Customer Service Assistant

Mohamed Ibrahim

***** ******** **. ***** **, ****1

240-***-****

***********@*****.***

Education

MBA/Maters of science in health care administration October 2012

University of Maryland University College

Bachelor of Science, Biology December 2010

Bowie State University, Bowie, MD

• Proficient in Microsoft Office: Word and Word Perfect, Power Point, Excel: Experience in PCR, sterile technique, aseptic technique, DNA extraction, Gel Electrophoresis.

Bachelor of Science, Biology August 2006 – December 2007

University Of Maryland Eastern Shore, Princess Anne, MD

INTERNSHIP/EXPERIENCE

Intern

Bowie State University Biology Lab July 2010- August 2010

Laboratory technician

• Managed/Maintained laboratory materials

• Monitored the use of facility

• Maintained laboratory records

• Follow protocol and prepared weekly experiment with students and professors

• Sterile equipment’s and or lab area

• Disposed hazard materials

Lab Monitor/ Dean’s Assistant

Bowie State University October 2008-2010

• Managed / maintained lab

• Provided customer service

• Performed various administrative task

• Developed procedures and guidelines to ease workload

• Responded to Dean’s request

CVS Pharmacy

Pharmacy Technician January 2008-Present

CPht- T07389 Exp: 6/30/2013

• Customer Service

• Help fill prescription under the supervision of pharmacist

• Receive written prescription or refill requests and verify that information is complete and accurate.

• Assist customers by answering simple questions, locating items or referring them to the pharmacist for medication information.

PROFRSSIONAL REFERENCES

George Ude, Ph.D.

Associate Professor

Crawford Hall, Suite 003A

14000 Jericho Park Road Bowie, Maryland 20715

301-***-****

****@**********.***

Anisha Campbell, Ph.D.

Coordinator, MIE

Professor and intern Supervisor

Computer Science Building, Suite 308B

14000 Jericho Park Road Bowie, Maryland 20715

240-***-**** or 301-***-****

*********@**********.***

Patricia Hughes

Director of Lab

Assistant Professor

Computer Science Building, Room 215

14000 Jericho Park Road Bowie, Maryland 20715

301-***-****

*******@**.**********.***

Nabeela Ahmed

CVS Pharmacy

28 Watkins Park

Upper Marlboro, MD

301-***-****

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