Ruby Renee Cardinale
**** ********** ******, *** *****, CA 95758
Home: 916-***-**** Cell: 209-***-****
********@*****.***
QUALIFICATIONS
Over 5 years experience in a call center environment
Worked independently and in-groups to reach goals
Outstanding oral and written communication skills
Ability to multitask, disciplined and detail oriented
Knowledge of Microsoft Word, Excel, PowerPoint
45 WPM, 11,000 KSPH
EDUCATION
Certificate, Medical Insurance Billing and Coding, Heald College, 2010
4.0 GPA Phi Theta Kappa-Vice President
Relevant Coursework
Medical Terminology Anatomy and Physiology
Procedure Coding Healthcare Records/Data Structure
CPT, ICD-9, and HCPCS Medical Administration
WORK HISTORY
09/10-05/11 Patient Biller II, USCB Inc.
Filing
Prepare documents to scan and scanning
08/02/10-08/19/10 Externship, Coram Healthcare
Pull invoices to match them to claim forms
Data Entry, Adjustment forms
Mail, Filing, prepare documents for scanning
03/07-05/09 Portfolio Manager, National Credit Acceptance
Contacted cardholders regarding past due balances
Made recommendations for payment arrangements to bring accounts current
Used skip-tracing databases (Accurint, Acxiom, YellowPages, etc)
Sent letters to locate or make contact with customers.
Promoted to team lead in 2008, Trained new representatives
Assisted with calls from irate customers
12/03-03/07 Receptionist, McHenry Medical Group
Assisted patients with check-in and check-out process
Data Entry, insurance information
Schedule appointments
Medical Billing, Aging Accounts, Referrals and Authorizations
08/99-11/03 Senior Credit Specialist, Providian Financial
Contacted cardholders to collect on delinquent accounts
Assisted collectors with accelerated calls
Promoted to Fraud Investigator in 2000