Customer Service Mental Health
Resume:
KENDRA JONES
********@***.***
Employment Objective
To obtain a full time position to utilize my previous employment experience and knowledge as a case manager.
Education
August 2004 –May 2009 Bachelor of Interdisciplinary Studies | Concentration/Mental Health Education
Virginia Commonwealth University | Richmond, Virginia
Professional Summary
Child advocate dedicated to ensuring the success of foster care processes and outcomes.
Possess exceptional research, assessment and agency reporting abilities.
Education: BIS in Mental Health Counseling;
Maintain excellent case management skills in the areas of review, assessment, and follow up.
Detail oriented with strong organizational, communication, and time management skills.
01/2011-present
11/2010 – 01/2011
08/2009 – 11/2010
12/2004 – 06/2010
First Home Care/ Foster Care Caseworker
Provide therapeutic casework services for both children and families. Engage both children and families in a problem solving process that leads to an appropriate plan of permanency for children. Monitor foster homes to ensure children are being properly cared for. Provide support and consultation to TFC foster parents, to families of children in care and to other team members related to their role in the treatment plan; and advocates for coordinates, and links children and their families with needed services available.
Cornerstone Youth Services/ In-Home Support Counselor
Provide intensive in home services to clients/families and mental health support. Providing services on an intensive basis and utilizing short and long term solution focused treatment strategies, Prepare written individual service plans. Provide direct clinical services to clients, including individual’s families and issue specific or educations groups (parental skills, anger management, and substance abuse interventions).
Family Transitions/Mental Health Counselor
Provide direct mental health counseling to address mental and emotional problems and to promote mental well being; provide case management services, therapeutic techniques, and strategies that enable them to address any number of issues. Prepare reports. Collaborate with other mental health agencies and clinicians and perform administrative tasks. Models and teaches problem-solving techniques; provides a variety of interventions in youth home and community; Provided transportation for youth attending after school program. Developed and implemented all therapeutic groups to promote pro-social behaviors. Completed tasks given to better succeed in the operation of the program. Completed all individualized behavior programs (ISP, IBP) and related paperwork; Timely and successful completion of progress, isp’s and quarterly notes; Provided supervision of youth with in the classroom; Provide Transportation; Maintained direct communication with clients, school, administration and various co-workers; Meet the needs of each individual client as well as the group as a whole.
First Aid/CPR Certified, TOVA certified. QMHP
Comcast Cable Communication/Customer Account Executive – Billing/Repair
Provide excellent customer service over the phone, often under pressure, with issues related to connecting and resetting digital equipment, phone service, and computer malfunctions; assist supervisors with escalated calls due to high call volume; performs cross-selling of Comcast Cable Communication products to the general public; requires resolutions for real time calls with customers requesting supervisor and/or management.
08/2008 – 08/2009 Alliant Consortium Intensive In-Home Counseling Service/(One-to-One Counselor)
Provided direct counseling services to youth; modeled and taught problem-solving techniques; provided a variety of interventions in youth home and community. Provided the proper services in adherence with the iep of the child; Assisted the child with transitioning and adapting through counseling; Help developed positive coping and communication skills with peers and adults; Provided needed behavioral, emotional, physical and social educational support to child.
08/2006-8/2007
Community Mental Health & Wellness Network/Volunteer
Provided support/counseling for adolescents with emotional disturbances in the least restrictive environment.
Assisted the child with transitioning and adapting through counseling.
Help developed positive coping and communication skills with peers and adults.
Provided needed behavioral, emotional, physical and social educational support to children.
Computer/Software Experience
Microsoft Outlook Microsoft Publisher Typing: 65 WPM
Microsoft Word Fax Machine/Printer/Scanner
Microsoft Excel Muti-Line Telephone
Microsoft Access
Microsoft Power Point
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