Human Resources

Francisca Yanez

*** ********** ***, ***** *******, NC 27540

Phone 919-***-**** (h) or 919-***-**** (c)

*******@*****.***

Professional Profile

• Highly experienced, “roll-up your sleeves” Human Resources Professional with a proven record of driving performance through effectively positioning the HR Organization as a pivotal strategic driver of company success.

• Accomplished in the areas of talent acquisition, employee and labor relations, workforce/leadership development and training, organizational design and effectiveness, employee engagement, compensation and benefit administration, policy and product development, implementation, and interpretation, EEO/AA, and ethics and compliance.

• Industry background includes pharmaceutical, hospitality, service, and production environments with single, multi-unit, regional, division, and corporate-wide responsibilities, both union and non-union.

• Demonstrated ability to build trusting, honest, and collaborative relationships with all levels of employees, executives, and board directors.

• Fluent in Spanish.

• Proficient in Microsoft Office, as well as various Human Resources Information Systems.

Professional Experience

Merck/Inspire Pharmaceuticals, Inc. 2007-2011

Vice-President, Human Resources 2010-2011

Senior Director, Human Resources 2009-2010

Director, Human Resources 2007-2009

• Oversaw all facets of the Human Resources function for the company during intense growth as well as periods of restructuring, downsizing, and acquisition.

• As a member of the Executive Leadership Team, served as key advisor to the CEO and Senior Leadership regarding organizational design, change management, and performance improvement, leveraging innate understanding of key business drivers.

• Immediately after joining, directed the recruitment and onboarding of over 70 employees in field sales and the corporate office, resulting in an increase in headcount of over 35%.

• Steered the organization through its first restructuring and downsizing, while maintaining the essence of the corporate culture to ensure all individuals affected be treated with the utmost dignity and consideration.

• Served as the Human Resources liaison during acquisition working closely with multiple parties in the acquiring business to ensure a smooth transition for both organizations.

• Designed a comprehensive performance management system and framework defining organizational values and leadership competencies and creating tools to determine measurement.

• Worked closely with the BOD Compensation Committee to design executive compensation programs and strategies, including a program that linked pay to business and individual performance.

• Facilitated design/rollout of leadership development programs for management to fortify the company’s leadership talent base.

Marriott Vacation Club International 1997-2007

Regional Senior Director, Human Resources 2003-2007

Director , Corporate Human Resources 2000-2003

Senior Manager, Associate Relations 1997-2000

• Provided strategic consultation as the primary Human Resources business partner to domestic and international site leadership from over 55 call centers, resorts, sales galleries and corporate locations.

• Worked closely with key division leadership to assess strengths and needs to create a high performing culture and drive change where necessary to achieve desired results.

• Created and managed the Human Resources Market Services team responsible for the training, administration, and trouble shooting of all aspects of associate relations. Developed and implemented associate handbook, policies and procedures, and training modules for division management and non-management.

• Co-lead the design, development, and implementation of a mandatory legal and ethics training program for all management associates leading to the reduction of escalated associate complaints by 35%.

• Supported division in acquisition and merger activities including units up to 500+ employees.

• Directed the Human Resources function of a multi-site corporate office with over 1,100 associates.

Caterair Int'l/Marriott Inflite /Marriott Hotels 1987-1995

Regional Human Resources Director 1993-1995

Assistant Regional Human Resources Director 1991-1993

Human Resources Manager/Recruiter 1987-1991

• Lead all facets of Human Resources for nine facilities with over 2,500 associates in California, Nevada, and Hawaii.

• Directed special projects at various units throughout the company such as two successful union avoidance campaigns, hiring blitzes for unit start-ups, and major reductions in force in multi-unit union environments.

• Provided ongoing support to unit Human Resources representatives and operations management through process improvement training, and regular site visits.

• Designed and developed various products for regional use such as associate orientation handbook, benefits summaries, and operations training modules.

• As Human Resources Manager and Recruiter, gained foundational experience as a true generalist.

Education

Arizona State University B. A. Communications 1987

Professional Memberships

North Carolina Business Council on Education (NCBCE)

• Asked to speak on several occasions to community associations on behalf of the NCBCE, as well as participate on focus groups related to proposed North Carolina education initiatives as a member of the business community.

Society for Human Resources Management

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