Customer Service Insurance Agent

Education

• AAB - Associates of Science Degree Business Administration

Graduated: March 1st, 1998 San Joaquin Valley College in Fresno, California

• BSEB – Bachelor of Science in Internet Business Commerce

Graduated: January 1st, 2003 University of Phoenix

• MPA - Masters of Public Administration - University of Phoenix Online

Graduated: April 23rd, 2012

Accomplishments

• Progressed from Customer Service Representative to Billing Associate in Accounting.

• Progressed from Qualifying Representative to Academic Counselor.

• Progressed from construction laborer to Insurance Agent.

Professional Experience

Academic Counselor – University of Phoenix. February 2006 – March 2012

• Worked well as part of a graduation team

• Generates referrals.

• Above average retention.

National Call Center Qualifying Outbound Call Center Representative – University of Phoenix Online - July 2005 to February 2006

• Outbound call center specialist. Follow up on internet generated leads while encouraging prospective students to speak to enrollment advisors while emphasizing branding, accreditation, convenience and the value of higher education.

• Customer Care Representative – Express Scripts, Tempe, Arizona. www.express-scripts.com June 2004 to July, 2005 Researched, patient records, ordered their prescriptions for them. Maintained cheerfulness, empathy, and professionalism under pressure while communicating with ill people. High quality scores and awards were achieved. July 2004 to July 2005

CSR / Billing Associate – United Parcel Service, March 1999 to June, 2004

• Routed critical parts for major companies like Cisco Systems, IBM, and Toshiba via commercial airlines.

• Worked in accounting for 3 years and was in charge of the billing of millions of dollars in revenue.

Insurance Agent – American General Life and Accident www.americangeneral.com

March 1998 – March 1999

• Maintained a home life insurance agency of 400 while increasing existing client base through referrals and prospecting. Responsible for accurate submitting of life insurance information and the transmittal of daily bank deposit balances to the home office in Nashville TN.

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