Customer Service Design

MAGGIE MABRY

*** ***** ***** ****** *********, IL 61401

Home: 309-***-**** Cell: 309-***-**** Email: ******@*****.***

DESIGN PROFESSIONAL

Graphic Design Web Design Illustration

SUMMARY

A committed, creative Multimedia/Graphics Designer experienced in graphic design and web design. Resourceful, dynamic and highly driven to deliver extraordinary results with a proven ability to work calmly under pressure to tight deadlines. Particularly adept at leading clients through the process of conceptual design, with the artistic development of multimedia ventures; therefore, building a solid foundation for profitable business relationships.

CORE COMPETENCIES

Visual Design / Communication Concept Contract Negotiations / Consulting

Graphics / Media / Web / Creative Ideas Product Development / Implementation

Client Relationships / Customer Service Multiple Projects / Time Constraints

New Products / Innovative Methodology Website Design / Interactive Code

Internal / External Business Relationships Service Support / Quality Management

RECENT EMPLOYMENT EXPERIENCE

CDI CORPORATION, Peoria, IL 2006-Present

Leading supplier/vendor for Caterpillar that generates $1.27B annually with over 10,000 employees

Mechanical Detailer/Modeler/Design Technician

Hired and positioned onsite for one year at one of the corporation’s key accounts working on Mentor to Pro/E drawings. Scope of responsibilities included taking emn and emp files received from the Mentor team and transitioning them into Pro/E drawings as well as managing an inherited project for designing bus bars to fit the power converter assembly. Presently on site working on the NitroMation Warehouse catalog.

• Originated and introduced a 2-D and 3-D component part model and detail drawings.

• Utilized PRO/E wildfire to update 3-D and 2-D assemblies of component parts to include proper fit tolerances.

• Collaborated with project engineer and other design team members to obtain relevant information and classify key concerns.

• Collected and analyzed data for quality, corrected and or omitted new data new relevant

data.

MAYTAG REFRIGERATION, Galesburg, IL 1988-2003

$1.27B plant that specializes in providing Maytag, JennAir, Norge, Magic Chef products with over 1600 employees

Material Control Analyst, Layout Draftsman, and Payroll, Switchboard Op.

Material Control Analyst

Essential analyst that was appointed to process and audit shop floor scrap, arrange and administrate functions for salvage parts program, superintend the finished goods production, sustain line content and master scheduling adjustments, employee sales initiatives and supplier file activities.

• Spearheaded investigation of all fact sheets by comparing blueprints to what the fact sheet called out for correct parts and facts.

• Facilitated the establishment of exploded assemblies for a six sigma project that demonstrated effective parts assembly.

OTHER EMPLOYMENT EXPERIENCE

GALESBURG SHOPPER/PENNEY SAVER, Galesburg/Monmouth, IL

Layout

(Created, prepress, proof reading , typesetting, production of ads)

Developed original designs and prepared layouts from client-supplied visuals, samples, and

sketches, producing effective final products, delivered on time and within budget.

FREELANCE ARTIST, Galesburg, IL 1988-Present

(Created, prepress, proof reading, typography, production, T-shirts, Logos, Signs, Business Cards)

Produced highly visual graphic designs and reproduction-quality artwork for advertising and

marketing materials, including logos, brochures, catalogues, and direct-mail pieces, providing

original, creative design solutions to meet diverse client needs.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of Arts in Graphic Design/Painting Illustration

Western Illinois University, Macomb, IL

• Dean’s List Spring/Summer

Associate of Applied Science in Machine Drafting and Design

Carl Sandburg College, Galesburg, IL

Associate of Applied Science in Computer Information Systems

Carl Sandburg College Galesburg, IL

TECHNICAL PROFICIENCY

OPERATING SYSTEMS

Microsoft 2000 Microsoft XP Mac OS X UNIX

DEVELOPMENT TOOLS

Adobe PageMaker Adobe Illustrator CS5 Adobe Photoshop CS5 Adobe InDesign CS5

Visual Basic.Net HTML C++ RPG

OFFICE SOFTWARE

Microsoft Excel Microsoft Access Microsoft Word

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