Engineer Project Management

Alan H. Miller

** **** ***** ** ****** Rock, AR *2207 501-***-**** ****-******@***.***

Provided technical thought leadership to Fortune 500 companies, municipalities, state governments and foreign nations for over 25 years. Expert in identifying areas of low productivity and translating those business needs in to technical requirements. Led dozens of projects where the bottom line has been improved through the application of process re-engineering and technology. A combination of industry experience and post graduate education give him the unique ability to work with businesses in any industry to improve productivity and client satisfaction.

Information Technology; Telecommunications; Engineering; Business Process Re-Engineering; Project Management; Solution Architect; Client Advocate; RFP Management; VoIP; ROI Analyst; Public Safety; Manufacturing; Consulting; Construction Management; Plant Automation; Mergers and Acquisitions

2010-

SR Consultant

Allied Wireless Communications Corp

Network Lead Test Architect. Providing consulting services in support of their acquisition of Verizon wireless properties.

Documented all aspects of the functional network including the interfaces to all OSS/BSS

Services include network functional test plan development

Execution of network test plan

Regression and Geo-Redundancy testing of Network Elements and OSS/BSS interfaces

Execution of OSS/BSS test plan as it related to network elements

Lead PM of the Network Command center during 3-Migrations of OSS/BSS data and network elements

Managed the defect process of OSS/BSS post-migration with respect to network elements

Documented 35 major engineering processes

Provided executive level communication of all network activities daily

Developed and Enterprise Architecture to support the Engineering Department

Lead a Lean Six Sigma Continuous Process Improvement team

Frontier Communications

Providing consulting services and engineering services in support of an $8.6 billion acquisition in 14 states

Documented functional readiness of engineering teams

Centers for Youth and Families

VoIP implementation [Mitel] RFP to turnover for a non-profit.

EMR RFP to Implementation consultation w/ Non-Profit Mental Health Provider

2007- 2009

Sr Architect-Analyst OSS/BSS Verizon International Business

Contractor

Working with Verizon Business product development to bring new security product offerings to the US and International markets. Supported 15+ security product launches for Corporate and Governmental clients.

Assimilating product and OSS/BSS from several acquisitions into Verizon systems and processes. Detailed business process definition and documentation.

Providing architectural design for OSS/BSS to support new product offerings

Developed an IT OSS Roadmap for VZb Security team

2006 - 2007

Senior Consultant for Strategic IT Planning

Developed a future vision for Operational Support Systems

Worked on the separation team from Alltel; developed a comprehensive database and WEB site to support over 500 application splits.

Led project teams that deployed new technology to enhance operational efficiencies

Translated business needs to IT requirements and led RFP process.

Developed business cases supporting the implementation of new technologies

Provided technical and strategic consultation to business units

1999 - 2006

Senior Consultant

VoIP Implementation at University of KY [Nortel]

VoIP Trail implementation [third party hosted] RFP to implementation evaluation.

Engineering Data Management consulting

System design for Operational Support Systems

Oversight of $10 Million IT budget

Developed and implemented IT Governance process for oversight of $50+ million spend.

Co- Chairman Engineering IT Steering Committee for Budget and project approval

Implemented cost savings projects which saved millions annually

Provided thought leadership on Strategic IT directions

Developed the Future Vision for Operational Support Systems

Defined and documented business processes in support of new technology and OSS.

Managed numerous project teams for multi-phased OSS enhancements

Translated business needs into IT requirements

Extensive work with call centers developing efficiencies and automation

Developed an OSS to support the inventor of cell towers and site assets

Developed business cases to support technology investments

1989 - 1999

VP and Managing Partner

Grew company to over 100 engineers

Oversight of all projects and direct project management

Direct sales and sales management to telecoms, state and federal government; Managed all proposals

Supervised construction for communication infrastructure projects

Developed public safety practice for State and Local government

Developed over 75 E911 systems in US and Cayman Islands

Developed and patented field data collection techniques

Designed and supervised construction of communications system for Federated States of Micronesia

1985 – 1989

Industrial and Mechanical Engineer

Designed Automated Sawmill equipment

Designed Automated Steel Mill equipment

Developed software control code

Supervised installation of 14 automation systems

Plant Engineer for Steel mill and foundry division

Lead Six Sigma team to analyze and implement multi-million dollar savings

Lead QA/QC team for manufacturing at bronze foundry

Remedy; PeopleSoft; JD Edwards; Siebel; WEBShpere; Vitria; ETL Processes; Oracle; MySQL; WEBx; WEB HTML; Intergraph FRAMME; Motive Remote Diagnostics; BMC Mobile WorkForce; ASR/LSR; CABS; E911; VoIP; Verizon Business OSS/BSS for customer lifecycle management.

University of Arkansas Fayetteville, AR

Bachelor of Science – Industrial Engineering

University of Maryland

Master of Science Telecommunications - MSTM Adelphi, MD

Bryson University

Post Graduate Studies Information Systems Technology Columbus, MS

SANS Institute TM

SANS 17799 Security and Audit Framework

eTOMTM

Enhanced Telecom Operations Map Trained

ITILTM

IT Infrastructure Library Trained

TOGAFTM

The Open Group Architecture Framework Trained

PMPTM

Project Management Professional Trained

PMITM

Project Management Institute Member

IIE

Institute of Industrial Engineers Member

AAIE

Arkansas Academy of Industrial Engineers

CMEng

Certified Manufacturing Engineer

Six SigmaTM

Lean Six Sigma Certified

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