Customer Service Insurance

Prasad V

91-789******* E-Mail: ****************@*****.***

Professional summary

3+ years of proficient experience across diverse components such as Customer Servicing, Business Development, Branch Administration and Operations in the Retail Banking.

Excellent and proven skills in developing and ensuring customer satisfaction by maintaining excellent Turnaround Time for service quality norms.

Good Team Player with excellent Communication Skills and assisting in managing various teams to work in sync with optimistic approach.

Self-motivated, quick learner. Having excellent work ethics.

Ability to achieve short and long term goals considering operational dead lines.

Ability to put into practice the new & existing processes with 100% compliance.

Hands on experience on Finacle product.

Professional Awards

Rated ‘superstar’ performer in annual performance assessment for the years 2009 and 2010 in the Region ICICI BANK LTD

Received award from Zonal Head for the contests ‘Quest for the Best’ & ‘EUPHORIA’ in Life Insurance Products.

Received the certification of appreciation for YES WE CAN casa collection.

Professional Certifications

AMFI Certified (Association of Mutual Funds of India)

IRDA Certified (Insurance Regulatory and Development Authority)

NCDO Certified

Professional Experience

Working as Customer Service Officer at ‘ICICI bank ltd’ from Nov 2008 to till date

Worked as an Marketing Executive at ‘G.E Money’ from Jun 2006 to Mar 2007

ICICI BANK LTD

Roles & Responsibilities:

Taking care of operations at Front Desk RTGS, NEFT, Transfer Cheques and post account servicing and handling customer queries

Handling of Demat services desk as certified person NCDO depository operations module

Handling of Retail Outward Remittances

Handled Cash Main teller and teller roles

Responsible for providing teller transaction efficiency

Handling Inventory and deliverable’s like Debit Cards, Cheque Book, Pin Mailers.

Handling of both Inward & Outward cheques Clearing

Effectively managing of Cash Management services in the branch.

Helping in grievances and queries of individuals through Finacle Customer Relationship Management

Work experience with single window concept in the branch, this concept requires desk specific roles, which enhances customer satisfaction and reduces peak time load on specific work functions in the branch.

Submission of periodical CAT Reports.

G.E Money

Roles & Responsibilities:

Generating the leads by doing cold calling and marketing campaigns.

Meeting the customer and converting them to potential customers.

Cross selling of other financial products like home loans and General insurance

Achieving the sales targets and supporting the team

Educational Summary;

Master of Business Administration from Kakatiya University, 2006.

Contact this candidate