Human Resources Customer Service

MICHAEL L. WENZLER

*** ****** ****. **********, ** 45066 937-***-**** **************@*****.***

PROFILE

Gifted human resources professional with more than twenty years experience in planning, developing, implementing and evaluating personnel and labor relations strategies including policies, programs and procedures to address organization's human resource requirements. Proven track record of effectively managing Human Resources directives and services within a retail environment with approximately 12,000 employees

CORE COMPETENCIES

• Broad working knowledge of human resources • Excellent management skills • Remarkable problem solving and conflict resolution skills • Sound consulting skills and decision-making skills • Solid financial and analytical skills • Knowledge of ERISA, FLSA, employment, and labor laws and regulations • Superior communication (oral and written) • Strong interpersonal and organizational skills • Ability to travel as necessary • Ability to work with relational databases, spreadsheets, presentation, e-mail, Internet research sources, and word processing software.

• Strategic Planning/Implementation • Leadership Development • Selection Techniques /Assessment Tools

• Restructuring and Revitalization • Recruitment and Staffing • Organizational Development/Change

• Employee Relations • Dispute Resolution • EEO/Regulatory Compliance

• Succession Planning • Union Avoidance • Benefits/Compensation Management

• Training/Employee Development • Performance Management • Negotiations/Collective Bargaining

PROFESSIONAL EXPERIENCE

MEIJER, INC. 1983-Present

Retail Supercenter

Store Director-In-Training (9/1/2010-present)

Dayton, OH- Dayton Market

Cross-functional career development assignment designed to enhance skill set and learn the company’s core business, experiencing all facets of retail store operations, including merchandising, product flow, customer service and full P & L responsibility for 200,000 sq ft. retail supercenter. Managed and performed all job functions in the store, including Bakery, Deli, Café, Produce, Meat, Grocery, General Merchandise, Receiving, and Customer Service.

Regional Human Resources Manager (9/5/2003-9/1/2010)

West Chester, OH-Regional Office

Senior HR Executive for Meijer Stores-Southern Region consisting of 50 stores and 12,000 exempt, non-exempt, union and non-union employees. In a generalist capacity, hold complete leadership and operating management responsibility for all Human Resources services and activities in the region. Lead a direct staff of 2 HR Generalists and 1 Recruiter. Liaison and consultant to all levels of leadership.

• Managed compensation plans, including incentive plans, for 12,000 employees.

• Provided critical training, coaching, and performance development support to all levels of leadership and front-line employees.

• Improved employee turnover in the region 45% over four years (2006-2010).

• Provided HR support for several major restructures/reorganizations, including three store closings and several reductions in force.

• Managed all Human Resources facets of opening seven new stores in the region including recruiting, staffing and training.

• Designed and implemented talent review process at regional level adopted by company as “best practice”.

• Implemented new electronic employment application and applicant tracking system.

• Reduced employee absenteeism and tardiness through implementation of electronic discipline system.

Director of Labor Relations (1995-2003)

Fairborn, OH-Regional Office

Full responsibility for negotiation and administration of 22 collective bargaining agreements company-wide. Held complete responsibility for employee relations, union relations, performance management, dispute resolution, EEO/Regulatory Compliance, and execution/enforcement of policy. Led a staff of 3 Labor Relations Specialists.

• Planned, coordinated and conducted union/management labor negotiations and served as chief negotiator.

• Provided training to other members of management bargaining team.

• Advised and assisted in the resolution of employee grievances and disciplinary action through the formal arbitration level.

• Prepared employee relations resolutions, memoranda of understanding and side letters with unions, and related documents.

• Interpreted contract language and provided guidance to management and employees.

• Assisted and advised managers in regard to bargaining unit contract queries, and progressive discipline methods and procedures.

Senior Labor Relations Specialist (1985-1995)

Grand Rapids, MI- Meijer Corporate Office

• Interpreted contract language and provided guidance to management and employees.

• Assisted and advised managers in regard to bargaining unit contract queries, and progressive discipline methods and procedures.

• Investigated and prepared recommendations regarding confidential and complex labor relations issues.

• Advised and assisted in the resolution of employee grievances and disciplinary action through the formal arbitration level.

• Prepared proposals and assisted as member of collective bargaining team

• Trained store and supply chain leadership on employee relations and contract administration

Talent Acquisition Specialist (1984-1985)

Grand Rapids, MI - Meijer Corporate Office

• Sourced candidates for open leadership positions

• Reviewed resumes, conducted candidate interviews

• Provided recruiting support to business partners

• Conducted interviewing training for store leadership

Store Management (1983-1984)

Saginaw, MI-Meijer Store

Hired in as a manager trainee working in a Meijer store learning store operations and developing leadership skills. Promoted to Department Manager in January 1984.

EDUCATION

Central Michigan University, Mt. Pleasant, MI – Bachelor of Science Degree – Education

TRAINING & CERTIFICATIONS

Food Safety Certification – SuperSafeMark (FMI) – November 2010

SPHR – scheduled to take exam June 2012

Leadership Development Program, Center for Creative Leadership-Greensboro, NC

Society for Human Resource Management-National Conference 2009- New Orleans, LA.

Labor Arbitration Advocacy-Basic & Advanced Courses, Labor Arbitration Services-Clearwater Beach, FL

Covey-7 Habits of Highly Effective People

Diversity & Inclusion Training

Coaching Workshop-Center for Management and Organizational Effectiveness

Microsoft Office Suite

HRIS - PeopleSoft

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