Customer Service Representative

Anthony J. Freeman

**** ********* **. ********, ** 43232

Cellular: 614-***-**** Home: 614-***-****

E-Mail:**********@*****.***

Highlights of Qualifications

Trained office and sales staff to operate and maintain database system, including data entry, report generation, queries, and data archives. *Monitored employee performance, making recommendations for skill development, additional responsibility, promotion, or dismissal.* Monitored quality of service by acting as liaison to customers, and equipment vendors. *Implemented a service and support program that reduced customer complaints by 20%.*Developed reputation for prompt, efficient service with high level of accuracy. Maintained thorough knowledge of store merchandise to provide helpful advice to customers. *Assigned, trained, and managed cross-functional teams to communicate and deliver coordinated marketing messages.* Built strong business relations directly with healthcare workers to better understand customer needs. *Organized benefit on behalf of the Tree of Life Ministries Church of God and Christ to strengthen relationships with local residents and other community leaders. *Developed preventative maintenance system which enhanced services of cash controls.

Employment History

IQOR, Columbus, OH 2010-2011

Collector

MRS Associates, Columbus, OH 2010

Collector

ACS (American Collection Systems), Columbus, OH 2009-2010

Collector

IQOR Columbus, OH 2007-2009

Collector

OSI - Outsourcing Solutions, Dublin, OH 2005-2006

Collector / Customer Service Representative

CVS Pharmacy, Columbus, OH 2003-2005

Shift Supervisor

Highlights for Children, Columbus, OH 2005

Customer Service Representative

Community Involvement

Tree of Life Ministries, Columbus, OH 2006-presentPastor

Columbus Works, INC., Columbus, OH 2006-2007

Volunteer

Assisted participants by providing individualized GED assistance based on Educational Director's observation. Inspired and motivated youth and young adults in real life lessons utilizing natural ability to connect real world situations to their lives.

References Available Upon Request

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