Manager Software

Hemant Subhash Dandekar

New Lucky Palace, Phone :-- 770-***-****,902-***-****

Den Dayal Nagar, Email :- *****************@**********.***

Vasai (W)

INFORMATION TECHNOLOGY MANAGEMENT (IT Manager ) SYSTEMS | INFRASTRUCTURE

A highly skilled and well-seasoned senior-level IT manager with over 14 years of expertise in planning.Coordinating, implementing and evaluating the effectiveness of systems, infrastructure and staffing Required to accomplish department projects and objectives.

AREAS OF EXPERTISE

1 Strategic / Tactical Planning 1 Project Management 2 Staff Training / Development

3 Budget Management 4 Vendor Negotiation 5 Policy/ Program Development

6 Team Building / Coaching 7 Solid Leadership Skills 8 Staffing / Employee Relations

Technology Profile

Software: - All Microsoft OS, Server 2008, Exchange 2007, MS-SQl, VM Ware Work Statation, ESX server, Citric Server Zen app. ver5.0, IIS Server. Linux Red Hat enterprise, Ubantu , Bantu, Sues Linux., Fedora ,Mail Server, Escan Antiviruse ver.10, Trend Micro , Mcafee Policy Corporate Edition ,CCTV Installation,IP Camera, Novel Netware, Post Master Mail Server, Windows NT, FTP, Terminal Servers, Linux Thin Client, (Windows 2008 Server Hyper –V {Virtualization},Branch Cache, Virtual Hard-Drive, Desktop Virtualization),Windows 2008 Core Server for IIS,

Software Development:-Oracle-8i, VB6, Crystal report 8.5, ASP, HTML, Foxprow, SQl-2000 / 2005,Citric Xen,Webdesigning , Dream Viewer, Toad,

Hardware:- IBM & Dell Rack Server , Lenovo , HP , Supermicro, Fortinet 110c Firewall, Fortinet Analyziser, Cisco Router,Linux Thin Client.

Technologies/Protocols:-Active Directory, DNS, DHCP , TCP/IP, VPN , policy based routing, bandwidth shaping , redundant internet connection, wifi policy,Load Balancing

Diploma in Computer Hardware/Networking/Software.

Certificate in System Management (Securing 1st Class)

Certificate in Computer Programming (Securing 1st Class)

Certificate in Red-Hat Linux Essentials – RH-033 (Securing 1st Class)

Date of Birth :- 23rd August.1976.

Zicom Electronics Security System Limited, Mumbai.

IT Manager Corporate ( May 2010- Present )

Managing and Handling (MPLS) VPN , Leasedline connection across India having 13 location and Head office in Mumbai.Maintenance of in house Softwares ERP traning & Installation , mailserver and IT Procurement of all location,24x7 critical support for Call Center 50 seater and 19 Dell & IBM Rack server . Maintenance of In House IIS Application like Sales Portal , HR Portal , Service application portal for all Security devices installed at customer end develop in ASP.net , asp backend database use SQl-2000 server .Also implementing Oracle Apps and all portal website site troubleshoot and to make necessary changes as and when required, Schedule backup etc..

Other Reponsibilities:-

Installation and configuration of Windows Server & workstation, Windows

operating systems on 32 and 64 bit architecture,

Installation and maintenance of Win Exchange server 2003 with Clustering.

Implementing Oracle Apps & ERP

Maintain users and groups resources and taking backup.

User ID and Group setup and granting permissions.

User disk quota management.

Trouble shooting Desktop connectivity, cabling, Hubs, Switches.

Provide helpdesk support to all users with respect to IT infrastructure.

Install and manage systems on a daily basis including setup of hardware, software.

Assist in managing LAN / WAN networks, including structured cabling, racks, patch panel management.

Interact with vendors for repairs of hardware & Procurement

Manage Domain controllers, including Setup of Group Policies, Users, Permission for shared folders / drives etc.

Manage Anti Virus / Security setup including Server and client deployment.

Monitor various services and logs on a daily basis, take corrective action.

Setup systems as Application and Database servers.

User Management of other applications used for Incident, Source code management.

Checking Antivurse & Firewall logs on daily basic.

Rechecking scheduled backup of all Database and user file ,Outlook pst file in Tape drive

Reports from Existing ERP Software as per company requirement

Shaman Cars (I) P.Ltd.

EDP Manager ( Sep-2005 / May-2010 )

My job profile is look after all jobs related to edp ( Networking , Trouble shooting , Implementaion ) aslo they have an existing Software for HONDA / FIAT & FORD , VW

HONDA ( DMS) : Front end Access ,backend SQL – 2000 trouble shooting Database creating report according to Company Requirement using Visual Basic – 6.0 & Crystal Report 8.5

FORD ( AUTODEAL ) Maintening Oracle 9i Database & Front End is Developer 2000 ,

maintenance of Database , Truouble Shooting the Software , making changes in back end if required , Installation , Confiruration Etc….

FIAT ( COMPACC ) is a Foxprow Base Software which has a Multi Link with Accounts / Sales & Service Job Profile is trouble Shooting , Gererating the Report Exporting the Data Etc…

TATA ( CRMDMS ) is a Siebel Software which is connected to the Andheri based Tata Server through Leased Line / RF Connection , job profile is Configuration Router , Trouble Shooting the WAN , Siebel Administration Traning etc….

VW ( Voks Wagen ) DMS is a online Software & from MPLS Connectvity we need to connect their reliance Data Center , Administration troubleshooting , traning etc..

Magna Graphics (I) Limited.

EDP Executive ( Jun-1998 / Sep-2005 )

Following Reponsibilities like Implementation of software Cleaning the Viruses from the mail removing the infected file from the network . Database Maintainance ,Integration,Conversion and Backup of Ms-SQl Server , Ms.Aceses and foxprow 2.5 Generating reports using Crystal Report 8.5 To prepare Standard Report,Subreport,Graphs Etc. Looking after windows NT-9X Unabaled Lan System for Disk Sharing , Permission for printers Sharing , Good Knowledge of Windows 9X Installation and Configuration with other hardware. Apart from these I have also work in Project which is Developed in Visual Basic Front End & SQL Server is Back End it’s a team Work .My responsibility is to Design Database & Form in Visual basic & maintainance of that Database & generating a Report in Crystal Report 8.5 according to the department needs and trouble shoot in hardware or in Windows

Blue Dart Express Limited. ( Dec-1997- Jun-1998 )

As EDP Executive for the Period of 1 Years, Looking after that Particular data of POD Should be transferred to Head Office & Hardware & Software Problem Etc…

Projects

Project 1 :- Title:- AMC .

Developed a Web based AMC Software were all our Location get connected and they can

enter the AMC Record which they have sold to the Customer at variouse Location

Which CRE has sold the AMC at which Location and what Service has done

We would also know that how many service has done and at which location

Its AMC is Live or Dead so CRE can follow up the Customer to get renevued

Also get the performance of the Location and CRE that how many AMC sold during the

selected Period

Project 2 :- Title:- Scan Document Management .

Developed a Scan Document Software using a Visual Basic 6.0 , Crystal Report

8.5,Access Database

Written a code for Twain Driver HP Scan jet 8350 high end scanner

Its Attached to the Existing Software were all necessary customer Information is pulled and

kept in a Database , so User can simply scan Documents which he can retrived later by

Customer ID , Vechile No , or by Order No

The Images Scan by the Scanner in low Resolution that you can store 10,00,000 Estimate

Image in 80 GB Hardisk

It has Mailing Facility so the select pages or customer can Directly mail to given Email ID

Software has many other Function for Viewing Purpose , Multiuser, and Security to Access

rights Provided to User

Project 3 :- Title:- Appointment Scheduler.

Developed a Appointment Scheduler using a ASP and My SQL Database thise is

complete web based application

When customer called up CRE can make a appointment on scheduler on a given date and

time

Later on Appointment can be re- Scheduled / Postpond/ or cancelled

Reports like total appointment made by CRE out of that how many are TURN –UP

CANCELLED

Many other Reoprt

Project 4 :- Tittle:- Call Management.

Developed a Call Management Software using a Visual Basic 6.0 Crystal Report

We have 5 dealer ship like Ford , Honda and Tata,VW,Fait like uploaded the data from

DMS for 1st service, 2 nd service , 3rd service , AMC call

You will get complete Customer feedback every call made to him ( call history )

Later the Uploaded data then divided to CRE to call

Data which is assign to CRE can only seen in his/her Login Only

CRE can call the customer and do follow up

You will also get the performance of the CRE

User wise rights assign with password

Multiuser Interface

Project 5 :- Tittle:- Job Card Tracking System.

1)The production Marketing System is a cutting edge software exclusive for a Printing company. The software is equally capable of helping the organisation monitor over prime process involved in printing irrespective of size of the company and number of publication it print.

Software Used : This softwre is developed using technology like VB 6,SQL 2000,IIS,Windows NT and Crystal Report 8.5.It makes available data onlline on Web because of which common information, which every department wants to see they can see it easily and any changes made to it get reflected easily.

Database consists of 42 tables and generate 34 Reports.

Data get entered from following departments :

Marketing: Enquiry for a print Job get entered from this department which consist of information about the job, require to send quotation.After sending the quotation if that job get aprroved the Job Card get printed which assigns jobcard number to that job.

DTP: In Dtp Department scaning,page layouts, color printouts,designs get prepaired from different operators.System allows to store all this detail jobwise and time consumed on each job by each operator.

Platemaking : In Platemaking plates are prepared, which are very costly, on the basis of positives supplied by processing department which are used in final Printing on Machine.

Production: Over here actual Production takes place in three shifts. If management want to known how much paper get consumed , what is the name of that Paper, what is the Wastage % , what is the total Printing Quantity of particular Job ,how much time consumed for that job , who worked for that shift, on which day & how much ink & which ink is consumed for that job , how many plate get cancelled during that job & what was the Reason for cancellation of plate .

Despatch : Responsibilty of this department is to deliver on time Printed Job to respective client at place mentioned in jobcard.

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