Customer Service Manager

SUMMARY OF QUALIFICATIONS Over ten years of customer service experience. Proven skills resolving problems in tense situations and fast-paced environments. Ability to undertake multiple, simultaneous assignments, versatile and adaptable, self-motivated, and detail oriented. Ability to quickly learn and master new technologies.

PROFESSIONAL EXPERIENCE SITE SECURITY MONITOR, Renewal Inc. 01/12 – Present

• Supervised the transportation of residents to the facility

• Maintained building security and resident accountability

• In charge of maintaining order within facility and enforcing rules and regulations

WEB SUPPORT MANAGER/ASSISTANT STORE MANAGER, Vocelli Pizza 10/09 – 06/12

• Managed technical support inquiries involving the online ordering system

• Ensured resolution of all customer problems relating to web-based order entry in a timely

manner while adhering to all Vocelli Pizza service parameters

• Created and maintained Support Desk reporting systems

• Assisted with policy creation and modification

DIGITAL PRODUCTION SPECIALIST, Professional Graphic Communications 03/10 – 01/12

• Supervised digital printing

• Fulfilled customer print requests in a timely manner

• Performed quality checks of graphic art and layout designs

• Managed all out-going-mail tasks

PRINT SHOP/IT ASSISTANT, Professional Graphic Communications 10/08 – 04/09

• Managed Windows 2003 Server user accounts

• Installed and configured PCs according to user specifications

• Troubleshot and mitigated all network printing problems

• Designed and produced digital artwork according to customer specifications

• Provided customer service upon request

HELP DESK, Municipal Marketing Services 10/05 – 01/07

• Managed Windows 2003 Server user accounts

• Provided technical Help Desk support to all staff members

• Discussed and resolved problems with the Technical Staff

EDUCATION /

TRAINING POINT PARK UNIVERSITY Graduated 06/12

• Bachelor of Science, Criminal Justice

FIELDS OF STUDY

• Fraud Investigations

• Identity Theft

• Cyber Crime

• Criminal Investigation

• Criminal Evidence

PITTSBURGH TECHNICAL INSTITUTE Graduated 10/05

• Associate of Science Degree, Information Technology

FIELDS OF STUDY

• Administration of Network Operating Systems, Hardware Repair & Troubleshooting

• Database Management

• Networking Techniques

INTERNSHIP, Fort Cherry School District 07/05 – 10/05

• Managed Windows 2003 Server user accounts

• Installed Deep Freeze on students computers

• Created ghost images using Symantec Ghost

• Created and installed network cables in all of the educational facilities

• Provided technical Help Desk support to faculty, staff and students

INTERNSHIP, Sewickley Academy 09/04 – 11/04

• Created and installed images on students’ computers using Symantec Ghost

• Provided Help Desk support to faculty, staff and students

OTHER WORK EXPERIENCE DECK HAND, Gateway Clipper Fleet 04/09 – 04/12

• Supervised vessel seamanship and the safety of all employees and passengers

• Performed daily vessel maintenance

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