GM / Director of Business Operations
Resume:
KENNETH LONG
Frisco, Texas 75034
*************@*****.***
GM / DIRECTOR - BUSINESS OPERATIONS
P&L / HR / CPI / Customer Relations
Strategic Planning / Cost Control
Sales & Marketing / Turnarounds / Training
Multi-Site / Facilities / Capital Projects
Business Reengineering /Performance Measurement
Drove profit growth and cut costs for diverse
companies including Fortune 500 industry
leaders, Hilton Hotels and Marriott
International. Managed capital improvement
programs in line with corporate objectives,
consistently completing projects on time/within
budget. Developed and executed competitive
positioning strategies, elevating visibility and
building revenues. Built staff morale and
improved customer service, vastly growing the
bottom line.
*Orchestrated PM plan for W&H/Marriott Hotel,
raising customer service scores 10% while
slashing costs
*Turned around underperforming Embassy Suites,
boosting QA audit scores and occupancy rate
2.5%
*Drove W&H/Marriott Hotel sales initiative,
increasing average daily group rate 10%
Key Skills: Conceptual and strategic thinker,
solving complex problems. Consistently promote
innovative ideas and find new alternatives.
Introduce change smoothly and diplomatically.
Win cooperation from people at all levels. Build
highly effective teams, inspiring others to top
performance. Innate sense of what will sell and
what will work.
AA, Hotel & Restaurant Management, Johnson &
Wales University.
CAREER HISTORY
President/CEO, KCL Enterprises, 2007-Present.
Hold full P&L responsibility for start-up food
and beverage establishment. Collaborate on
strategic planning and business analysis.
GM, Remington Hotels LP, 2006-2007. Managed 65
employees and full P&L for $6.5M Embassy Suites
location, a division of $8.1B Hilton Hotels.
Responsible for customer service, HR, and
business growth initiatives.
GM, Winegardner & Hammons, Inc., 2005-2006.
Oversaw staff of 135 with P&L responsibility for
$16M property of $12.1B Marriott. Accountable
for total hotel operation including revenues,
profit, and customer service.
Area General Manager, JHM Hotels Inc., 2003-
2005. Held full P&L responsibility for three
Marriott properties concurrently. Managed $20M
budget/cash flow, and 175 employees.
Earlier: GM/Director of Food & Beverage/Director
of Operations, Meristar Hotels & Resorts.
Assistant GM, Winegardner & Hammons Inc.
(Marriott), Adam s Mark Hotels & Resorts,
Doubletree Hotels. Oversaw $15M budgets/cash
flow and up to 135 employees including front
office, concierge, housekeeping, and F&B staffs.
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