HR Assistant/Recruiter

JOSEPH CONRAD

*** ****** **** ** ******* Salem, NC 27104 336-***-**** ***.********@*****.***

Background in Human Resources and Management of a large facilities, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, HR records management, HR policies development and legal compliance.

OPERATION AND SYSTEM SKILLS

Mediation & Advocacy

HR Policies/Procedures

Customer Service Training

SAP

Outlook Professional Staff Recruitment & Retention

Employee Relations

HR Program/Project Management

SMT

Excel Orientation & On-Boarding

Training & Development

Performance Management

E-Verify Certified

Interviewing

On Site Orientations

PROFESSIONAL EXPERIENCE

ADECCO - VOLVO OF NORTH AMERICA Greensboro, NC

Recruiting Coordinator/Human Resource Representative, 6/2010 - Present

Provide a variety of HR administrative services and first line support for the Human Resources Service Center.

Key Results:

A key element in ensuring the successful processing of all New Hires/Transfers and Promotions.

Work daily with multiple Human Resource Business Partners (HRBP) and different Business Areas/Business Units.

Post various job requisitions for each Business Areas/Business Units under Volvo Group of NA.

Work solely out of Outlook to schedule meetings, interviews and training.

Booked traveling for external candidates through American Express Travel.

Submit Background/Drug Screening through LexisNexis

Provide resume’ screening to various Hiring Managers

Provide general support for HR transaction and inquires

Provide accurate information regarding HR policies, tools and guidelines

Manage inbound and outbound document processing

Able to answer incoming calls within the KPI/Best Practices measurements

Conduct data entry for HR transactions in SAP

Perform initial research of issues and document before escalation

THE RUSH FITNESS COMPLEX Burlington, NC

Operation Manager, 4/2007 to 10/2009

Recruited to help open new company facility in Burlington, Winston Salem, Greensboro and High Point guiding the startup and management of a full spectrum of HR operations, systems and programs. Worked with lateral management to create HR policies and procedures; recruit employees, interview and develop orientation, training and incentive programs. Manage and administer payroll budget; and handle HR generalist workplace issues.

Key Results:

Played a key role in ensuring the successful facility at the Burlington location. Structured and implemented programs and policies in the areas of training, bonus incentives, benefit incentives and new-employee orientation.

Fostered a teamwork/open-door environment conducive to positive communication across the organization. Personal efforts were cited as the driving force behind facility finishing at 100% or above towards our monthly goal.

Reduced the cost of payroll by over 15% by meticulously managing hours and always staying under the payroll budget for the month.

Assisted in revising employee manual covering issues including disciplinary procedures, code of conduct and created a new training topic each week.

Produced each employee 90 Day evaluation and related information to Corporate Office.

“Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position.

Trained 35-member team with one-on-one coaching sessions that contributed to development of promotion into upper management.

Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.

Screen applicants and provide information to Hiring Managers

AMERICAN EXPRESS Greensboro, NC

Small Business Representative, 8/2006 to 4/2007

Assisted and help Small Business Owners manager their financial account with American Express. During the calls I would provide excellence customer service, receive payments and help each business owner maximize their financial accounts.

Key Results:

• Worked in a fast-paced, structured call center environment

• Delivered extraordinary customer care by responding to business owners questions concerning their accounts

• Grew and nurtured customer relationships on each and every call that result in measurable merchant value

• Documented necessary account information and offer solutions that benefit the merchant

• Maintained acceptable performance standards, including effectiveness, efficiency and quality.

CITY OF WINSTON SALEM Winston Salem, NC

Worked with City Government in collecting curbside debris and storm damage

Medium Equipment Operator, 11/2003 to 8/2006

Promoted to fulfill a broad range of Management functions, including recruiting and training employees. Also had a hand in developing effective and efficient routes for each crew to complete their specific route in time.

Key Results:

Co-developed department’s database that effectively managed the amount of tons that each truck collected during their shift.

Reworked new-hire orientation program to include HR information and company resources.

EDUCATION & CERTIFICATIONS

WINSTON SALEM STATE UNIVERISTY Winston Salem, NC

Mass Communications w/ a concentration in Public Relations

1998 – 2001

Business Management

2009 – Present

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