William P. Mitchell

**** **** ******

El Paso, Texas 79934

Home: (770) - 316-9839

Knowledge Skills

Quality Assurance Evaluator

Information Assurance Security Officer

Alternate Systems Administrator

Safety Officer

Managed Training Support Resources

Managed 167 CSC Government Contract Employees

Security Plus Trained and Certified

WORK EXPERIENCE:

DPTMS (09/14/2009 - Present) - Program Assistant

Ft. Bliss, Texas United States

Supervisor: Steve Rote - 915-***-****; Contact: No Pay Grade: GS -

0303 – 7 Term

Hours per week: 40

Duties: Alternate Systems Administrator ensures that automated information systems used comply with information assurance/information security regulations and policies on a daily basis. Provide support in the installation & maintenance of print devices. Troubleshoot & resolve email hardware & software problems. Troubleshoot & resolve application related problems. Provide assistance/alternatives for data file/transaction reallocation or restoration. Provide antivirus support including installing & maintaining software. Provide Web administration support. Maintain warranty information, equipment's physical location, serial numbers, service call information, name and version of software in use, etc. Assures adequate policies and control measures are in place to prevent abuse of directorate communication assets. Maintains awareness of current trends in information technology. Assists in coordinating installation of new automation equipment and associated software. Performs program installation and operational setup of computers, monitors, printers, etc.

Ross Medical Education Center (07/28/2006 - 01/18/2007) - Campus Director

Decatur, Georgia United States

Supervisor: Sharon Tramuth - 810-***-****; Contact:Yes

Duties: Responsible for all campus activities; Accreditation (ABHES), Curriculum, Financial Aid, Recruiting and Admission, Budget, Career Development, Training and Job Placement. Prepared briefings and reports on the status of training issues and policies as they affected the school. Responsible for Personnel Security Program, Employee Education Security Program, Crime Prevention Program, P&L and budget of the school. Recruited staff and faculty and prepared departments for accreditation. Schedule classes and resolved students and staff problems. Conducted performance appraisals on all employees. Administered the Academy security programs to protect information from unauthorized disclosure or sabotage. Establishes and implements an effective security education program. Reviewed completed personnel investigations with the purpose of analyzing and providing recommendations on pre-employment and continued employment considerations, or placement of personnel in sensitive positions.

Advance Career Training (06/21/2005 - 06/18/2006) - Director of Education

Morrow, Georgia United States

Supervisor: Rafeal Lago - 404-***-****; Contact:Yes

Duties: Performed a variety of personnel administration duties.

Ensured an adequate level of staffing by justifying and initiating the full scope of formal personnel requests. Worked with the Director on such actions as establishment/recruitment details, Job position reviews, training, and performance awards. Continually informed employees of the full details of personnel programs that affect them. Implemented these programs, including position management, equal employment opportunity plan, employee development program, incentive awards program, grievance procedures, counseling services, and safety program. Supervised curriculum development, faculty recruitment and development, accreditation (ACCET), licensure and compliance, budgeting, Personnel Security Program. Evaluated student achievement, using quantitative and qualitative data. Recommended academic and non-academic improvements; evaluate the analysis, design, development, and implemented phases of Systems Approach to Training (SAT); conduct internal and external evaluations and act as review authority, advisor, and consultant; conduct project assessments and correlation studies of training interrelationships; review and improve educational practices. Wrote instructional material for common tasks and validates materials, and other training products to determine adequacy and makes needed revisions. Initiate and maintain liaison to keep abreast of advances in training and evaluation, education, regulatory policies and directives; serve as facilitator, resource point of contact, and advisor for subordinate instructional systems specialists, and other personnel.

Computer Sciences Corporation/Dyncorp (05/25/2002 - 08/24/2004) - Regional Director

San Diego, California United States

Supervisor: Richard Parham - 703-***-****; Contact:Yes

Duties: Managed 167 government contract employees and client relations. Utilized all assets and resources available to maximized employee productivity and performance.

Ensured contract compliance with government policies and regulations.

Provided leadership in the career development of subordinates. Took appropriate actions to improve and simplify operations, to gain greater coordination, and to further operations that are more efficient.

Conducted Performance Reviews on eleven (11) subordinate supervisors, and ninety three (93) direct reports.

Coordinate well with contractors and subcontractors. Able to resolve problems and maintain friendly and effective relations. Earned respect with a proven ability to obtain high performance levels from employees while maintaining a pleasant working atmosphere, increasing the quality of employee communications.

Successful experience in all phases of management, including team building, significantly enhancing on-time delivery performance.

Effectively managed and stayed within the regional budget.

Cyber Power International, Inc (04/22/2000 - 05/10/2002) - President

Jonesboro, Georgia United States

Supervisor: William Mitchell - 770-***-****; Contact:Yes

Duties: Formed and directed a Learning Center that specializes in the training of At Risk Youths and Adults. Recruited students to participate in the program. The center provides training for GED Preparation, Occupational Skills training, Basic Skills training, English as a second language and Computer Skills Enhancement training.

Gtech (08/02/1997 - 03/19/2000) - Cyber Lab Administrator

Atlanta, Georgia United States

Supervisor: Philp Smith - NA; Contact:Yes

Duties: Managed access to a secured 187 plus seat computer facility.

Assists in the performance analysis, acquisition & configuration management, ADP security, risk management, implementation & monitoring of standards. Provided technical assistance to users. Coordinate and organize training for users of the lab, to include international students and onsite staff. Identified the need for different types of training as it relates to the use and maintenance of the Cyber lab.

Responsible for the maintenance & operation of the computer support system, to include all hardware, supporting software, printers, plotters and scanners. This responsibility includes enforcing security requirements, insuring proper maintenance & repair, conducting system backups and monitoring & controlling user access. Maintains a comprehensive inventory of all organizational computer resources by serial & model number. Insured that all hardware, software and systems were in a high state of operational readiness. Reviewed technical specifications, technical requirements and various documents related to the computer labs.

Developer of Instant Ticket and Lottery three tier client/server inventory, distribution, and validation applications written in 'C' and Sybase on a Open VMS and UNIX platform, Used PVCS and RCS (Revision control system). Wrote Stored Procedures using SQL and requested reports written in the SQL reporting tool SQR. Evaluated and tested software programs to verify function according to specifications and standards.

Monitored performance and made recommendation changes for improvements in software and hardware.

Lotus Word Processing Development (07/09/1996 - 07/23/1997) - Technical Support Specialist

Atlanta, Georgia United States

Supervisor: Bill Griner - NA; Contact:Yes

Duties: Answering support calls for Lotus SmartSuite, tracking all calls and using Lotus Notes, Freelance Graphics, WordPro, tracking all calls in the Technical Assistance Request database, and participating in the research and Problem escalation process.

Conducted independent research to resolve technical problems.

Job Corps Center (04/05/1993 - 06/23/1995) - Instructor

El Paso, Texas United States

Supervisor: Rita Funtas - NA; Contact:Yes

Duties: Taught the curriculum from the El Paso Independent School District students working towards a High School Diploma to include international student. Assist Director in monitoring and reviewing center activities to ascertain the level of performance in meeting the objectives of Job Corps policies and procedures. Provide computer operations and training support

Diversified Parking, Inc (06/04/1991 - 02/15/1993) - Operation Manager

El Paso, Texas United States

Supervisor: Lara Pople - NA; Contact:Yes

Duties: Managed customer accounts. Established and maintained the budget for the El Paso County, El Paso Electric Co., and Oregon Medical Center Parking Facilities.

Reviewed reports to estimate and evaluate current dollar estimates against previous estimates. Reviewed financial reports to summarize budget accomplishments.

US Army (03/03/1968 - 03/30/1988) - Chief Warrant Officer

US, Armed Forces Americas United States

Supervisor: N/A - N/A; Contact:Yes

Salary: $45,000.00 per year

Duties: Reviewed and evaluated training materials used on data processing equipment.

Developed training scenarios in software form for USA ADS Tactical Operator Simulators and Trainers.

Served as Training Specialist responsible for the development of training products for the various existing and/or emerging Air Defense

(AD) weapons systems. Developed and wrote Programs of Instruction (POI's), lesson plans and materials, and Army Correspondence Course Programs. Validated lesson materials and examinations by administering the instruction and tests to a sample population. Wrote instructional material for common tasks and validated materials, and other training products to determine adequacy and make needed revisions. Ensures training product development is in accordance with the Systems Approach to Training (SAT) process. Ensured training products align with the MOS training strategy, AD doctrine, field manuals, and TRADOC regulations.

Submitted drafts for internal review and approval in accordance with policies and procedures established by Directorate and for external review and coordination with DA and TRADOC doctrine regulations and guidance.

Wrote lesson plans, designed, and produced training aids to support classes taught.

Applied a combination of instructional methods including lecture, seminar, small group instruction, conference, practical exercises, programmed texts. Advised supervisors and other instructors on educational methods and instructional procedures. Conducted counseling and remedial instruction as required. Employed training aids equipment to include computer systems and televisions, VCR/DVD players, document image projectors, and audio recorders. Conducted cross-training with other instructors as required.

Directed and evaluated the organization workforce through subordinate supervisors. Analyzed operational readiness and developed plans to address areas identified as weak. Planned and scheduled work assignments based on mission and workforce analysis. Reviewed training schedules, progress reports preventive maintenance records, supply and equipment requirements and similar records to appraise the effectiveness of the work force.

Develops plans to execute the programs, policies, and procedures involved in the management and safe operation of live fire training and maneuver areas. Responsible for managing and directing the ongoing and long-range facilities program.

Evaluated and supervised training programs for U.S./Belgium maintenance and air defense tactical operations. Wrote Maintenance Management Directives. Technical Advisor to U.S. and NATO Commanders on all aspects of the Special Weapons Surety Program. Supply Officer and Property Book Officer. Quality Controller and Safety Officer for security, assembly and disassembly of Special Weapons. Ensures that security programs comply with controlling regulations.

EDUCATION:

College/University

University of Phoenix

Degree: MBA - Major: Business Administration

College/University

Park College (01/05/1988 - 07/18/1992)

Ft. Bliss, Texas

United States

Degree: BS - Major: Management Computer Information Systems

ADDITIONAL INFORMATION:

Training - Information Assurance Security Officer Cert. (10/16/2009) 40

Information Assurance Security Officer Certification Course.

Training - DoD Information Assurance Awareness (09/15/2009) DoD Information Assurance Awareness

Training - WNSF- Portable Electronic Devices and Removable St

(09/15/2009) Wide Network Security Focus Training - Portable Electronic Devices and Removable Storage Media

Training - WNSF-Phishing Awareness Course (09/15/2009) Wide Network Security Focus Training - Phishing Awareness

Training - WNSF-Safe Home Computing Course (09/15/2009) Wide Network Security Focus Training - Safe Home Computing

Training - WNSF-Personally Identifiable Information (PII) Course

(09/15/2009) Wide Network Security Focus Training - Personally Identifiable Information (PII)

Training - Army G3 Computer Security Training (09/22/2009) This course provides a briefing on necessary Computer Security practices

Training - STIG Virtual Training Course (10/05/2009) The training modules cover topics ranging from the basics of Security Technical Implementation Guides

Training - AT Level 1 Awareness Training (09/14/2009) Anti-terrorism awareness training

Training - National Incident Management System (NIMS) (01/05/2008) FEMA training

Training - Incident Command System (ICS) (01/04/2008) FEMA training

CIO G-6/NETCOM IA Technical Level 1 -lp_30

CIO/G6 Netcom IA Security + 2008 -lp_107

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