Manager Real Estate

AISHA SHABAZZ

***** *********** **. *********, ** 80126 Phone 720-***-**** E-mail go3yzu@r.postjobfree.com

PROFESSIONAL SUMMARY

COMMITMENT | LEADERSHIP | INTEGRITY

A proven visionary and strategic leader that translates business strategies into maximum production and performance commensurate with the best interest of the company, clients, employees, and the customer. An expert in developing strategic policies and processes; and proficient in all areas of default management.

More than 16 years experience in the management and direction in diverse arenas, such as client services, default management, sales and marketing and all administrative support staff of up to 80 employees in a mortgage servicing, banking and real estate environment. I have gained a diverse repertoire of knowledge and skills in default management; this paired with a natural ability as a strategist I have demonstrated that I am a top performing manager, driven, enthusiastic, diligent and dedicated to the company’s objective in whatever position I have encountered. My efforts and achievements resulted in multi-lateral staff achievement of the company’s goals and objectives. Dedicated to maintaining a reputation built on quality, service, and uncompromising ethics.

Career Objective

My long-term career goals involve joining a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore to innovate the work culture for the betterment of all parties concerned. Also, growing with a company where I can continue to contribute as much value as I can to achieve the company’s goals. I see myself as a dedicated top performer in a well-established organization.

AREAS OF EXPERTISE

Strategic / Tactical Planning

Regulatory Compliance

Home Affordability- HAMP/HAFA/UP -GSE and non-GSE expert

Proficient in all areas of Default Management

Business Development

Training Curriculum

Operations Management

Project Management

Negotiations of Foreclosure and Bankruptcy Litigated Proceedings

Mortgage Servicing & Real Estate Lending

Direction of Multi-Lateral Operations

Technological Production Implementation

Client Relationships

PROFESSIONAL EXPERIENCE

CUSTOMER RESOLUTION MANAGER/AVP

SPECIALIZED LOAN SERVICING – HIGHLANDS RANCH, CO April 2005 – Dec 2010

Maintained direction and management of the loss mitigation department which consisted of 12 exempt employees including supervisors, portfolio managers and 40-60 loss mitigation agents and team leads. The portfolio consisted of first lien, second lien and HELOC loans, HAMP eligible portfolios both GSE and non-GSE securities and investor wholly-owned product.

Extremely proficient and knowledgeable in all areas of default management, especially with high risk, litigated and mediated assets. I maintained responsibility of the legal negotiations using my experience and knowledge of foreclosure, bankruptcy and REO management while communicating with in-house legal, outside counsel and appearing telephonically and in-person for mediation and litigated matters for the company. I had final decision-making responsibilities in all but the most extraordinary circumstances.

Goal-oriented individual with strong leadership capabilities. As the senior manager of the loss mitigation department I was solely responsible for the management of the investor wholly-owned portfolio and directed the daily responsibilities of a High Risk Asset Manager, Portfolio Manager and Campaign Manager for this portfolio. While in constant communication with our investors, I provided reporting, new processes, campaigns and negotiated and mediated outside vendor relationships for the investors.

Organized, highly motivated, and detail directed problem solver. In the loss mitigation arena it is an ever-

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evolving environment, I am highly fore-sighted and capable of managing proactively to adjust to the changing needs in the market. In 2006, when the market indicated that modifications would be an increasing necessity, I petitioned the need for and became a strong component in the creation of an in-depth underwriting and support department to improve post-modification recidivism rates and retain a strong sense of objective approval for the qualification of modifications.

Ability to direct complex projects from concept to fully operational status. I was a visionary element of the design, development and implementation of the company’s proprietary loss mitigation application that enabled the company to more efficiently streamline the loss mitigation production of the department.

Extremely effective at project management and have the strength of ensuring all aspects of the project are considered, executed and successful. The Home Affordability program eligibility portfolio fell under my guidance and direction for creating processes, training curriculum, exception reporting and ensuring compliance under very tight time constraints.

Proven ability to work in unison with customers, staff, business contacts and clients. As the manger of the investor specific portfolio it is a necessity to be able to adjust communication and professional styles to fit every situation. I am extremely effective of accomplishing the objectives of the organization.

CLIENT SERVICES DIRECTOR

PANGAEA GROUP – REAL ESTATE INVESTMENT GROUP- SALT LAKE CITY, UT 2003 – 2005

A large sales and marketing firm targeted to market, to the public through all media, the real estate and online sales entrepreneurs skills of profit

I directed staff and operations of Client Services for all of our clients. I successfully directed my team in providing all aspects of client service, preserving the client relationships through communication, financial reporting, vendor management, creation and marketing of product, customer service and seminar facilitation for our clients.

LOSS MITIGATION SUPERVISOR

FAIRBANKS CAPITAL CORP/SPS SERVICING – SALT LAKE CITY, UT 1997 – 2003

Responsible for the supervision, direction and training of 12-15 loss mitigation representatives assigned investor wholly-owned and securitized non-performing assets. Lead communications with the investor, legal, outside counsel and default areas for the resolution of the portfolio. Often communicated and worked inter-departmentally through all areas of default, including REO, foreclosure and bankruptcy. Responsible for the daily production of the investor wholly-owned portfolios and direct communication with investors, counsel and default departments to negotiate and resolve non-performing assets.

BUSINESS AND SALES MANAGER

THE BUSINESS AND FINANCIAL CENTER- WESTERN PACIFIC MORTGAGE – SLC, UT 1993 – 1997

A mid-sized mortgage, real estate and insurance brokerage.

I managed all areas of operations for this brokerage. I am extremely knowledgeable of mortgage brokerage practices and compliance, all areas of real estate transactions, including title and appraisals, sales and marketing.

ACHIEVEMENTS:

I was able to obtain my Series Seven Certification

Under my direction the company was able to exceed company and industry standards and goals.

PERSONAL AND PROFESSIONAL REFERENCES

DEBORAH KAUFMAN- COO- PMH FINANCIAL- DENVER CO – CONTACT 303-***-****

ALI HARALSON- COO – SLS, LLC- DENVER, CO- CONTACT 720-***-****

DIANE MITCHELL- SVP- SPS SERVICING- SALT LAKE CITY, UT- CONTACT 801-***-****

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