Manager Medical

SCOTT A. LOWE

• *** Pipers Inn Dr., Fountainville, PA • (H) 215-***-**** • (C) 303-***-**** •

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P R O F E S S I O N A L E X P E R I E N C E

Extensive experience in Hospital Sales, Management and Training, Global Customer Care, Customer Delivery, Multi-Channel Marketing, National Service Center, Global Medical Information, Global Center for Scientific Affairs, External Scientific Affairs and Research Labs.

Merck & Co., Inc. (10 years)

Multi Channel Marketing - Scientific Request Manager – North Wales, PA – Responsible for leading a team of 17 medical professionals in finding resolutions to customers’ complex medical and scientific requests by identifying, as well as securing, results through various channels.

• Managed, mentored and led a team of customer-facing pharmacists and nurses in responding to complex scientific and medical inquiries.

• Led project team in developing case management tools to reduce defects and increase customer trust and value.

• Managed Scientific Requests Team and established job definitions, developed and prioritized team's work to support key processes and goals.

• Trained and coached Hospital, Medical Liaison and Acct. Executive teams regarding multiple channels available for scientific requests.

• Implemented process changes leading to increased first-call-resolution from 47% to 62%.

Hospital Science LiaisonTrainer – Lansdale, PA – Responsible for training, coaching & developing new hospital representatives.

• Developed new innovative hospital curriculum resulting in production of more effective representatives. Leadership approval scoring- from 33% to 89% regarding how quickly new representatives performed in the field.

• Led development of training workshops, clinical practica, and national meeting materials.

• Led development of the iReference section of New Learning Network.

• Special Achievement Award – Development of new hospital curriculum.

• Special Achievement Award – Courage, Collaboration, Delivery of Customer Value and Champion of Change in the Diversity Dialogue Program.

• Award of Excellence – Learning Network Renovation

• Award of Excellence – New Trainer On-Boarding Program

• Skills developed during tenure: International training, team leadership, coaching, training, motivating and developing people, project management, and business analysis

Executive Hospital/Specialty Representative Denver, CO - Responsible for tablet business at Denver area AMCs, VAs, specialty hospitals and indigent care hospitals.

• Director Award – Achieved 129% of goal.

• Top Share Change – Share increased from 38% to 72% for analgesic product.

• District Point for respiratory products.

• District Budget Manager.

Bristol-Myers Squibb

Regional Hospital Training Manager Denver, CO - Responsible for field training new and remedial hospital representatives in Western Region. Responsible for keeping all hospital representatives up-to-date on latest product trends and competition.

• Trained company Medical Liaisons on molecular physiology and mechanism of action for quinolones.

• Trained District Managers and Representatives on Competitive Immunity.

• Co-led National Committee on Sales Productivity.

• Awarded Coach-of-the-Year.

Roche Laboratories

Sr. Hospital Medical Representative Albuquerque, NM - Responsible for all major NM hospitals. Skills developed in this position: Account management, managed care management, team leadership and formulary establishment.

• Science Mentor during training.

• New representative mentor.

• Share change from 33% to 72% in personal anti-infective product territory.

• VP Award for Sales.

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E D U C A T I O N

MBA Regis University, Denver, Colorado

Graduate - Molecular Biology - California State University, Fresno, California

Undergraduate - Zoology/Chemistry – Brigham Young University, Provo, Utah

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EMPLOYMENT HISTORY

•Merck & Co., Inc. Scientific Request Manager, Hospital Trainer, Executive Specialty Rep., Executive Hospital Representative

•Bristol-Myers Squibb Regional Hospital Training Manager, - Denver, Colorado

•Roche Laboratories - Sr. Hospital Medical Representative - Albuquerque, NM

•Arapahoe Community College - Lecturer in Anatomy/Physiology - Littleton, CO

•California State University - Graduate Teaching Assistant/Lecturer - Fresno, CA. Instructed Anatomy/Physiology, Biology lectures and labs

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