Customer Service Supervisor

Amy Sawyer

PO BOX ******

Wahiawa, HI *****

Cell: 719-***-****

Email Address: *********@**********.***

Typing words per minute: 40

WORK EXPERIENCE

May we contact your current supervisor? Yes

01/2010 to 08/2010. Hours per week: 24, Server, $3.25 + tips, Cracker Barrel, 8355 Razorback Drive, Colorado Springs, CO 80911, Rebecca, 719-***-****. I provided customer satisfaction by taking orders from customers, and delivering beverages and food in a timely fashion. I worked well with other employees to help maintain their work stations and tables. I maintained a clean atmosphere in the kitchen and restaurant with minimum supervision.

10/2009 to 01/2010. Hours per week: 40, Leasing Professional, $15.00 per an hour, Express Employee Professional Staffing Agent, 2414 S. Academy Blvd. Colorado, CO 80916, Blair Bonham, 719-***-****. I leased apartments to qualified applicants by showing them apartments available and by guiding them through the paperwork process. I maintained a customer friendly atmosphere in the leasing office by making sure everything was clean throughout the day. I answered incoming phone calls from a multi-line phone system. I handled A/P when customers would make monthly payments. I received work orders from tenants and coordinated their handling through maintenance and insured they were completed on time and to tenant satisfaction. I compiled marketing survey feedback to insure the leasing office was meeting the organizational needs. I publicized and created web postings for vacant apartments. I created and distributed brochures for potential applicants.

07/2008 to 10/2009. Hours per week: 40, General Clerk II, $15.25 per an hour, Express employee Professional Staffing Agent, 1034 Kingshighway, Rolla, MO 65401, Joe Coonrod, 573-***-****. I prepared contracts for subcontractors and project managers. I supervised document corrections. I answered incoming phone calls from a multi-line phone system and transferred them to the appropriate individuals. I maintained insurance updates for subcontractors according to DOD standards. I updated the Maximo system for open and closed contracts. I coordinated directly with the Department of Contracting for Fort Leonard Wood to receive new RFPs. I assisted and assigned contracts to four Project Coordinators. I adjusted certified payroll for employees. I prepared purchase orders for new and modified jobs. I received and administered dig permits to the appropriate work crews and insured their completion in order to start contracts on base. I prepared weekly and monthly updated reports for supervisor.

08/2003 to 07/2008. Hours per week: 40, Account Specialist II, $15.50 per an hour, Express Scripts Pharmacy, 14000 Riverport Drive, Maryland Heights, MO 63043, Steven Massie, 314-***-****. I adjusted and analyzed A/R transactions for wires and ACHs. I handled billing and client setups. I pulled and researched contracts for contractual amounts to adjust accounting system fees. I created manual submissions and entry of ancillary billing. I maintained client spreadsheets for A/R through Microsoft Excel. I handled the billing finance folder for incoming questions and concerns from clients. I transferred data from AS400 to Monarch to Excel to burn CDs and email billing extracts to clients. I was back up and support for 6 employees in group when they were absent or in need of help. I earned an award for Honorable Member of 2006 CFS $1.2 Billion Dollar Club for closing the A/R and A/P at the highest amount obtained in history of the Express Scripts quarterly closing.

08/2002 to 08/2003. Hours per week: 40, Lead Pharmacy Technician, $9.25, Express Scripts Pharmacy, 14000 Riverport Drive, Maryland Heights, MO 63043, Susan Damron, 314-***-****. I processing and assigned prescriptions for fill. I managed contact with patients and doctors to insure that their prescription needs were being meet. I handled refills and renewals on prescriptions for premiere insurance groups. Maintained lag reports and supervised prescriptions to insure they were handled in a timely fashion and that the work was done correctly. I updated corrections in the system for corrected prescriptions and backorders. I trained and supervised new employees on different tasks. I prepared five data reports daily for supervisor for managerial meetings. Being lead I was in charge of employee morale and working standards for ten Pharmacists and eight Pharmacy Technicians.

12/2001 to 08/2002. Hours per week: 40, Lead Fax Technician, $9.00, Express Scripts Pharmacy, 14000 Riverport Drive, Maryland Heights, MO 63043, Bill Rodgers, 314-***-****. I sorted and administered incoming faxed prescriptions received from doctor’s offices to designated areas in order processing. I processed prescriptions for errors or lacking patient information according to HIPPA. I contacted doctor offices for additional information or correct dosage on prescriptions. Also I supervised five employees and trained incoming employees for the Fax department.

05/2001 to 12/2001. Hours per week: 24, File Clerk, $8.00, Valley Ford Inc., 675 Dunn Rd., Hazelwood, MO 63042, Dennis, 314-***-****. I filed for service, parts, and the accounting department. I maintained the Blue Oval Certification for customer satisfaction. I was back up for service cashier those duties included: Leasing rentals, closing out repair tickets and closing out the cash drawer at the end of shift, and answering incoming phone calls from a multi-line phone system and transferring to related areas. I was back up for sales receptionists those duties included: Answering incoming phone calls from a multi-line phone system and transferring to related areas, and processing credit applications. I assumed the position of Collections part time until the position was filled those duties included: maintaining A/R and A/P and calling to collect on past due accounts.

EDUCATION

4 Year High School Diploma, 05/1997, GPA 4.0, River Bend Christian School. Graduated in the top 5% of the class with Honors.

2 Year College AS, 06/2011, Accounting, GPA 3.65, Colorado Technical University, Total credit hours earned per semester, 92; Total Credit hours earned per quarter, 23. Graduated with Highest Honor.

AWARDS

Deans List, 12/2009, 03/2010, 06/2010, 09/2010, 03/2011, 06/2011, From Colorado Technical University for keeping a GPA average above 3.5.

Rookie of the Year, 2008, From Greater St. Louis Council of Boy Scouts of America for exceptional service and leadership of an Assistant Cub Scout Master

Honorable Member of 2006 CFS $1.2 Billion Dollar Club, 2006, From Express Scripts Inc. for closing the A/R and A/P at the highest amount obtained in history of the Express Scripts Inc. quarterly closing.

LICENSE/CERTIFICATES

Professional Certificate, 09/08/2010, Professional Communication, Colorado Technical University

PROFESSIONAL EXPERIENCE

• 10yrs experience in Microsoft Excel

• 10yrs experience in customer service

• 8yrs experience in PowerPoint

• 7yrs experience in AS400, Rumba, Stratus

• 7yrs experience in Microsoft Word

• 6yrs experience in A/R

• 6yrs experience in A/P

• 5yrs experience in billing

• 5yrs experience in Contracts

• 5yrs experience in Maximo

• 4yrs experience in Monarch

• 4yrs experience in Microsoft Access

• 4yrs experience in Lotus Notes

• 4yrs experience in H&R Block Tax Software

• 2yrs experience in QuickBooks

Contact this candidate