Manager Management

H. William Mowris glghne@r.postjobfree.com

**** * ******** ** *****: (816) 918- 4997 (Cell)

Kansas City, MO 64116 Phone: 678-***-**** (Home)

OBJECTIVE: SENIOR LEADERSHIP, INFORMATION TECHNOLOGY

HIGHLIGHTS OF QUALIFICATIONS

IT professional with a career track record of increasing responsibility and leadership in an array of key information technology, management consulting and business roles.

• Progressive executive with a proven record of accomplishments.

• Extensive financial services system and operations experience in top 5 FI.

• Possess strategic and tactical management consulting experience: Argentina, Australia, Brazil, Canada, Chile, Dominican Republic, Mexico, and Puerto Rico.

• Energized leader in motivating and developing staff, managing 200+ FTEs.

• Focused on outcomes and meeting business objectives.

• Effective at building solid, productive working relationships.

• Proven entrepreneurial spirit and skills, building revenue generating teams.

• Experienced with large scale needs assessment and solution evaluation/selection.

• Adaptable to changing environments.

• Creative problem solver with large scale data center infrastructure leadership.

• Vocal client advocate.

• Enthused, persuasive team player.

PROFESSIONAL EXPERIENCE

Commerce Bancshares, Inc. 11/04 - Present

Regional Bank

Kansas City, MO

Director, Infrastructure Support Services Operations

Vice President, Information Technology

• Senior technology leader: datacenter management, change management, network telecommunications services, disaster recovery readiness, disk systems management, banking applications

• Operate as “Chief of Staff” for current CIO

• Manage multiple data centers through a staff of 58

• Directed Technical Support Center services to the 5,000 plus bank employee base

• Plan and execute data center disaster recovery exercises for compliance

• Manage an operating budget in excess of $23 million

• Information Technology executive for application systems conversions of acquired banks

• Possess extensive vendor management experience

Speer & Associates, Inc. 3/98 – 10/04

International Financial Services Consulting (Retained) 5/02 – 10/04

Atlanta, Georgia

Senior Vice President, Information Technology

• Evaluated IT capabilities/products/services for international clients delivering assessment findings and strategic / tactical recommendations

• Assessed/developed E-commerce strategies for international financial institutions

• Assessed mission critical project activities for business risk exposure

• Led project team resources for client engagements

• Facilitated generation and management of client Request for Proposal initiatives

• Analyzed competitor products and services for client tactical and strategic initiatives

• Negotiated service and product pricing, in one instance saving the client $11 million

First Data Corporation 6/95 - 2/98

World’s Largest Financial Transaction Processor

Omaha, Nebraska

Senior Vice President, Professional Development Services

• Created client specific, application development teams generating revenue approaching $15 million per year

• Improved the responsiveness to client defined project priorities

• Improved quality through development methodology and change management

• Turned around the level of employee motivation/satisfaction at a major remote site

• Supervised a professional staff of 200 with an operating budget of $15 million

Other Relevant Experience

First Union Corporation / Wachovia 2/85 - 6/95

Top Five U. S. Bank

Vice President, Assistant Director, Systems Development

• Transition leader for the application systems conversions for multiple bank mergers.

• CIO/Relationship Manager for the application systems for corporate lines of business: Human Resources, Finance, General Services, Legal, Corporate Real Estate.

• Quality Process Manager for Application Systems Division.

• Led requirements definition/selection/construction for multiple application system development initiatives

• Managed multiple service and outsourced vendor relationships defining/monitoring performance against SLAs

• Successfully managed major projects for business and technical requirements d

• Lead corporate initiative for a microcomputer based teller automation system, a $30 million project.

• Created the initial microcomputer development department providing stewardship

• Led technology initiatives required to support multiple Bank line of business owners improving responsiveness of service, reliability and performance of IT deliverables.

• Served as the Executive, IT Relationship Manager for business needs requiring: business system application development/support; data center services; voice or data communications (including call center); distributed networking devices (ie: ATMs, Terminals, Desk-top devices)

• Served as the on-site Transition Leader of application systems conversions for a consortium of 17 banks from a service bureau to in-house systems.

• Managed the service level, contractual and fiscal relationship of a service bureau with a three-year financial commitment in excess of $100 million significantly improving on-time and up-time availability from the low 80 percent range to high 90’s

• Planned and directed support for: deployment of a VSAT network to the Bank’s 135 branches; the exchange of 102 automated teller machines; the deployment of 1500 CRTs throughout Georgia positioning the Banks for staged conversions.

• Provided planning and support for the centralization of backroom operational units for the 17 acquired banks creating more cost effective and efficient operations.

• Led the initiative to design, construct and relocate to a centralized the data center facility thus improving performance and controlling/reducing costs.

• Established centralized management for the acquisition of information technology products and services, improving service quality and reducing costs.

• Recruited a start-up staff and consolidated staff of merged institutions reducing costs.

• Managed an annual expense budget in excess of $22 million.

First Union National Bank (2/85 - 1/87)

Charlotte, North Carolina

Assistant Vice President, Manager Data Center Operations

• Led and directed all mainframe and mini/computer operations initiating changes in process and staff thereby positioning the data center for anticipated bank merger activity.

• Implemented the elements of Systems Management: change management, service level agreements, problem management improving reliability, performance and business unit satisfaction.

• Brought closure to a data center disaster recovery plan enabling the bank to be in compliance with OCC regulations.

• Established performance expectations of the technical systems groups assuring acceptable system performance and capacities.

• Managed a staff of 60 across multiple locations.

• Managed an expense budget in excess of $9 million.

COMSHARE, Incorporated 3/73 - 2/85

International Computer Software & Services Firm (ASP)

Chicago, Illinois

Manager, Client Support (3/84 - 2/85)

• Implemented a customer help desk/support function speeding customer issue identification enabling more timely problem resolution and greater customer satisfaction.

• Served as Customer Relationship Manager meeting regularly with customers to assess their requirements improving the “feedback loop” regarding the quality of services being provided.

Manager, Data Center Operations (3/81 - 3/84)

• Implemented corporate operational standards within an acquired service bureau improving operational processes, controls and performance.

• Provided planning and support for the build-out and relocation to a new data center.

• Managed a staff of 23 managers and operational staff.

Marketing Division

Ann Arbor, Michigan

Financial Products Account Executive (11/ 80 - 3/81)

• Provided customer support to users of financial services products.

• Generated sales leads and performed sales presentations.

Finance Division

Corporate Financial Analyst (9/78 - 10/80)

• Provided financial performance projections/analysis for all domestic and international subsidiaries significantly improving the quality and timeliness of data for use by corporate leadership.

• Assisted with the analysis of acquisition candidates and the development of provisions of the purchase agreements.

• Created monthly analysis of operating results detailing specifics of variances against plan/projections providing key information for use in executive decision making.

Manager Customer Billing and Contract Management (3/77 - 9/78)

• Defined and implemented sweeping changes in systems for client invoicing, management information and sales commission management improving quality, accuracy and timeliness of customer invoice generation and associated financials.

• Implemented processes to manage the financial provisions of customer contracts significantly reducing client billing errors resulting in greater customer satisfaction .

Computer Operations Division

Supervisor Computer Operations (3/73 - 3/77)

• Managed 21 computer operations personnel and support staff in delivering 24x7x365 ASP services.

• Established quality of service and performance standards throughout all aspects of data center management improving performance and reducing costs.

EDUCATION

Bachelor of Science in Commercial Sciences,

Cleary College, Ypsilanti, Michigan

Attended Keller Graduate School of Management in pursuit of MBA,

Chicago, Illinois

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