Customer Service Home Health
Resume:
Charme’ Austin
Tamarac, FL *3321
Phone: 754-***-****
Email: *******@*****.***
PROFESSIONAL SUMMARY
I have over 15 years managerial and technical experience. I am computer literate and proficient in Microsoft Word, Excel, Powerpoint, Access, Works and numerous other programs. I have experience in the nursing field with CPT and ICD-9 coding training with current experience in medical scheduling. I have medical billing and collections knowledge and have worked both in the hospital and doctor office settings.
EMPLOYMENT
2010-Present Scheduler - MedCare Home Health Services, Plantation, FL
Community Development Coordinator:
• Responsible for marketing home health services to physicians, hospitals, skilled nursing facilities,
discharge planners, case managers and other potential referral sources.
• Sales experience with a proven track record in home health and health care sales.
Scheduler:
• Responsible for the maintenance and accuracy of the schedules and attendance of the nursing staff, home health aides and all therapy disciplines.
• Processes the OASIS’ as they pertain to each patient and Medicare guidelines.
• Maintains ACHA, OSHA, JACHO, Medicare and all state and federal guidelines and statutes.
• Acts as liaison between the case manager and the patient’s caregivers and family members.
2000-Present Administrator - Phoenix Medical Management Group, Dayton, OH
Independent Contractor:
• As an Independent Contractor you are responsible to the company you are contracted to, to collect on “unrecoverable” accounts. This is accomplished by being knowledgeable with the current laws both state and federal, pertaining to clean billing and collection practices and superlative follow-up. The effort to date has resulted in a 78% recovery rate equaling over 27 million dollars.
2000-2001 Manager of Billing and Collections/Interim Controller/Business Office
Director, Atlantis, FL
• Responsible for all of the daily operations in the department.
• Acted as the departmental liaison between the billing and collections department and all associated departments.
• Maintained the GL for all of the internal and external audits.
• Maintained payroll for the customer service department, admitting department and billings and collections department.
• Wrote and submitted proficiency reports on the employees and maintained all of the disciplinary action files.
• Created and maintained a procedural flow for the department that would transition them to a PCA or an RSC Center.
• Responsible for contractual compliances with all of the major insurance payors to the hospital.
• Assumed the duties as interim Business Office Director and Controller when the positions were vacant.
1998-2000 Site Supervisor - National Medical Coders, Atlantis, FL
• Responsible for the collection of unrecoverable accounts.
• Managed 14 employees hired by various hospitals and doctor’s offices to work as a billing and collections crew to clean up backlogged accounts.
• Oversaw to the day to day responsibilities of the staff and office.
• Responsible as liaison between NMC and the contracted facilities.
• Maintained payroll, hiring and dismissals and any other HR responsibilities.
1995-1998 Director of Finance, Omega Medical Consultants, Dayton, OH
• Responsible for and required to be able to perform all of the positions within the company including any and all financial, customer service and support functions.
• Interviewed physicians for placement with the company.
• Handled payroll, accounts receivable, GL ledgers, policy influx and final review to all contracts.
• Collated the summaries of the physician reviews before submitting them to contracted facilities.
• Negotiated possible discounts for needy clients and acted as liaison between the company and all of the civic vendors and charity associations.
EDUCATION
1980-1983 Ohio State University
1984-1987 USAF Technical School
References are available upon request
Past employers:
JFK Medical Center
Miami Children’s Hospital
Miami Valley Hospital
Sears and Roebuck
Palmers Plastics
United States Air Force (14 year veteran)
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