Elliot Tricoche -- Resume

ELLIOT TRICOCHÉ ♦ * Orchard Drive, Scotch Plains, N.J. 07076 ♦ 908. 834. 2910

♦ ******.********@****.*** ♦ http://www.linkedin.com/in/elliottricoche

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SUMMARY OF ACCOMPLISHMENTS

I am an IT Professional with more than 12 years experience troubleshooting complex systems across various platforms. I am highly knowledgeable at managing and supporting systems administration security, production and corporate systems as well as taking a lead and project management role in a highly dead-line driven environment. During my tenure at the New York Times I have:

-- Consolidated two corporate newspaper groups onto the RSA SecurID New York servers.

-- Created reports and edited Mainframe ID’s to comply with Sarbanes-Oxley standards.

-- Prioritized support and monitoring of 1st, 2nd and 3rd level calls of production critical and business

related server issues during production, business, and after hours.

-- Prioritized support request calls where user concerns were met with hands on resolutions regarding

desktop and server application issues.

-- Oversaw support of technical issues and was the sole point of contact (SPOC) supervisor during after-hour

support.

-- Trained for user and developer support in administration on numerous proprietary applications.

I am a proactive team player with management and administration experience who is willing to contribute ideas and help to grow with a team. I am interested in pursuing a position with a growing company where my background would be of value.

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PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS

THE NEW YORK TIMES New York, New York September 1993 ~ December 2009

• Infrastructure Application Support – Systems Analyst/Security Administrator (10/2009~12/2009)

-Administered the ID creation, deletion, and support for remote RSA SecurID’s, RACF CICS, SAP, Active

Directory, and Altiris.

-Researched offline applications and servers to report on License Management fees that were or were to be

terminated which would save on 10% of total license fees.

-Creation of reports and editing of Mainframe ID’s to comply with Sarbanes-Oxley standards which prevented

future fines.

-Developed new security protocols and administration strategies to articulate the company’s new systems

security procedures.

-Experience with the deployment of antivirus.

-Prepared monthly reports and advised users regarding ID terminations and security issues.

-Regularly updated management regarding security issues and system updates.

-Continual communication with technology, business and editorial users.

• Application Services -- Systems Analyst/Systems Security Administrator (1/2000~10/2009)

-Administration of system security ID’s.

-Developed new systems security protocols to verify user access and to limit security violations.

-Shortened the turnaround time for ID creations and deletions.

-Implemented the consolidation of user SecurID accounts for corporate media groups, New England Media Group,

“Boston Globe…”, and the Regional Media Group, “Gainesville Sun…”, onto the New York VPN remote security

system.

-Engaged with over 5,000 internal and remote global users on level 2 and level 3 with the support of their

desktop, and mobile a applications to ensure their text, and image assets were delivered during their

time-critical deadlines.

-Resolved with 3rd level developers, complex service requests along with system updates and reboots of the

production servers during business and production hours.

-Redesigned Application Services web pages on the Stellent intranet web servers.

-Supervised the training of a staff of 2 - 7 on security administration and protocols after creating

documentation on key issues and details.

♦ Systems Support -- Systems Support Coordinator (5/1997~12/1999)

-Monitored 3,500 users while engaging in 1st, and 2nd level remote support and internal onsite support for

production servers and applications, which included executive level support.

-Windows 95/Mac troubleshooting.

-Image and text production server support.

-Supervised the training of 10 on the Merlin imaging database.

-2nd level hands-on maintenance which included the initiation of system scripts and server reboots.

-Trained for user and developer support in administration on numerous proprietary applications.

-Sole point of contact (SPOC) supervisor during after-hour production support.

-Documented system failures, reboots, and system updates.

-Continual communication with Data Center technicians.

-Engaged in reboots and system shutdowns as the SPOC, sole point of contact supervisor, during overnight and

early morning hours.

♦ Photo Lab -- Lab Technician (9/1993 ~ 5/1997)

-Processed Staff and Freelance photographer’s film.

-Collated and prepared negatives for the lab printers.

-Aided editors with their choices of images for publication.

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EDUCATION

• Currently attending New York University – Bachelor Arts Degree

SYSTEM KNOWLEDGE AND EXPERIENCE

SOFTWARE:

• RSA Access Manager

• Cisco Systems VPN Client

• Altiris

• CCI

• Real VNC

• Lotus Notes

• Adobe Photshop 7.0

• SAP Business Management Software

• MS Active Directory

• HP Openview Service Desk

• Symantec Antivirus

• Attachmate Extra

• Futuresoft Dynacomm

OPERATING SYSTEMS:

• Windows 95 -XP - Vista

• Windows 2000

• Mac X

• Unix-IBM/SUN

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