Customer Service Administrative Assistant
Resume:
Sharonda Ayers
Brooklyn, NY 11212
April 4, 2012
Dear Sir or Madam:
I am very interested in this position and I believe that my experience makes me a well-suited candidate. I have enclosed my resume for your review.
I am accustomed to a fast paced environment where deadlines are a priority and handling multiple jobs simultaneously is a requirement. I enjoy a challenge and work hard to attain my goals. I think that you will find that I am a fast learner and capable to learn new things in a great working environment. Constant communication with all levels of employees has strengthened my interpersonal skills.
I am organized and detail oriented, enjoy working with a variety of people, and have a great attitude. I am looking for a creative, challenging, and growth oriented position. When we have the opportunity to meet, I will elaborate on my work experience and supply you with references. I can be reached during the day at 347-***-**** or 347-***-****. Thank you for your time and consideration.
Sincerely,
Sharonda Ayers
SHARONDA AYERS
360 Dumont Avenue #10F Brooklyn, NY 11212
********.*********@*****.*** 347-***-****
QUALIFICATIONS SUMMARY
Administrative Support professional offering seven years experience working in fast pace environment demanding strong, organizational and interpersonal skills. Trustworthy, ethical and discrete, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail oriented and able to multi-task effectively. Capabilities include:
• Customer Service
• Accounts Payable/Receivable
• Word Processing & Typing 60+ wpm
• Taking Dictation
• Answering multi-lined phone system
• Filing and Data Entry
PROFESSIONAL EXPERIENCE
Rosenbaum & Rosenbaum - New York, NY March 2011 - June 2011
Receptionist (Robert Half Staffing)
• Operated multi-line switchboard while screening and forwarding calls.
• Performed general administrative duties.
The American Society for the Prevention of Cruelty to Animals (ASPCA)
Data Entry (The Forum Group Staffing)
• Collected and recorded customer fees and medical records into electronic record system ImproMed.
Frances C. Berger - New York, NY February 2004 – June 2010
Receptionist
• Operated multi-line switchboard while screening and forwarding calls.
• Scheduled appointments and conference calls for executives.
• Collected payment and record receipts for services rendered.
• Greeted clients in a welcoming and professional approach.
• Maintained office supply inventory.
Vance Staffing Agency, New York, NY March 2002 - February 2004
Lissner & Lissner, LLP, New York, NY October 2001 – March 2002
Administrative Assistant
• Scheduled maintained appointment calendars for executives.
• Calculated invoices for Divorces, Trusts, Wills, Medicaid and Estates.
• Retrieved data either by transcribing or written manually.
Winston & Winston, P.C., New York, NY September 2000 – October 2001
Accounts Payable/Receivable
• Received and recorded customer deposits and fees.
• Performed general administrative duties.
• Obtain credit records, draft and type Credit Card, Information, Debtor & Witness Subpoenas as well as Income and Property Executions and Restraining Notices
EDUCATION & CREDENTIALS
Berkeley College, New York, NY (1998-2000)
Business Administration
Concentration: Office Systems Management
Samuel J. Tilden High School, Brooklyn, NY (1998)
High School Diploma
Computer Application: Microsoft Excel, Microsoft Word, Microsoft Access, Microsoft Outlook and WordPerfect
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