Manager Customer Service

Jason Garrett

**** ***** *****

Durham, NC *****

Contact Phone: 410-***-****

Email Address: **********@*****.***

Skills

• Retail Management

• Training(HR and/or functional)

• Inventory

• CPR/AED Certified

• PSI Certified

• Customer Service

• International Shipping and Receiving

• Forklift license with 10K/5K

• Sales/ Advertisement

• Event Coordinator

• Billing/Invoicing

• Marketing

• Rigging

• Logistic Qualified

• Accounts Receivable

• Crane Operator

• Radiation Certified

• Safety harness trained

Education

Kecoughtan High School; Hampton, Virginia; completed 1996; Diploma

Experience

Residential Counselor; 06/2009 to 07/2011

Pines Residential Treatment Center, Portsmouth VA

Duties:

• Maintain delivery of multidisciplinary treatment plan for assigned residents

• Assure standards of care are appropriately identified

• Assures daily documentation consistently reflects a resident assessment, the care provided, the resident’s response to and the outcomes of care provided

• Assure that IDN chart notes reflect an assessment of the resident’s progress in meeting goals, the outcome of the care provided and updates the status of multidisciplinary treatment plan

• Teach residents behavior modification techniques and problem solving and life skills

• Maintain a working knowledge of basic health and safety issues as well as current knowledge of psychopathology and treatment needs of residents

Assist Manager; 10/2008 to 06/2009

Foot Locker; Chesapeake, Virginia

Duties:

• Assist in the recruitment and hiring of the most qualified applicants to meet the store's needs

• Conduct orientation, train, coach, and develop Department Managers and associates in execution of daily tasks

• Coordinate sales promotion activities and pricing of merchandise

• Exercise judgment and discretion alone, and in conjunction with the Store Manager, Department Managers, and any other Store Manager, in the day-to-day operations of the store

• Facilitate proper communication between Department Sales Managers and the buying office about comparative shopping analyses, fast and slow selling classifications and styles, planning and adjusting stock levels, and customer requests

• Process and auditors to ensure all reviewed, completed, and reported within the assigned target dates

• Report and analyze price discrepancies and report the proper executives

• Involved in implementing customer care/project simplify

• Maintain the consolidated invoicing log, while working with team to ensure all consolidated billing was processed timely and according to customer requirements

• Participated in meetings and discussion regarding processes, process changes or any other business procedure that would ultimately affect account receivable

Rigger/Material Support; 09/2006 to 10/2008

Northrop Grumman; Newport News, Virginia

Duties:

• Signal or verbally direct workers engaged in hoisting and moving loads, in order to ensure safety of workers and materials

• Perform quality assurance check on all equipment for safety

• Provide support to other trades for job completion

• Inventory of tools (calibrated and non-calibrated)

• Test rigging to ensure safety and reliability

• Ship/receive tools from other tool rooms, warehouses, and distributors

• Attach loads to rigging to provide support or prepare them for moving, using hand and power tools

• Select gear such as cables, pulleys, and winches, according to load weights and sizes, facilities, and work schedules

• Tilt, dip, and turn suspended loads to maneuver over, under, and/or around obstacles, using multi-point suspension techniques

• Clean and dress machine surfaces and component parts

• Manipulate rigging lines, hoists, and pulling gear to move or support materials such as heavy equipment, ships, or theatrical sets

• Control movement of heavy equipment through narrow openings or confined spaces, using chain falls, gin poles, gallows frames, and other equipment

• Attach pulleys and blocks to fixed overhead structures such as beams, ceilings, and gin pole booms, using bolts and clamps

Regional Manager of Mid-Atlantic; 10/2004 to 07/2006

Mall Ball; King of Prussia, Pennsylvania

Duties:

• Oversee hiring and training of new employees

• Conduct company HR training and complete HR package

• Oversee marketing and sales for Mid-Atlantic area locations

• Interact with patrons, stores, and mall management

• Approve weekly scheduling and time off

• Travel to varies locations to lead company training

• Maintenance of game systems

• Conduct weekly inventory and record/update company data

Contact this candidate