IT Solutions Manager

SUMMARY

• Practice leadership by example

• Proven software and services skills

• Professional training and presentation skills

• Very good written and verbal communication

• Ability to transmit technical concepts to business process owners in human language and vice versa

• Extensive knowledge of operating systems architectures and security aspects

• Deep understanding of computer security and safety principles

• Knowledge of IBM and Microsoft Software Strategy as well as its development framework

• Easily adaptable to work in a team environment

• Use of desktop software as a real productivity tool

• Experience configuring and maintaining network systems and equipment

• Experience configuring, installing and supporting all kind of computers

• Experience teaching technical concepts

o Business Data Modeling

o Management of Information Systems

o Information Systems Security

o Information Systems Audit

o System Recovery Planning

o Project Management

TECHNICAL KNOWLEDGE

• Knowledge of CMMI (Capability Maturity Model Integration)

• Knowledge of SMC (Systems Management and Controls)

• Collaboration Environments: Windows SharePoint (Services and MOSS), and Lotus Notes/Domino

• SQL 2000, 2003, 2005, Crystal Reports, ETL

• Familiar with .NET Concepts

• Operating Systems: Windows Server NT4/2000/2003,2008, Windows Hypervisor Windows 95/98/2000/XP/Vista, RS6000, OS/400. IBM Mainframes VM, MVS and OS/390

• Communications Servers: Microsoft Exchange Server 2000/2003, Blackberry Enterprise Server

• Network Infrastructure: Active Directory, DHCP, DNS, WINS, TCP/IP, IIS, Terminal Services

• Desktop Applications: Microsoft Office 95/97/2000/XP/2003/2007, Lotus Smartsuite

• Hardware: Dell Workstations, Laptops and Servers; IBM Workstations and Servers; HP Laptops and Workstations; Sonic Firewalls; OEM Hardware and assembly

• Helpdesk Applications: Remote Desktop, LogMeIn

• Desktop Imaging Software: Norton Ghost, Microsoft Remote Installation Server

PROFESSIONAL WORK HISTORY

IS/DATA USA October 2009 – Present

IT Consultant

• Provide systems, network and desktop support to remote customers

• Performing ETL (Extraction, Transform and Load) of data from ERP Systems to Business Cubes in SQL for Data Warehousing and Business Intelligence for customers

AERO Aviation Inc. Granite City, Illinois November 2008 – September 2009

IT & Networking Manager

• Manage IT budget, and develop and maintain contracts and relations with all IT Vendors. For the first time, AERO was able to work and comply with an IT budget

• Provide systems, network and desktop support to users in 3 locations: Granite City, Chicago and Bath, PA

• Communications Servers: Microsoft Exchange Server 2000/2003, Blackberry Enterprise Server

• Reinstalled and Managed Exchange, Active Directory, DNS/WINS for all users

• Performed migration from Windows 2000 to Windows 2008 under Windows Virtualizer engine Hypervisor

• Changed VPN topology to be third party independent and installed a Barracuda Firewall for Exchange

• Hardware: Dell Workstations, Laptops and Servers; IBM Workstations and Servers; HP Laptops and Workstations; Sonic Firewalls; OEM Hardware and assembly

• Designed new network topology, and installed and configured systems, created VPN tunnels and two-way transitive trusts, created Group Policies to administer users and computers on the domain, produced documentation of network design and configuration

Danbury Aerospace 2001 – September 2008

Systems Integration Manager

• Managed and developed relationships with IT Vendors and suppliers, created RFPs in order to achieve growtrh at a very fast pace.

• Managed growth from an obsolete Wang Computer and a Windows NT Server with 10 PCs to a full operational network with 114 PCs and 19 servers with Windows 2000 and 2003 in less than 4 years

• Upgraded Exchange 5.5 to Exchange 2003

• Upgraded Network topology from a peer to peer network to a full domain network, including segmentation and switching for different buildings

• Communications Servers: Microsoft Exchange Server 2000/2003, Blackberry Enterprise

• Hardware: Dell Workstations, Laptops and Servers; IBM Workstations and Servers; HP Laptops and Workstations; Sonic Firewalls; OEM Hardware and assembly

• Implementation and Deployment of an ERP Solution for 120 users

• Integration of diverse systems to the ERP

• Implementation of SharePoint and SQL Server for collaboration applications

• Installation and implementation of Sonic Firewall. Definition of control policies and VPN tunnels

MCBA Inc. San Antonio, TX February 2000 – March 2001

Senior e-Business Consultant

• Pre-sales engagement for $1M in one year

• Customer engagement for solutions involving Lotus Domino, Lotus Notes, MQ Series, Websphere and DB/2

• Design of solutions for Domino workflows, replication and configuration of clients in Windows and OS2

• Design of solutions for worldwide networks for Procermex (Corona Beer), including VPNs, Firewalls, DMZ’s with Citrix Servers, and Axent Firewalls. Locations were in Europe, Philippines, Mexico and USA

• Design of the Corporate Intranet in Lotus Domino. Clients would access it from California, Georgia, Texas and Alabama

• Worked with the sales force to resolve customer issues and propose alternatives of solution

IS/DATA, Lima, Peru January 1995 – December 1999

Managing Director – Co-founder

• Sold software and services for $1,2M the last 2 years

• Developed a Workflow application for a Bank to manage loans and mortgages. The application included several stages of the loan process, from the initial customer application to document management going through scoring, calculation of interest and payments, warranties, collaterals, and all the disclaimers

• Manage more than 30 software development projects of Groupware, Workflow and Intranets in different operating platforms (OS/400, OS390. MVS, VM, Windows NT, OS2 Server, Novell Netware), integrating legacy systems, relational databases and middleware for IBM customers

• Outsourcing of the ONP (Pensions National Office) Computing Center with more than 500 users

o Management of the Help Desk with Lotus Notes developed tools

o Provided end-user support to all employees;

• Thanks to its technical excellence, IS/DATA was awarded with the IBM Latin America Beacon Award in 1997

Intelekt / Inteldata, Lima, Peru March 1993 – December 1995

Systems and Consulting Manager

• Engaged in sales of projects over $2M

• Data recovery for a financial company, who lost all the information of their customers, more than 230,000 people, in record time and with an accuracy of 99.8%

• Design and implementation of Information Security, Information Systems Audit and Disaster Recovery Planning courses for IBM

• Development and implementation of different software projects, in AS/400, AIX and PC platforms, 3GL, 4GL and Case tools

IBM Peru September 1975 – March 1993

05/92 – 03/93

IBM Latin America Systems Testing Team

• Conducted and leaded Information Security Audits for

• IBM Mexico: Headquarters & Manufacturing Plant

• IBM Brazil: Headquarters & Manufacturing Plant

• IBM Argentina: Headquarters & Manufacturing Plant

• IBM Colombia, IBM Venezuela, IBM Chile, IBM Ecuador

• IBM Dominican Republic, IBM Bolivia, IBM Paraguay

• Audit included: OS/390, VM and RACF evaluations, penetration testing, system integrity, service levels, restricted utilities, sensitive programs, among other disciplines

01/89 – 03/93

Information Systems Security and Records Information Management Program Manager

• Information Security and Business Recovery for IBM

• Presales and Technical support for sales in IBM NBO (New Business Offerings)

12/86 – 12/88

Information Systems Analyst

• Implementation of the Information Center for IBM

• Design & Development of Productivity Applications for End Users (Integrated messaging, On-line bulletin boards, etc.)

01/86 – 11/86

System Programmer

• Implementation of Office Vision for IBM Peru & Bolivia

• Installation and support of office systems and VM operating system and RACF

• Back-up for MVS – OS/390 operating system and products under it: RACF, ISPF

11/82 – 12/85

Computing Center Operations & Production Supervisor

• In charge of computer operations, production schedules, and systems availability – 16 people under my supervision

• Implemented Service Level Agreements and SMC disciplines

01/80 –10/82

Computing Center Operations Supervisor

• Computer operations and systems availability – 3 shifts, 12 people under my supervision

• Conducted successfully 2 data recovery tests

EDUCATION

• General studies, University Cayetano Heredia, Lima, Peru

• Undergraduate studies in Accounting, University San Martin de Porres, Lima Peru

• Bachelor of Science in Business Management, University Ricardo Palma, Lima Peru

• Over 2,000 hours of training received in development methodologies, software project management and IT disciplines

LANGUAGES

• Fluent in Spanish and English, proficient in Portuguese

REFERENCES

• Available upon request

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