Customer Service Manager

LaKisha Bodiford____________________________________________

** ******** **** **., *******, AL 36049 *********@*******.*** Tel: 334-***-****

Skills______________________________________________________

Experienced in Microsoft Word, Access, Excel, and PowerPoint

Excellent customer service skills

Strong verbal and written communication skills

Education__________________________________________________

2000-2003 BS Business Administration with a major in Information Systems

Troy University, Phenix City, AL

2004-2005 MBA in General Management

Troy University, Phenix City, AL

Work Experience____________________________________________

Hostess and Cashier

Annie’s – Luverne, AL (July 2009-September 2010)

Cross trained to perform multiple job functions

Took and filled food orders via telephone

Stocked supplies for next shift

Made nightly deposits

Shift Manager

Hardees – Luverne, AL (June 2005-December 2005)

Managed the closing shift and made nightly deposits

Made accounting entries and generated reports

Planned and directed responsibility to crew members to ensure store was cleaned and closed properly

Trained new crew members to operate cash register and prepare food

Customer Care Associate III

Blue Cross and Blue Shield of GA – Columbus, GA (December 2000-December 2003)

Responded to inquiries via telephone, written correspondence, and fax regarding insurance benefits, provider contracts, eligibility, and claims

Documented information pertaining to phone call, written correspondence, and fax in the database

Operated PC to research and gather information

Resolved customer complaints effectively

Supply Logistics Specialist

United States Army Reserve – Troy, AL (December 1994-December 2002)

Maintained and inventoried military vehicles, equipment, and supplies

Attended weekend drills and annual training

Performed general office duties

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