Customer Service

Tachika Barney

**** ******* ***** *** ***,

Pembroke Pines, Fl 33025,

(305)-879- 9209.

Objective : To acquire a position as a public safety dispatcher and to gain further experience in

this field.

Job Profile :

. Deep knowledge of the operation of telephone and computer assisted dispatch

communications equipment.

. Exceptional ability to speak clearly and concisely in a well modulated voice and to use

good diction.

. In- depth ability to think and act quickly, calmly, and accurately in an emergency and

under stress.

. Ability to enter/access data with use of multiple computer software programs.

. Handle multiple responsibilities very effectively.

. Excellent communication skills and able to work well with teams and adapt quickly to

new environments.

. Fast typing and great ability to handle difficult callers.

Work History :

Telephone Operator (2008 - Present)

Mount Sinai Medical Center, Miami, Florida

Responsibilities Includes :

. Receive and prioritize calls and complaints from patients, staff and security concerning

fires and emergency codes.

. Dispatch appropriate personnel to scene of the emergency.

. Determine type and nature of code and personnel needed.

. Maintain verbal contact with medical staff and security for the purpose of updating

progress.

. Maintain log of all dispatches as to time, duration and message.

. Perform follow-up on dispatches.

. Relay general information to outside callers and refer outside calls to proper departments.

Administrative Assistant (2006 - 2008)

Service and Leadership, Miami, Florida

Responsibilities Includes :

. Responsible for general clerical duties, such as filing, data entry, answering phones,

emails and memos and scheduling meetings with important clients.

. Use computers to enter, access and retrieve data.

. In charge of all incoming and outgoing mail.

. Attend meetings to record minutes

. Responsible for assisting director in organizing important events

. Assistant director of promotion for several charity events.

. In charge of invitations, VIP guest lists as well as décor and seating arrangements.

. In charge of Inventory and stocking.

. Responsible for taking inventory and ordering supplies when necessary

. Greeting/Welcoming Clients

. Responsible for greeting clients and accommodating request/special needs.

Customer Service Representative (2005 - 2006)

Duncan Team, Chicago, Illinois

Responsibilities Includes :

. Initially hired as a temporary international associate for Pitney Bowes; responsible for

informing and assisting Canadian customers with increased mailing rates.

. Obtained a reassignment position with DIRECTV Main bank as a customer service

representative.

. Responsible for aiding DIRECTV consumers with customer installation, billing inquiries,

and information on sales and promos.

. Assisting customers with add or change services, cancellation and ordering pay-per view

movies and events

. Create problem-solving solutions for advanced customer issues.

. Assist customers with affordable payment plans.

Education Details :

Presently Enrolled, Miami Dade College Miami, Florida

Major: Paralegal Studies Program.

Volunteer Work : (2004) Volunteered at the New Jerusalem Primitive Baptist Church as a child

care assistant for small children in the local community.

(2005) Volunteered at the Mount Sinai Dental clinic assisting the elderly and

disabled/handicapped patients.

References furnished upon request

Contact this candidate