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Manager Sales

Valley Cottage, New York, 10989, United States
May 03, 2011

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Dorothy Maguire

*** ****** ***** **** ****** Cottage, NY 10989 845.***.****


Pharmaceuticals Financial Services Retail Freight Software Development


Information Technology professional with strong management, system development, application implementation and support in a highly regulated environment. Multi industry experience including pharmaceutical, financial services, software development, freight and retail. Excels at analyzing complex situations and creating new insights to improve business processes and maximize use of technology. Strong track record in support of the business with computer technologies, which include SAP and Oracle ERP systems. Experienced in building customer relationships and resolving issues at a global level. Thinks strategically, plans clear goals and delivers high-value results.


Global Project Management Application Implementation Change Management

Budget Management Procure To Pay Team Leadership

Order To Cash Time & Expense Managing Staff


American Utility Management February 2010 – Present

Chicago, IL (remotely from home)

Application Support Analyst (part-time during transition)

Supporting billing system end users

Oracle 10g upgrade application validation and regression testing

Modify application security access as needed

Creating validation test scripts

Executing test scripts

Created business process flow-charts

Updated application configuration documentation

Updated end user training documentation

Maintain support issues database

Create business objects reports and assist users as needed

Barr Pharmaceuticals, Woodcliff Lake, NJ 2002 - June 2009

Functioned in progressive roles for a specialty pharmaceutical company as it grew into a global

organization operating with worldwide revenues of over 1.2 billion. Responsible for managing full life cycle development of business applications ranging from large scale ERP systems, to smaller specialty applications; e.g. Kronos, Business Objects, Cognos, Gentran. Responsible for managing projects and business analysts globally.

SAP Global IT Reporting Manager – Site Coordinator

Managed SAP/BW functional support analysts domestically and internationally

Assign, track and prioritize tasks within the team in ensuring timely and accurate completion

Attained $50,000 in savings by negotiating with our vendor chosen to assist with implementing the company-wide web portal

Managed SAP reporting super user program which encompassed worker training, functional super user training and workforce education

Managed company's Data Dialysis process for master data

Team Member of our company's Global IT Management Council; this team is responsible for making all IT decisions and develops and executes the company's global strategy

Team Member of our company's SAP Advisory Committee and Change Advisory Board; decisions on whether project benefits outweigh the costs in order to be approved; ensured key players were engaged in related projects and had upper management buy-in

Recognized role as a key interdepartmental - cross functional liaison; worked closely with compliance and audit teams, both internal and external

Prioritized the quarterly release strategy for SAP and BW projects and change requests

Managed the entire validation effort for moving SAP and BW onto a Citrix platform

Managed global BW 7.0 upgrade training roll-out

Managed Oracle 10G Regression Validation

Worked cohesively with the Training Department on large roll-outs

Sr. IT Application Support Analyst

Supported all Barr facilities with their ERP/Reporting systems for financials, sales, time and attendance, and manufacturing applications during the company’s roll-out of the new SAP ERP applications while also supporting the parallel legacy system “RenCS”

Supported the Director of Application Support and Infrastructure

Implemented system changes to improve business processes and resolve system issues

Created SIOP (Sales, Inventory, Order Management, Planning) report that improved end to end sales order process and customer satisfaction

Gathered requirements, wrote functional and configuration specifications, maintained master and IMG data/configuration, developed and executed test protocols and transport management

Supported EDI transmissions; worked with our customer’s IT departments to keep the electronic data interchange process running smoothly

Managed the upgrade of the Finance Department’s forecasting and budgeting software “Cognos

Analyst and Contributor” project v3.3 to 7.2

Acted as the IT contact for all internal and external auditing; team member of the Sarbanes-Oxley compliance initiative

Team lead on the SAP chargeback, pricing and contracts implementation; main focus on CPCC, Order To Cash(SD) and EDI; responsible for material master and customer master requirements gathering, documentation and validation

Footstar/Meldisco, Mahwah, NJ 2000 - 2001

Responsible for defining, planning, configuring, testing, and implementing system changes for Operations, Finance and Planning departments. Defined user acceptance and regression testing requirements and responsible for the execution of test protocols.

Sr. Business Analyst

Supported IT Director and Project Managers with special projects as assigned

Gathered business requirements for software upgrades, enhancements and reporting for JDA modules, application development for sales and inventory

Established team interactions among all levels of management, end users and technical staff

Documented business rules, mapping, gap analysis for conversions of newly acquired companies and assurance and accuracy for product and store hierarchies and attributes

Work with developers on testing changes to baseline coding for customizations

Developed monthly inventory accuracy reports for upper management using MS Access

Oracle Corporation, New York, NY 1998 - 2000

Sr. Consultant

Greater New York Hospital Association: Team Lead for implementing client’s Accounts Payable system

McKinsey & Company: Developed end user procedure documents for client and trained their Accounts Payable department for their corporate roll out

Internal Testing Project - HQ Development Purchasing Team: Rel 10.7 Character

Phase I: Bug Testing

Internal Testing Project - HQ Development Purchasing Team: Rel 10.7 Character

Phase II: Integration Testing

United Parcel Service, Ramsey, NJ 1997 - 1998

IT Finance And Accounting Supervisor

Participated in the $40 million Oracle Financials implementation “OASIS”

Oracle Financial Applications Super User

Managed system testing projects

Responsible for managing and configuring all Oracle ERP systems

Managed the support desk as well as answered the calls and logged TARS with Oracle’s Worldwide support

Trained end users on Oracle Applications

Assisted Project Director and Manager on various project


B.S. Business Administration, Ramapo College, Mahwah, NJ

Continuing Education Classes, Fairleigh Dickinson University, Teaneck, NJ

A.A.S. Business Administration, Rockland Community College, Suffern, NY


SAP Products: SD, CPCC, BW, BPS, Solution Manager

Oracle Products: Accounts Payable, General Ledger, Purchasing, Accounts Receivable, System

Administrator, Web Requisitioning/iProcurement

Operating Systems: Windows 2000, Windows ME, XP, Vista

Other Software/Tools: GxPharma (IBM Documentum), Trackwise, Ascendant, JDA (retail sales and

inventory modules), Sterling GIS, RenCS ERP Financials and Manufacturing,

GxPharma, Concur, Kronos Timekeeper/WFC, Sterling EDI/AS2, Cognos Analyst

and Contributor, Business Objects, MS Office, Dbase III, Reality Purchasing

System, Lawson A/P, Tickmark Setup Reporter, PVCS Version Manager, MS

Access, MS Outlook, SQL Plus, Power Point, Mercury Test Director, IBM Rational

ClearCase, Sharepoint, Remedy


SAP Certification: Integration Of Business Processes

Lean Six Sigma White Belt Certification

SAP Sales And Distribution Training

SAP BI 7.0 Reporting and Analysis Training

SAP Logistics Execution Training

Introduction To NetWeaver

Back Office Training - Data Dialysis

American Management Association Seminars:

Leadership Skills and Team Development for IT and Technical Professionals

Preparing for Leadership: What It Takes to Take the Lead

Leadership Skills for Supervisors

Global Knowledge: ITIL Foundations Certification

21 CFR Part 11

Oracle Products: Accounts Payable, General Ledger, Purchasing, System Administrator, Web Requisitioning/iProcurement

The finest in professional references to be provided once mutual interest is established.

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