dollars in compensation and bonuses.
- Played leadership role in directing team of six to eight employees in the in-processing of vehicles consigned through the company.
QUALITY ASSURANCE
- Utilized adeptness and experience in helping aircraft pilots facing emergencies, as well as identifying location when lost via triangulation utilizing navigational aids.
- Aided pilots with training needs, and coordinated adjustments of headings or altitudes to maintain airplane separation, as well as efficient and orderly flow of traffic.
- Spearheaded the monitoring of auction-night traffic flow and supported the lane leaders in moving consignments through the auction blocks.
HIGH RISK OPERATIONS
- Displayed excellent capabilities in operating radios to communicate with pilots.
- Efficiently gathered and disseminated information from airport management personnel through the U.S. NOTAM (Notice to Airman) System, coordinated information from pilots to their base of operations, and retrieved and relayed clearances from air traffic controllers.
- Handled operational challenges in communicating with the family of the pilot, all air traffic control facilities involved, and all airport authorities along the route of flight and national assets that will conduct the physical search for the potential crash site.
- Selected to drive strategic vision in overseeing the nation’s busiest terminal air traffic sequencing aircraft into various airports in the Atlanta area and maintain the operation.
- Rendered expert oversight in instigating search and rescue procedures for aircraft that may have experienced any emergency during flight.
- Carried out key responsibility in aiding emergency aircraft in finding suitable landing sites or directing to the nearest airport occasionally.
- Took charge of tracking flight progression, observing unexpected deviations or other suspicious activity, and rendering appropriate assistance as needed.
PROFESSIONAL EXPERIENCE
LOCKHEED MARTIN - FORT WORTH, TX
- Flight Service Specialist 2008-Present
ATLANTA APPROACH CONTROL, FEDERAL AVIATION ADMINISTRATION - PEACHTREE CITY, GA
- Air Traffic Control Specialist 2006-2008
EMBRY-RIDDLE AERONAUTICAL UNIVERSITY - DAYTONA BEACH, FL
- Account Analyst 2006
MANHEIM'S DAYTONA AUTO AUCTION - DAYTONA BEACH, FL
- Team Leader 2005-2006
UNITED STATES ARMY - FORT CAMPBELL, KY
- H60 Helicopter Crew Chief and Mechanic 1998-2002
OCONEE STATE BANK - WATKINSVILLE, GA
- Bank Teller | Personal Banker 1998
PROFESSIONAL TRAINING
Pilot Weather Briefer Training and Certification - National Weather Service
Certified Helicopter Mechanic - U.S. Army Aviation Logistics Training School | Flight Crew Chief Certification Program
Insider Trading Prevention | Intellectual Property Protection | Workplace Violence Prevention | Communicating
Professional Skills in Customer Service, and Maintaining a Harassment-free Workplace (Lockheed Martin)
PROFESSIONAL AFFILIATION
National Management Association – North Texas Council Delegate (2012)
Beta Gamma Sigma, International Business Honor Society – Life Member (2011)
Phi Kappa Phi, International Multidisciplinary Honor Society – Life Member (2011)
Lockheed Martin Leadership Association, a Local Chapter of the National Management Association
Director (2011-Present)| Committee Member (2009) | Elections Committee Chair (2010-2011)
ACTIVITIES
Boy Scouts of America
Merit Badge Counselor (2009-Present) | Venture Crew Adviser (2008-2009)
Scoutmaster (2006-2008) | Assistant Scoutmaster (1996-1997)
University of North Texas Learning Center
Volunteer tutor (2012) to undergraduate students in any business subject | Tutor graduate students in accounting and finance
AWARDS AND HONORS
Phi Kappa Phi (2011) | Beta Gamma Sigma (2011) | Silver Level President’s Volunteer Service Award (2009)
Good Conduct Medal (2001) | Meritorious Service Medal (2000) | Humanitarian Service Medal (2000)
Army Achievement Medal (1999) | Eagle Scout (1995)
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