Customer Service Representative

NATALIE RICE

•* ALTAIR LANE HAMPTON, VA *****

804-***-**** • **********@*****.***

OBJECTIVE

Position in Professional Environment

SUMMARY OF QUALIFICATIONS

Highly Motivated

Professional appearance

Proficient in Windows and Excel

Self Starter

Excellent written and communication skills

Extensive knowledge in problem solving

6 years of customer service experience

EMPLOYMENT

03/2012-Present King’s Kastle Publishing Hampton, Virginia

• Write, edit, review manuscripts

• Respond to inquiries via email in timely manner

• Use Microsoft Word, Excel, and Outlook to create documents

01/2012- 03/2012 Wells Fargo Call Center Richmond, VA

• Answer inbound calls

• Identify errors on accounts and reply in timely manner

• Follow department protocol and procedures

• Explain account benefits and fees

• Maintain confidentiality of each account

• Meet group referral and close rate

• Maintain proper average handle time and hold time

11/2010-06/2011 GEICO Fredericksburg, VA

Customer Service Representative

• Take inbound calls from customers

• Analyze, assess, and determine fault for accidents

• Maintain daily folders for cases being worked

• Make follow up calls on files that are missing information

• Make outbound calls to creditors, lien holders, and body shops to complete a file

• Make payments once work is completed on a vehicle

• Review incoming documents and estimates on vehicles

• Provide customers with level 10 customer service

6/2009-8/2009 Service Credit Union Kaiserslautern,

Germany

Customer Contact Representative

Assist members with general information by phone

Open new share and share draft accounts

Order new Visa debit and credit cards

Open new CD’s and IRA accounts

Prepared loan applications

Researched loan applications

Summarized loan terms for members

9/2008-6/2009 Service Credit Union Kaiserslautern, Germany

Teller

Assist members with general information

Processed cash and check deposits

Processed Visa cash advances

Perform duties for guest members

Maintain balanced cash drawer

Open new checking and savings accounts

Open new CD’s and IRA accounts

Cross sell products

Demonstrated professional behavior

Provide outstanding customer service to all members

6/2006-9/2007 Community Bank by Bank of America Landstuhl, Germany

Teller

Process large cash and check deposits

Process deposits for organizations

Maintain accurate paperwork

Maintain accurate drawer balance

Perform administrative duties

Buy and sell foreign currency

Familiar with daily ATM functions

Provide excellent customer service in person as well as over the phone.

EDUCATION

South University Expected Graduation: May 2014

Bachelors of Science in Psychology

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