DAVID POLLARD

**** ****** ***** **.

Hendersonville, NC 28739

¬ Mobile: 828-***-****

Email: gnbh4l@r.postjobfree.com

OVERVIEW

Customer Service Management Professional offering over 25 years of comprehensive experience, along with a stable employment record… Staff training, coaching and performance results… Focused in providing quick, quality, and timely customer service… Excellent communication and interpersonal skills… Superb organization and multitasking skills… Outstanding ability to build and nurture client and employee relationships… Ability to develop a rapport with individuals at all levels… Aptitude to analyze problems and develop pro-active solutions… Capability to work independently and as a member of a team.

EXPERTISE

Multi-Operations Development HR Management Loss Prevention/Shrinkage

Risk Management/Safety Policy and Procedures Financial Management

Interviewing and Management Team Building/Developing Efficiency Enhancement

Performance Evaluations Employee Retention Change Management

Budget/Expense Forecasting Scheduling/Networking Documentation/Administration

Sales/Marketing Purchasing/Inventory Control Vendor Negotiations

Payroll/Benefits Management Event Planning/Coordinating Government Rules and Regulations

Certified CPR/First Aid Instructor Certified Dog Trainer Food Safety Certified

8/2010 to present CRC Health-Talisman Academy

Hendersonville NC

Operations Director

• Financial Manager

Review and analyze monthly Financial Reviews and Reports

Managed operations in excess of $5 Million annually

Manage all accounts payable

Manage all accounts receivable

Negotiate all contracts with vendors

• Human Resources Manager

Managed HR for an average of 100 employees

Interviewed and Hired all staff

Managed all Department Managers

Trained all staff in regard to all operations and aspects of the business

5/2007 to 8/2010 CRC Health - New Leaf Academy of North Carolina

Hendersonville, NC

Facilities Manager

• Manager of all aspects of the facility

Manage the monthly operating budget for all Repairs & Maintenance

Manage all vendor and contractor relations for Repairs & Maintenance

Manage fleet of six vehicles

Manage all security on both campuses

Complete all grounds maintenance of two campuses

Manage the weekly and monthly inspections of facilities

Manage all external inspections of both campuses

Managed all OSHA & CARF regulations

1/2004 to 4/2007 Winn-Dixie

Jacksonville, FL

Certified Store Director

• Financial Management

Review and analyze monthly Financial Reviews and Reports

Managed operations in excess of $12 Million annually

• Human Resources

Managed HR for an average of 165 employees

Interviewed and Hired all staff

Managed 8 Department Managers

Trained all staff in regard to all operations and aspects of the store

• Inventory Management

Ordered Inventory twice weekly

Controlled Shrink for Inventory in excess of $3 Million

Review and analyze all inventory reports

• Merchandising and placement of all products

• Customer Service

• WDU Graduate

16 week Intensive Management Program

Financial, HR, Training & Inventory

Groceries & General Merchandise

Deli, Bakery, Produce, Meat, Dairy, & Frozen Food

2000 to 2004 Pollard’s Drywall

Easley, SC

Owner

• Financial Management

Review and analyze monthly Financial Reviews and Reports

Managed operations in excess of $1 Million annually

• Human Resources

Managed HR for an average of 80 employees

Interviewed and Hired all staff

Trained all staff in regard quality control

• Project Management

Typically had 8-10 projects simultaneously

1995 to 2000 TSI Drywall

Easley, SC

General Manager

• Financial Management

Review and analyze monthly Financial Reviews and Reports

Managed operations in excess of $10 Million annually

• Human Resources

Managed HR for an average of 100 employees

Interviewed and Hired all staff

1993 to 1995 Clayton Homes

Easley, SC

Maintenance Manager

• Maintenance Management

• Field Service Warranty Work

1989 to 1993 Cisson Drywall

Easley, SC

Drywall Finisher

• Hang, Finish, and Sand Drywall

• Customer relations with homeowners

1984 to 1989 Spartan Food – Hardee’s

Greenville, SC

General Manager

• Hiring & Management of All Employees

• Financial & Inventory Management

1981 to 1984 Ken’s Pizza

Easley, SC

Assistant Manager

• Assist in Hiring & Management of All Employees

• Assist in Financial & Inventory Management

EDUCATION: BUSINESS MANAGEMENT

Spartanburg, SC

Spartanburg Technical College

Red Cross CPR/First Aid Instructor

Food Safety Certified

Certified Dog Trainer –Specialize in Search & Rescue, and Therapy Training

Various Business training Classes and Workshops…including

Human Resources, Leadership, Time Management,

Employee Scheduling, Sales, Payroll,

Loss Prevention Management, Employee Relations,

Finance Management, Risk Management.

REFERENCES: Professional and personal references are available upon request.

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