Management Customer Service
Resume:
M A R J O R Y G I L B E R T
** ********* ******, **********, *** Jersey 07882 T: 908-***-**** Email: **************@*******.***
OBJECTIVE: To work as Director.
Key Leadership to meet the goals of a high quality program.
Exceptional client management skills. Resourceful. Advance work.
Record of setting and achieving ambitious goals. Outstanding critical thinking and teamwork skills.
Commitment to consistently high quality, detailed work with the highest level of professionalism.
Built enduring relationships with key stakeholders to insure their investment and support.
Superior Project Management towards compliance, progress and effectiveness. Tracking of program
requirements and communicated with Principals. Data-driven decisions towards innovative solutions.
Ability to ID challenges, work towards solutions and adhere to strict deadlines.
Inspirational communications and public speaking. Superior training and management of staff.
LEADING CHANGE:
1. Creativity & Innovation
2. External Awareness
3. Flexibility
4. Resilience
5. Strategic Thinker
6. Vision
LEADING PEOPLE:
1. Conflict Management
2. Diversity
3. Developing Others
4. Team Building
RESULTS DRIVEN:
1. Accountability
2. Customer Service
3. Decisiveness
4. Entrepreneurship
5. Problem Solving
6. Technical Credibility
BUSINESS ACUMEN:
1. Financial Management
2. Human Capital Management
3. Technical Management
FUNDAMENTALS:
1. Interpersonal Skills
2. Oral Communication
3. Integrity and Honesty
4. Written Communication
5. Continual Learning
6. Public Service Motivation
BUILDING COALITIONS:
1. Partnering
2. Political Savvy
3. Influencing and Negotiating
EDUCATION:
■College High School, Montclair State University. Entrance by exam, taught by University.
■ Arcadia University, BFA in Liberal Arts, Psychology minor, DEAN’S LIST.
■ WCCC- Computers, AT &T Data Communications, and Economics.
NJCVA, CURRICULUM DESIGNER / MANAGER & TEACHER, Summit, NJ, January 1984- May 1991
Manager for New Innovative Fine Arts Program of a major exhibition showplace: Partners in Art &
introduced 270 global-themed courses that increased student enrollment from a brochure to a catalogue.
Exemplary teacher focused on showcasing student’s talent. Management of exhibits, artist’s symposiums,
Parent’s Day & fundraisers. Trained, delegated to and managed new staff. Collaborated with Trustees,
staff, and teachers on The Accreditation Committee. Memorable EVENT DESIGNER for luminaries like
David Hockney, Red Grooms, Frank Stella and George Segal. Supervised state of the art photography lab,
printmaking labs, kilns, and audio-visual equipment. Program funded by grants from The Geraldine
R. Dodge Foundation, the N.J. Council on the Arts, and Prudential.
■ FIRST-CLASS EVENTS DESIGNER -for clients requiring complex coordination and protocol.
■ EXCEPTIONAL SALES REPRESENTATIVE.
ARA Food Services, HOSPITALITY & RESTAURANT MANAGER, Arcadia University, Glenside, Pa.
Maximized kitchen operations, world-class customer service, articulated market strategy for superior
menu development, team building, forecasting meal counts, vendor sourcing & negotiations, food safety,
sanitation, policies & documentation. Proactive resolution of performance issues. Perseverance to
effectuate change and manage multiple tasks in a fast-paced University setting. Provided memorable
events for a highly diverse, intellectual and well-traveled clientele.
Civil War Private Estate, PROPERTY MANAGER, Lebanon Township, NJ, August 2006- 2008
Managed a 15-acre Estate.
Museum of Modern Art Design Store, JEWELRY SALES, New York, NY, October 2006- January 2007
Specialized in sale of fine jewelry, artist’s signature pieces, and benefactor-level memberships.
Marshall’s, Receiving & Training SUPERVISOR, Hackettstown, NJ, 07840, January 2000- March 2001
Ability to build on preference from existing customers to build new customer segments. Managed staff,
shipments, inventory, price-point levels, stock storage and transport. Designed store displays in
accordance with corporate specifications. Trained staff under the EOE Program.
Secure Storage, OFFICE & PROPERTY MANAGER, Washington, NJ, January 1998- April 2001 My
enhanced market strategy, promotion of sales and control of the operation led to the successful sale of the
business. Enhanced superior customer service and set new standards for contract negotiation that led to
300% increase in customer base in a 3M business. Developed a standard business procedure training
manual. Maximized strong client & vendor relationships with the utmost discretion and confidentiality.
Meticulous financial administration communicated with field offices. Reliable storm watches and
emergency procedures with insurance claims. Supervised staff and calibrated for a 24 hour security system
with a 10 pt access control system for an absentee CEO and policeman. Enhanced the successful transfer
of the business with a whole new set of financial software.
ACCOMPLISHMENTS:
■ Flower design for SAKS FIFTH AVENUE.
■ Sold the kitchen design for a FRANK LLOYD WRIGHT HOUSE.
■ Interior design for a JUNIOR LEAGUE MANSION.
■ Event planning for 50 RESTAURANT’S GALA CHARITY BALL on the Pier in Philadelphia.
■ Design for the Egyptian Collection of the University Museum of the University of Pennsylvania.
■ Workshops for THE TEEN ARTS FESTIVALS at Rutgers Medical School.
■ Art Director for Camp Anglewood.
INTERESTS:
■ Met the Queen of England.
■ Summarized The Medical School Entrance Exam and the Stockbroker Exam.
■ Lipizzaner lessons
■ Standardbred Broodmare Auctions.
■ 2009-10 Ambassador of Awards for US Equestrian Team Dressage Festival of Champions.
■ National Archery Association
■ Photography, Printmaking & Painting our National Parks.
Brodsky Center for Innovation Editions
33 Livingston Avenue
New Brunswick, NJ 08901
732-***-**** ext 838
*****@***.*******.***
To Whom It May Concern:
This is a letter of recommendation for Marjory Gilbert. Marjory was an outstanding student of mine at Beaver College (now Arcadia
University). I have followed her career since leaving college, and I can give her a strong recommendation for a managerial position.
Marjory has been in charge of a distinguished large educational program at The New Jersey Center for Visual Arts. She has also been
involved in the retail business and in the corporate world. Her broad experience has given her skills in managing people and complex
projects.
While her background is in the visual arts, her creative and organizational energies are such that they are transferable to other fields.
I would be happy to speak further about Marjory if needed.
Sincerely Yours,
Judith Brodsky
To Whom It May Concern:
As College Professor at Arcadia University and as Executive Director at the New Jersey Center for Visual Arts, I am delighted to
recommend to you a stellar student at Arcadia University and a stellar member of NJCVA’s teaching staff. Marjory came to Arcadia
University to achieve a BFA in Printmaking.
Marjory is bright, energetic, compassionate, and well-rounded. Her grades were consistently above average
and she actively participated in a diverse assortment of extracurricular activities and community volunteerism. With her teaching, Marjory is
charismatic, displaying a zest for life and grace under pressure. She has a special gift to inspire. Her work was a major social factor in our
school’s success. Marjory displayed an infectious zeal during her seven years of teaching at NJCVA and was very popular with the public.
Marjory is well prepared for the interplay of a Director’s job.
It is clear to me that Marjory is an exceptional candidate- one who would greatly contribute to your program. I wholeheartedly
recommend her and wish her the best in all future endeavors. Marjory is bright and garners my unequivocal recommendation to
meet your challenge.
Sincerely,
Ann Williams
Executive Director NJCVA/ 68 Elm Street, Summit, NJ 07901/ 908-***-****/ ****@***********.***
Dear Sirs:
I am writing this letter of support on behalf of Marjory Gilbert. I have known Marjory for several years. Marjory is reliable, energetic,
organized, creative and outgoing. Marjory has a strong sense of responsibility and takes her work very seriously. I am sure that she will
make an excellent contribution to your program. Since she comes from a family of physicians, she understands the importance and
significance of the residency and medical student training programs. I would strongly recommend Marjory for the position. If you have any
questions, please feel free to contact me directly.
Catherine A. Mazzola, MD
Director of The Craniofacial Center at Atlantic Health Systems at Goryeb Children’s Hospital
131 Madison Avenue
Madison, NJ 07960
June Brody
Director of The US Equestrian Team-Festival of Champions
Stone Horse Farm
35 Sutton Rd,
Lebanon, NJ
******@***.*** / 570-***-****
Dear Human Resources,
My name is Marjory Gilbert and I am writing to apply for your company’s exciting opportunity.
I believe that my optimism and drive for excellence ensure enhancement of your company’s world-class image.
My expertise for a great market strategy will promote exuberant engagement displaying the shimmering facets
of your company’s vitality. The ultimate goal is to maximize the brilliance of your company.
With my education at Arcadia University under the mentorship of Ms. Judith Brodsky, Ms. Ann Williams
and Mr. Jack Davis I became an innovative museum educator and superior event planner at NJCVA, a leading
education and exhibition showplace, where I had the privilege and pleasure of working with Ms. Ann Williams.
With my thoughtful leadership the center embarked on the debut of The Partners in Art Program.
Featured in newspaper articles, I played a pivotal role as curriculum designer of the new innovative museum
program increasing classes from a brochure to a catalogue. I effectuated the launching of strategic initiatives
with organizational agility while preserving the center’s distinguished history. From NJCVA, I bring to the job
an impressive background where I led the school in superior event planning, world-class curriculum design
I have impeccable interpersonal communication skills:
A passion for superior high-profile client service with daily enthusiasm to handle the demands of time
management, planning, and delegation with integrity, trust, energy, and emotional resilience.
A talented and magnetic salesperson forging strong relationships. I set and achieved sales and operational targets.
Commitment to diversity with the ability to promote punctuality and performance to motivate team to deliver
outstanding results, ID talent and facilitate development with the ability to summarize complex issues to
fundamentals. Demonstrated ability to anticipate staff needs serving high-profile clientele.
Accountable to management working cross-departmentally for operational performance integrity with proactive
and continuous commercial distribution and application of business information to meet financial and productivity
targets.
My enthusiastic work ethic will be a tremendous asset for shifting priorities to effectuate strategic change with the
smooth orchestration of a stunning ensemble of initiatives.
Compliance with safety, security, policies, procedures, legislation and dignity at work.
My resume credentials meticulous financial administration and accountability through superior service
efficacy for championed sales targets, exceptional contract negotiation, enhanced market and operational strategy,
communication with field offices, improved procurement procedures, financial documentation, reviewing and
approving financial transactions, tracking expenditures, budget monitoring, bank reconciliations, review of
general ledger, maintenance of subcontractor expenditures and payments.
Throughout my career I have directed business and education and I have had valuable life experience helping
my daughter navigate her way each month towards her Architect’s degree that earned Paris her first Hotel design
on Central Park in her first week after graduation. Presently, Paris is Architect of the St. Regis Hotel in Manhattan.
I am incredibly excited to picture myself working for your company to provide thoughtful leadership
to embark on new initiatives showcasing the best of your company. With my unique blend of skills I will
bring great energy, commitment and intelligence to your company. It would be my great honor to serve
your company. Thank you for your time. I look forward to an invitation to interview.
Please call me at 908-***-**** or email me at **************@*******.***
Sincerely,
Marjory Gilbert
Management Skills
MANAGEMENT:
Management Responsibilities:
1. Analyzed policies or theories requiring adaptation for application.
2. Resolved problems.
3. Directed diverse organizational functions.
4. Performed long range planning of new programs.
5. Managed projects.
Leadership Roles:
1. First Level Supervisor.
2. Team or work Leader.
Team Leader:
1. Coordinated tasks with the work of others.
2. Planned,organized tasks and coordinated with peers to accomplish work within established time
frames.
3. Provided information and guidance to others (technical authority).
4. Led day to day projects.
5. Established and implemented annual, multi-year and long-range work plans.
6. Established and implemented program objectives, performance goals, work activities and
resources of units or several different projects.
7. Team Leader- Project Coordinator: coordinated and carried out short term work operations of a
team, leading employees in accomplishing projects with schedules, priorities or procedures.
Supervisory, Managerial and Leadership responsibilities:
1. Communicated ideas, goals, policies and regulations with coworkers or clients.
2. Served as point of contact for personnel.
3. Planned daily operations including resolutions.
4. Led employees on assignments.
5. I have directed support services programs with specialized needs of diverse operating elements,
employees in several program areas with frequently changing programs, the development of
organizational records management and the administration of a property management program.
Program/Project Management:
1. Developed strategies for planning a program of national scope and impact.
Management: Knowledge of research and analysis techniques to perform Management studies.
1. Developed recommendations and proposals for management-related activities and studies.
2. Developed recommendations for Management.
3. Provided technical support conducting studies of program or administrative issues.
Evaluated and implemented Management improvement:
1. Ability to analyze current or projected operating programs.
2. Performed studies to identify, consider and resolve administrative issues.
3. Evaluated results of audits and inspections.
4. Developed procedures and policies manuals.
5. Evaluated work processes and made recommendations on program issues. For example,
achieving strategic program goals.
6. Developed recommendations and proposals for Management-related activities and studies.
7. Executed a range of analytical and evaluative studies to identify and resolve complex program
issues with little precedence.
Knowledge of Principles of Management Audits and Inspections:
1. Developed procedures for operating and assessing administration.
2. Developed tools to promote effective coordination of records.
3. Developed methods to implement management.
4. Evaluated results of audits and inspections.
5. Resolved audit and inspection issues.
6. Evaluated work processes and made recommendations for improvements to promote efficiency,
effectiveness and cost savings.
7. Investigated organizational improvements. Made recommendations to promote cost savings.
Ability to analyze current or projected operating programs:
1. Evaluated work processes and made recommendations for organizational improvements to
promote efficiency, effectiveness and cost savings.
2. Conducted analyses and made recommendations on substantive program issues(those related to
the company’s ability to achieve strategic program goals and objectives).
3. I wrote several Policy and Procedures Manuals.
4. Revised established methods and developed new approaches.
Quality Control:
1. Directed a quality improvement program.
2. Managed programs and procedures to make improvements.
3. Developed programs to improve product or service quality.
4. Developed quality programs and procedures to improve effectiveness of work methods and
management controls.
Expertise in Policy Development, projects and negotiations:
1. Extensive policy research projects impacting company positions and policies.
2. Prepared written program materials that required the adaptation of guidelines and the use of a
broad range of pertinent sources. For example, drafted entire program documents, such as
recommendations for administrative or regulatory actions, responses to oversight or media
inquiries, or explanations of organizational policy.
3. Developed long range plans.
4. Assisted in analyzing program performance to identify trends.
5. Planning and evaluation of productivity programs.
6. Developed policies and guidelines for productivity programs.
7. Initiated contacts with key individuals to influence to accept and implement findings and
recommendations on program issues.
8. Conveyed complex information with consultants, contractors or public interest groups.
Studies, surveys and analyses:
1. Workforce and position utilization.
2. Resource management.
3. Employee productivity- enhancement, performance awards, suggestions, improvement initiatives.
Research Techniques:
1. Performed studies to identify and resolve administrative issues.
2. Executed a range of analytical and evaluative studies to identify and resolve complex program
issues with little precedence.
ADMINISTRATION:
Intake Tasks- Personnel:
1. Employment assessment- hiring.
2. Training of staff.
Coordinated Administrative functions:
1. Served on The Committee for Accreditation at NJCVA.
2. Developed and interpreted policies and procedures.
3. Management functions
4. Monitored administrative requirements.
Written Communication of performance of administrative program specialist work:
1. Drafted entire program documents (ie: recommendations for administrative or regulatory
actions, responses to oversight or media inquiries, or explanations of organizational policy).
Administrative and evaluative:
1. Developed proposal to restructure interrelated program areas and assisted in proposals to merge
or establish new units.
Assess effectiveness of administration:
1. Developed new processes for implementing management policies.
Supervising Personnel:
1. Disciplinary action appropriate for conduct or performance problems.
FISCAL MANAGEMENT:
Administrative and Evaluative for Financial Management:
1. Supervised, planned, organized and coordinated a records management program.
2. Maintained a records management program.
3. Reviewed documentation and records control procedures.
4. Evaluated budget and financial plans.
5. Administrative control systems.
6. Monitored budget allocation and execution.
7. Participated in developing the annual budget and execution.
Office Support functions:
1. Set up financial reporting software system reporting instantly to headquarters the finances
compiled daily, weekly, monthly, quarterly and yearly reports with back-up.
2. Set up specialized databases.
3. Entered data into databases and spreadsheets.
4. Used automated suspense/tickler system to track office activities.
5. Support in monitoring and optimizing database.
Economic evaluation:
1. Assisted with cost effectiveness studies.
Performed Contracting functions:
1. Utilities.
2. Small business contracts.
3. Emergency goods and services.
4. Supplies.
Contracting/Procurement work with contracts: Negotiated price and performance with contractors.
1. Labor/hour.
2. Fixed price with adjustment.
3. Cost.
Contracts:
1. Contract inspections and oversights.
2. Contract negotiations.
3. Contract administration.
Procurement of off the shelf items or services:
1. Determined price reasonableness.
2. Negotiated price from sole source vendors.
3. Purchases involving specialized requirements.
Management of supply program
1. Monitored contract requirements.
2. Advised on rules and procedures affecting my company’s procurement of commodities.
Administered supply information system:
1. Company integrated supply system.
Acquisition of property through purchase or lease:
1. Negotiated leases.
Management of supplies and equipment:
1. Estimated supply and equipment quantity and delivery schedules for annual acquisition
planning.
Real Property Management:
1. Generated reports to support leasing, realty operations and reporting.
2. Processed payments from tenants.
3. Reviewed space requests.
4. Provided day to day lease administration.
5. Maintained automatic tracking system.
6. Maintained 10 point security system.
COMPUTER:
Technical knowledge:
1. Microsoft Office.
2. MS Project- limited.
3. Photoshop.
1. Mac- limited.
2. Programming languages: C++, Fortran, Basic, Cobol, Lotus, Pascal.
Data Processing support:
1. Trained end-users on ID codes, passwords, file system maintenance and software applications.
2. Performed file maintenance- back-up of stored files and updated purged files.
3. Maintained user-based profile on hardware and software configurations for servers and PC’s.
4. Made log entries, completed forms, listings, records to control computer work flow.
5. Fielded trouble-shooting for a LAN, printer and other equipment.
IT- Business Process Reengineering:
IT Security Functions:
1. Virus detection.
2. Training.
3. Firewalls
4. Data storage.
5. Authorization and access control.
6. Authentication.
Website:
1. Identified policy needs and priorities and developed Internet policies.
Software Applications:
1. Standard documents- letters, reports, form letters.
2. Spreadsheet software.
3. Presentation software.
4. Advanced software- importing or exporting graphics.
5. Charts or graphs.
6. Documents or reports requiring integration of multiple software applications.
7. Sensitive data: handled sensitive personal data in an automated system.
8. Monitored the quality of the software.
MUSEUM MANAGEMENT:
Space Planning:
1. Prepared preliminary space plans with detailed specifications.
2. Utilized space plans for exhibits.
Plan, construct, install and operate an exhibit:
1. Work from scale drawings, photographs, artifacts or display cases.
2. Reproduced historical molds.
3. Built exhibit using specifications.
4. Designed and built an historical traveling exhibit of 80 framed pieces for GE.
5. Designed and built exhibit designs for The University Museum Of The University of
Pennsylvania’s Egyptian Exhibit.
Collection development and management:
1. Technical consultation during exhibit construction.
2. Organized public programs directed towards education.
3. Assisted with collections.
4. Junior-curated The Lee Krasner Show.
5. Prepared The Museum for Frank Stella, George Segal, Red Grooms, and David Hockney shows.
6. Assisted in maintaining environmental conditions.
Implemented Museum Programs:
1. Planned and implemented the marketing program.
2. Designed advertising materials for The Museum Marketing Program.
3. Designed visual aspects and materials of museum programs.
4. Designed publications, exhibits and presentations.
5. Designed layouts for projects, executed illustrations and advised clients.
EDUCATION:
1. Developed lesson plans
2. Instruction.
3. Evaluated programs for Accreditation.
4. Assisted specialists in evaluation.
5. Adapted courses to fit special needs.
6. Used a multi-media program to enhance teaching.
Educational:
1. Education Program Administrator
2. Teacher
3. Accelerated Learning- Gifted.
4. Continuing Education.
5. Special Needs Education.
Performed Education in:
1. Secondary Education
2. Elementary Education.
Education:
1. Provided guidance in the application of new developments in education.
2. Technical assistance in program design, content, evaluation.
3. Assistance in the resolution of education problems.
4. Led the development of policies and procedures for administering new educational programs
and products.
5. Evaluated major education services programs in a large state organization.
Advised in Education:
1. Guidance in the application of new developments in education
2. Advised on the development of experimental education.
3. Assisted with education by gathering information, analyzing data, developing findings
and making recommendations modeled on precedents.
4. Assisted staff in the development of education.
Development of Educational Policies:
1. Administered educational research.
2. Administered multi-disciplinary curriculum.
3. Performed management of research.
4. Developed faculty and students.
5. Developed educational reform models.
6. Developed emerging policy issues.
7. Performed administration management of center with capacity of more than 100 students.
8. Administered curriculum plans supporting a wide range of child age groups.
9. Developed internal training for staff.
10. Developed programs for education including annual program objectives.
11. Administrative services- monitored cleanliness, sanitation and health conditions.
COMMUNICATION:
1. Communicated effectively ideas, goals, policies and regulations with coworkers and clients.
2. Conveyed written information in the performance of administrative and program work.
3. Developed new methods to present complex or sensitive information to diverse audiences.
4. Wrote reports for key management.
5. Exchanged project information and discussed information in meetings involving technical
issues.
6. Communicated written information in the performance of program specialist work.
7. Applied grammar, writing, style and editing guidelines in producing written products
containing technical and factual information.
8. Conveyed or exchanged project information in meetings involving technical issues and served
as point of contact.
9. Participated in oral discussions to obtain or give facts on technical programs. Served as point
of contact.
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