Parts Manager, Service Manager

BUSINESS MANAGEMENT

____________________PROFESSIONAl PROFILE______________________

Versatile manager with hands-on experience in the Recreational Vehicle industry. Proactive director who encourages employee empathy for client issues enabling increased productivity, accountability and outstanding customer service. Excellent team builder and consultant on management training and business development.

______________________AREAS OF EXPERTISE________________________________ Leadership Managerial strategy Internet E-Pro Customer satisfaction Quality control Operations management Mentoring Team development MS Office Suite Policy Implementation Public speaking Multi-department management

____________________PROFESSIONAL EXPERIENCE__________________________

Director of Service Camping World RV Sales of Albuquerque,

General Manager Happy Trails RV Center, 2007 to 2009 Oversee Sales, F&I, Service Manager, Parts and Warranty and Rental Departments Direct departments to increase business through innovative management cost and inventory control, and ongoing training.

Store Manager, 3R RV Union, MO 63084, 2005 to 2007 Managed store inventory, and assistant service manager, . Increased sales by building company relationships, while decreasing inventory and store overhead. Met and exceeded goals through self-motivation, planning and striving for excellence in business ethics. Handled product ordering, tracking sales and delivery.

Sales Manager Frank Reed RV Center St.Clair MO 63077 1984 to 2005 Directed sales and F&I Managed sales, rolling stock,and customer service. Managed Parts department Designed and manufactured Truck Camper line.

________________________TRANSITIONAL SKILLS_____________________________ Highly Effective Team Builder - Manager/ Supervisor Diplomacy -Planning and Execution - Persuasion and Communication - Arbiter E-Pro Internet - Superb Customer Satisfaction - Performance Management - Conversational Spanish ______________________________EDUCATION___________________________________ Business Management, RVIA Certified Parts Manager, Real Estate Internet E-Pro _____________________________REFERENCES__________________________________

Available Upon Request

______________________________________________________________________________

QUALIFICATIONS I have supervised all levels of an RV dealership and been in RV sales. I have retail management experience and studied business management in college.

SKILLS Excellent communication skills both verbal and written, Negotiations, Inventory Control, Data analysis, Computer skills, familiar with Systems 2000 Galaxy software and Integrated Dealership Software. Familiar with several online manufacturers parts systems. Rated a category 7 mentor group on Jasper test. Excellent customer relations. Speak some Spanish. Familiar with Microsoft Office Suite, as well as other office suite programs.

EDUCATION High school graduate, Marine Corps electronics and radar training and supply liaison 2 years business management and Spanish language -college level RVIA Parts Manager Training -Certified 2007

EMPLOYMENT US Marine Corps - radar technician and supply liaison

Restaurant- assistant manager

Superior custom cabinets- cabinet maker

RV- sales, and parts manager

Service Center-parts and warranty manager, service manager, supervisor, and rental program manager

Experience in Real Estate sales.

Dealership general manager.

Customer satisfaction and the bottom line are my main concerns.

I provide experience, direction, and reliability.

Thank you for considering my Resume.

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