Manager Customer Service
Resume:
Lisa Maddox
Mortgage Banking Manager
*** ******** ***** *****, ** 92860
***********@*****.***
Mortgage Banking Manager
A professional mortgage-banking manager with over 20 years of experience in the industry. Consisting of sales management, loan officer, operations management, secondary marketing, processing and funding. I am very knowledgeable in all types of properties, including SFR, Commercial, Construction to Perm, Lot Loans, Manufactured homes, 2-4 and 5+ units, as well as financing for FHA/VA and Conventional loans for A paper, Alt-A, and sub-prime borrowers. I relate well to all levels of staff, management, and clients and can perform multiple assignments with minimal supervision. Major strengths include; excellent interpersonal, leadership, and customer service skills; organization, follow through, and problem solving. I am a team player who sees the big picture in accomplishing results that are beneficial to both the company and its customers.
Professional Expérience:
Office Manager 12/08 – 11/2011
A Cône Zone, Corona, CA.
Responsible for running all day to day office operations including, Human Resource duties, daily payables and receivables, & weekly payroll.
Office Manager 11/07 – 3/11
LBJ Flooring, Inc., Corona, CA.
Responsible for running all day to day office operations including, Human Resource duties, daily payables and receivables, & weekly payroll.
Sales Manager 8/04-3/06
Lenders Depot, Temecula, CA
• Managed 12 – 18 loan officers, tracking there leads and loans in process. Completed performance reviews.
• Responsible for training new loan officers on knowledge of programs and products, sales skills, obtaining and following through on leads from home shows, and client appointments.
• Reviewed pre-qualifications prior to running credit to ensure we had qualified buyers and/or properties.
• Priced loans and prepared loan packets for customers.
• Reviewed loan application packages to ensure quality and completeness, and that investor pre-approval had been obtained.
• Reviewed credit report logs; followed up on loans status.
• Responsible for locking in of loans.
Senior Loan Officer 7/00 - 5/03
Home American Mortgage/Richmond American Homes (Builder), Irvine, CA
• Responsible for loans from inception through funding (FHA/VA/Conventional).
• Attended all Grand Openings and Phase Releases.
• Pre-Qualified buyers prior to phase releases.
• Maintained 90% customer retention n most communities.
• Average pipeline of 50 loans; average funding 1.2 – 7 million.
Senior Loan Processor/Senior Loan Officer 2/98 – 5/00
Kaufman & Broad Mortgage, Pomona, CA
• Responsible for processing loans from inception through funding (FHA/VA/Conventional, CHFA, STRS & PERS).
• Average processing/loan officer pipeline 50 -100 loans.
• Interviewed clients and reviewed loan programs and good faith estimates to determine best program suitable for borrowers.
Senior Loan Processor/Operation Manager 6/95 -12/97
Norwest Mortgage, Riverside, CA
• Processed a pipeline of 50 -125 FHA/VA streamline refinances.
• Supervised a processing team of 12 and junior loan officer team of 5.
• Trained on loan programs and completed performance reviews.
Secondary Marketing Coordinator 7/93 – 10/94
Directors Mortgage – Secondary Marketing Dept., Riverside, CA
• Worked directly with the V.P. in putting together pricing from investors for pools of loans
for the branches.
• Reviewed loans that were sent back to the company to purchase back for fraud.
Operations Supervisor 2/89 – 6/93
First Federal Bank of California, Arcadia, CA
• Supervised a processing staff of 5
• Reviewed all loans to make sure they were within guidelines to move into processing.
• Completed all performance reviews for staff.
Computer Skills
Microsoft Office:
• Outlook & Excel
• Windows/Word
Operating Systems:
• Quick Books Pro 2006 – 10 Current
• TCR – Traffic Control System – Current software experience
• TMO & Calyx Point, Encompass – Mortgage system, DU & LP, Emits, PQ Wizard
Contact this candidate